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Wilkinson Cameras Reviews

4.9 Rating 6,080 Reviews
99 %
of reviewers recommend Wilkinson Cameras
Company Reviews Product Reviews
3,184
 Metrics Info
4.9
Based on 6,080 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Anonymous
Verified Buyer
“I bought a ex demo lens which was great value and in great condition, the order was shipped the next working day and packaging was excellent so I can't fault Wilkinson on anything. FedEx however did let me down by not delivering on thier stated delivery day. Further investigation showed the item didn't leave their recieving warehouse until the day after they received the item as it should have. I wasted all day waiting for a delivery that was never going to happen because they did not update their headline tracking. I understand things can go wrong but with the sophistication of todays tracking systems throughout the supply chain there is no excuse for not updating the customer tracking information and communicating this to the customer. So well done Wilkinson (5 star service), FedEx - "needs improvement"”
Helpful Report
(Online) - Posted 3 months ago
S Kitchen
Verified Buyer
“Great service with extra discount also. Well packaged an delivered on time. Many thanks. Hope to use again.”
Helpful Report
(Online) - Posted 3 months ago
R Brookes
Verified Buyer
“First class service, quick response to emails etc. Quick delivery using Royal Mail as requested. Will certainly use Wilkinson Cameras again and would thoroughly recomend them .”
Helpful Report
(Online) - Posted 3 months ago
Anonymous
Verified Buyer
“Excellent price and great delivery!”
Helpful Report
(Online) - Posted 3 months ago
R Walker
Verified Buyer
“Very good to deal with these guys. Good pricing and quick service.”
Helpful Report
(Online) - Posted 3 months ago
G Campbell
Verified Buyer
“The process was simple the delivery time was quick.”
Helpful Report
(Online) - Posted 3 months ago
T Wood
Verified Buyer
“Excellent company. Everything went smoothly. Very pleased with my purchase”
Helpful Report
(Online) - Posted 3 months ago
N Johnson
Verified Buyer
“Good value purchase and excellent condition as described, along with the reassurance of a years warranty.”
Helpful Report
(Online) - Posted 3 months ago
Mr I Mitchell
Verified Buyer
“Telephone queries have always been dealt with very professionally and found the staff very friendly and accommodating - well done.”
Helpful Report
(Online) - Posted 4 months ago
B Harrild
Verified Buyer
“The whole process of buying my Z50 II was very easy and the ‘extras’ and money off deals most welcome. Delivery was quick and entirely pain free.”
Helpful Report
(Online) - Posted 4 months ago
L Karakus
Verified Buyer
“I made an order more than one week ago, and the same day l received an acknowledgement of that order and notification that it had been shipped with FedEx. Since then, l have received an email every day informing me that my package delivery had been impacted and delivery would be the next day. The same email every day for six days. I called Wilkinson Cameras on Friday and was told someone would check and call me back. I’m still waiting. I have called again this morning, twice, and noone picks up. I am extremely frustrated - this is a birthday gift for today! Not impressed at all.”
Helpful Report
(Online) - Posted 4 months ago
Good afternoon Lisa, Thank you for your time on the phone just now. I am writing to personally apologise for the delay in your parcel and for the lack of communication you experienced. This does not reflect the high standards we strive to maintain, and I completely understand how frustrating this must have been for you. We are actively working with FedEx to resolve the situation, and they have assured us that they will provide an update by 4 pm today. I will ensure you are kept informed as soon as we receive more information. To provide a solution in the meantime, we have reserved stock for you at your local store should you wish to make your purchase in person. The store will email a Customer Order confirmation once this has been completed. Please check your junk mail folder for this if you don't see it within the next hour. Once the parcel is confirmed as being returned to us, we will promptly process your online refund. Please accept my sincere apologies for the inconvenience caused and for the lack of follow-up communication. As a senior manager, I am addressing this internally to ensure it does not happen again. Thank you for your patience and understanding. If you have any further concerns, please do not hesitate to reach out directly. Kind regards, Alex Wilkinson
Posted 4 months ago
P Peacock
Verified Buyer
“I was a littkle nervous buying my first used binoculars but was reassured buying from Wilkinson. The binoculars are fabulous value for money and just as described. The parcel came very quickly and was securely packaged. I would definitely recommend.”
Helpful Report
(Online) - Posted 4 months ago
N Evans
Verified Buyer
“It didnt go very well, problems with the delivery had a time slot courier didnt deliver said they had attempted which they never did, following day lights arrived, unfortunatley when unboxed there were issues with the diffusers dented mis shaped, rattle in one light and a zip broken on the case. Item refurned as faulty awaiting my money back. The whole experience was very disappointing.”
Helpful Report
(Online) - Posted 4 months ago
L O'Rourke
Verified Buyer
“Your services were absolutely brilliant and I received everything I wanted, thank you. One parcel was delivered via parcel force and that was atrocious due to them not delivering it about a week later than originally agreed upon. They are where my disappointment lays whereas you’re service was brilliant.”
Helpful Report
(Online) - Posted 4 months ago
Anonymous
Verified Buyer
“Good website, good value and efficient service and delivery.”
Helpful Report
(Online) - Posted 4 months ago
J Rutter
Verified Buyer
“Easy to order, exactly as described and quick delivery thank you”
Helpful Report
(Online) - Posted 4 months ago
S Lenza
Verified Buyer
“Competatively priced Item ordered with free next day tracked delivery...spot on transaction.”
Helpful Report
(Online) - Posted 4 months ago
S Calvert
Verified Buyer
“Great service,”
Helpful Report
(Online) - Posted 4 months ago
Mr T Dugdale
Verified Buyer
“Recently purchased the Nikon Zf. I've purchased 3 new cameras in recent years. All from Wilkinsons. I have always had a postive experience with staff and have and been treated respectfully by staff who are always ready and able to answer questions. Wilkinsons have always been helpful with after sales enquires. The staff at the Lancaster shop were very good. However, since it closed I have recieved the same positive experience from Wilkinsons in Kendal.”
Helpful Report
(Online) - Posted 4 months ago
N Yates
Verified Buyer
“I needed a battery charger for my camera and wasn't sure which one to order. Wilkinson quickly confirmed which model was appropriate. I placed an order which was delivered next working day.”
Helpful Report
(Online) - Posted 4 months ago
Wilkinson Cameras is rated 4.9 based on 6,080 reviews
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