“Order paint Thursday night expecting it Saturday as my painter was coming Saturday and Sunday. Paint arrived today Tuesday and painter is booked up for the rest of the month so unable to do my hall until after christmad”
“The product when it arrived was as described.
Despite paying for next day delivery, it took 3 postal days for me to finally receive the item.
Because of this I had to go out and buy the product elsewhere, so the original purchase was a complete waste of time and money.
They should use a different courier to avoid this happening to future customers.”
“I've purchased cellars 30 bottle wine kits on numerous occasions. Great service,superb next day delivery, great price.but on this occasion it had gone up £1.50 per kit,so I'm afraid I'll have to look elsewhere.”
Hi Keith,
I'm sorry to hear you are having issues with a product you ordered from us, I have tried to call but there was no answer. I have emailed you privately to look into this further.
Wigley DIY
“The product was excellent. Delivery using APC was very poor. Product was delivered to the wrong address. My advice to the company is to change your courier.”
Dear Martin,Thank you so much for taking the time to share your feedback about Wigley DIY! We truly appreciate your review and are thrilled to hear that you're happy with your items.
At Wigley DIY, customer satisfaction is our top priority. We are constantly striving to provide the best experience possible, we are saddened to hear you had a delay in receiving your order. Unfortunately your parcel was misrouted by APC. After receiving your contact form about the delay we chased this up with APC and manged to get in upgraded to a pre 12 delivery slot
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out. We're always here to help you in any way we can.
Once again, thank you for your feedback, Martin! We look forward to serving you again in the future.
Best regards,
Kevin
“To James Allen, I made a payment for a new hose and reel. Unfortunately I didn’t receive the item and I messaged you to let you know about this. I was then refunded less £5.95. I assume this is the delivery cost. Unfortunately I did not receive the item but you have stated that you attempted twice to deliver. I and at least one member of our family have been in constantly and we have never had a delivery card to state you’ve been. I would like the delivery cost back as well please. Also I would still like to purchase the hose and reel. Can you please advise. Regards John.”
Dear John,
At Wigley DIY, customer satisfaction is our top priority, and we are constantly working to provide exceptional service and high-quality products.
I have messaged you privately with the email provided to resolve this issue.
Warm regards,
Kevin
“Hi, the service was great, very quick delivery. Unfortunately though the item was a let down. The caulk I purchased has badly cracked / crazed after over painting.”
“To date I've not used this product, so I'm unable to rate it's cleaning properties.
However,on a positive note, I found the price to be reasonable and the order and shipping process to be efficient.”
“Very disappointed with the delivery date wouldn't have spent £6 for delivery if I'd realised it wouldn't have arrived on the Tuesday after a bank holiday. Better delivery service elsewhere.”
“Had a problem with item arriving damaged. Complained & got the usual corporate jargon about on occasion things go wrong. Had to spend time uploading photo's to confirm items were damaged. Eventually it was sorted out. Item was re sent out quickly and a refund was issued. But if they had spent the time packaging their items ready for their chosen parcel delivery company properly, i wouldn't of had to spend my time emailing them & the company having to spent time & money issuing a refund & sending out a new item. It doesn't make any sense. Anyway problem sorted and i would use this company again in the future. So a positive outcome in the end.”
“Ordered small part paid for next day delivery but ordered after 2pm on Wednesday so was expecting it to be delivered on the Friday didn't get delivered until the Monday afternoon so very expensive postage cost for second class delivery service”
“Your website is ok to use, however your chosen delivery courier is useless as they have had my parcel out for delivery the last 3 days and I am still waiting to receive it. And unable to track the package either. Although why bother to use the tracker as it does not work!”
“Once the product arrived, it was in good condition. It is a pity the carrier twice failed to arrive after messaging with delivery times before they delivered on the third attempt.”
