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Wilkinson Cameras Reviews

4.9 Rating 6,013 Reviews
99 %
of reviewers recommend Wilkinson Cameras
Company Reviews Product Reviews
3,140
 Metrics Info
4.9
Based on 6,013 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wilkinson Cameras Reviews

About Wilkinson Cameras:

Wilkinson Cameras, founded in 1986, is an independent photographic retailer with 10 high street stores across the northwest of England and offering UK-wide sales through www.wilkinson.co.uk

Visit Website

Phone:

01772 252 188

Email:

sales@wilkinson.co.uk

Location:

Find your nearest store at www.wilkinson.co.uk/stores

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
M Addison
Verified Buyer
“My order was delivered the day after I ordered it and I was really pleased with my purchase. Thank you.”
Helpful Report
Posted 11 months ago
L
Verified Buyer
“Good prices, great service”
Helpful Report
Posted 11 months ago
T Todd
Verified Buyer
“2 Canon Cartridges ordered and delivered in satisfactory style on the next possible day. Well done.”
Helpful Report
Posted 11 months ago
S
Verified Buyer
“Perfect products, dispatched inside of 24hrs and arriving less than 3 days from order. Couldnt fault. Definitely recommend.”
Helpful Report
Posted 11 months ago
S Barnett
Unverified Reviewer
“Searching around for a Nikon 105mm Z micro lens Wilkinson Cameras came up with a very competitive price which I snapped up, next day delivery was within the one hour time slot, and I'm very happy. I'm not sure if I've bought from Wilkinson's before but I'll put them on my go-to list for the next time I need equipment.”
Helpful Report
Posted 1 year ago
J Wilson
Verified Buyer
“Excellent prompt service, and product delivered as described and safely packaged. Thank you”
Helpful Report
Posted 1 year ago
N Jackson
Verified Buyer
“Great discount on my 14-28 l lens for my lumix s5, fast processing and delivery. Items was really well packed so it wouldn't get damaged. Great job Thanks guys”
Helpful Report
Posted 1 year ago
D Baldry
Verified Buyer
“I purchased a 30mm Olympus macro lens online at a very competitive price. Product was delivered very promptly and well packaged. Communication about my order was excellent and I was very confident about my order. Overall an excellent experience.”
Helpful Report
Posted 1 year ago
G Wells
Verified Buyer
“The website made it easy to order the camera I wanted, very pleased as it was at a very competitive price and I like to buy from my local (Liverpool) shop when price is competitive or there is an offer. I was telephoned within minutes to double check my order, very good service. Order was placed on a Friday and it arrived Monday, well packaged.”
Helpful Report
Posted 1 year ago
S Morrison
Verified Buyer
“The purchase was an Epson Scanner and with the £100 rebate, it made a good deal. Purchase was straightforward online, and the website is OK, some UI issues but worked well enough and we selected the free delivery which states 3-4 working days. Placed our order Wed, 3 Jan, at 16:15ish and noted the website stated "Our order cut-off point for same-day dispatch is 3 pm Monday-Friday" - from that, we would assume dispatch would have been Thursday. Free delivery was advised as being a 3-4 working day service. Wilkinson Cameras states “Working Days” are Monday-Friday excluding any bank holidays. Thus our informed assumption was that the Scanner would be dispatched Thursday as we'd ordered after 3 pm the day before and a 3-4 working day timescale for delivery would expect to arrive Tues/Weds the following week. On Thursday we had a FedEx notification that delivery would be the day after, Friday, however, we were not going to be in on Friday and why we opted for the free delivery time scale. We asked FedEx to not deliver on Friday and they stated it would come on Monday, so we waited and it never arrived. When we got to speak to a second human on Monday we were told there was no new scheduled delivery but they would update it "tomorrow morning" (Tuesday Morning), or we could drive out to their depot to collect it... Not doing a 30+ mile round trip. Checked the Fedex website all Tuesday morning with no update so I had to call Fedex again (a painful process of automated call handling) and was told that it is likely to be scheduled for tomorrow (Weds) but to check the website again for further updates in the morning. And around the merry-go-round, we go... Not upset about the time taken to deliver, we eventually got the item on Wednesday as we'd originally expected. But the hassle to try and sort this when Wilkinson specifically stated 3-4 working day delivery and was given a next day service. We appreciate that may seem to be a better service but on this occasion, we had factored in the extra time and opted for the free delivery and it has been a headache to re-arrange. On the Monday, in frustration, we contacted Wilkinson Cameras and they said they'd update us, but we've heard nothing more. It does seem like a whinge, I get it, but what should have been a straightforward transaction and delivery became a bit of a saga. Also, the email with the tracking link takes you to a weird page on Wilkinson Cameras' website with just the tracking no. on it, odd. If you go to that same "tracking page" on a mobile, don't bother it's borked. See the attached image - some odd pop-up sort-of shows layered above the newsletter pop-up (pre-popped, which is so annoying...) and you cannot cancel either. That's on an iPhone 11 Max iOS 17.2.1 using Safari, Firefox and Chrome. Decent Price, decent co. just the attention to detail seems to be off. I'd use them again, but only if we couldn't find what we wanted elsewhere or for cheaper.”
Helpful Report
Posted 1 year ago
Good Afternoon Stuart, Thank you for the feedback. The order was placed on the 3 Jan 2024 16:09:47, this was indeed after our cut off with the order being processed and dispatched the following day. Parcels are generally placed on a service that ensures it spends less time with the courier thus lessen the risk of parcel being lost in the courier system. On the 5th Jan you had contacted us on live chat with regards to delivery and from checking with the courier the parcel was out for delivery that day, we had let you know that you could instruct the courier on what to do with the parcel which you had done and on the very same day the parcel was returned to the depot. On the 9th Jan you had emailed with regards to no updates from FedEx regarding the redelivery and had requested our help, we had contacted FedEx on your behalf to arrange for redelivery and were awaiting confirmation by the courier with regards to this before updating yourself. Standard shipment is generally 3- 4 working days as a guideline but can occasionally arrive earlier than that (sometimes later). An order confirmation/invoice and shipment email with tracking are emailed to the email provided on the order and we would advise that spam/junk folders are also checked just in case they end up in there. The courier will send sms/email notification with regards to updates on the parcel once it’s in their system so that should you not be in you are able to direct them on what to do should you not be in as our parcels will usually require a signature. Should customers have a specific day for wanting the parcels to arrive, they are able to contact us via phone/live chat/email and we would accommodate those requirements. https://www.wilkinson.co.uk/delivery-information We can see that the parcel was delivered the Wednesday 10/01/2024 at 17:01 and hope you do enjoy your new equipment. Kind Regards Wilkinson Cameras
Posted 1 year ago
Mr G Pearce
Verified Buyer
“My order for an OM-5 was dealt with efficiently and staff were very helpful. Camera was delivered next day. An all round good experience.”
Helpful Report
Posted 1 year ago
D Mitchell
Verified Buyer
“Being in the market for a used Nikon D750 camera stumbled across a suitability priced model. Item ordered, when I received numerous emails keeping me up to date with deliver, and proof of purchase. Arrived in 2 days. Very happy with email response to a queries. Also 12 months warranty providing peace of mind. Full marks for their service.”
Wilkinson Cameras 5 star review on 9th January 2024
Helpful Report
Posted 1 year ago
E Lyus
Verified Buyer
“Goods were delivered by DPD a little sooner than expected just two days from ordering. No problems at all.”
Helpful Report
Posted 1 year ago
G
Verified Buyer
“I ordered a Canon R6 MK11 kit online just after Christmas, to my surprise it was delivered within 36 hours, well packaged. Just waiting for my cashback from Canon.”
Helpful Report
Posted 1 year ago
M Lesniak
Verified Buyer
“All seems good. Great price and prompt delivery. But had to get it delivered to a drop off point as I don't trust DPD as a parcel company. Things keep going missing with them. Please use a different company.”
Helpful Report
Posted 1 year ago
Thank you for your feedback, please note we use a few other couriers such as Parcel Force & FedEx (also Royal Mail for small items), you will get sms/email notification as we send via tracked method.
Posted 1 year ago
P Harrison
Verified Buyer
“I recently made an online purchase of a small Kodak camera. There were no problems with the order, which actually arrived earlier than I had expected.”
Helpful Report
Posted 1 year ago
R Kent
Verified Buyer
“Although I placed my order over the Christmas holiday, it was still dealt with promptly and dispatched accordingly. I received it on the day quoted and had been kept updated as to it's progress.”
Helpful Report
Posted 1 year ago
W
Verified Buyer
“Good product delivered quickly over Christmas week!”
Helpful Report
Posted 1 year ago
Mr P Rogers
Verified Buyer
“Always ⭐⭐⭐⭐⭐ service from Wilkinson Cameras. Highly recommended.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Incredibly quick delivery. Easy to use payment. Receipts followed.”
Helpful Report
Posted 1 year ago
Wilkinson Cameras is rated 4.9 based on 6,013 reviews
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