“Really impressed with Wigley DIY. I found them on a Google search as they had the best price on the product I was looking for. I ordered at the weekend so didn't expect the goods to be dispatched until the following week, but they came the following day! The goods were bottles of spray and had been really well packaged and even the tops had been sealed with tape to prevent any leakage.
Superb service from a small firm who clearly care about their customers. Thank you so much.”
“This was the first time we have used Wigley and the items we order were exactly as expected, well packed and the delivery was excellent, regular updates and left exactly as requested.
We will certainly use this company again and high recommend them.”
“Excellent service. Excellent product. The only downside we didn't realise they came unpainted so made the items expensive having to buy special paint.”
“I ordered a replacement lawnmower blade just before 2pm on Friday, and the order was received the following day. Amazing! I shall certainly use this company again.
The courier also left the item in a safe place.
Fabulous service from both. Thank you.”
“The thing about Wigleys apart from being local are the reasonable prices. Often a lot cheaper the conglomerates, staff are knowledgable and always helpful when asked for advice. Almost everything under the sun is sold for the DIY trade.”
“I needed extra stock of a specific colour of Sikkens and many shops and retailers do not stock Sikkens or the colour I needed. A quick search on the internet found Wigley DIY. Not only did the they have the stock I needed but the price was competitive and the order arrived quickly and free from any dramas which is a bonus when ordering liquids in tins. Highly recommen Wigley and would shop there again.”
Dear Philip,
Apologies that we couldn't help you on this occasion. The delivery company we use regard your postcode as 'Remote Scotland' and therefore add a surcharge onto deliveries. This is outlined in the T&C's on our Delivery/Returns info page on the website.
I understand that you may not regard yourself as remote and some other couriers wouldn't either. We have looked into other companies but your order is a good example of why we often can't use them. You ordered two aerosols which are generally classed as prohibited/restricted goods. The Royal Mail/Parcelforce wouldn't allow them for example.
We are looking into it, however we have to balance this issue with other aspects of the service we get from our current provider e.g. cost, parcel collection time, customer service.
I hope this explains a bit more about our reasoning and why it may not be as simple as it first appears. Sorry once again.
Kind Regards
James Allen
Director
“Unfortunatelly i don`t have a good experience with Wigley DIY. My order was not delivered on time using unknown not reliable carrier who give me finally information what proof me that they are not reliable if they have regular issues with staff and not only on my area. Reliable company staff not run away but keep the job. No tracking update as well. I had to ask cancel the order, return to the seller and get refund. All was delayed. Seems the seller is very tight and care only about his money, not of customers and how to please them even something went wrong and also not trust the carrier.”
Dear Mary,
We have already replied to your email and apologised privately, but once again we are really sorry that your parcel was not delivered on time. It was despatched by our web team on time as promised, but the couriers had a problem which we have explained in our email. It was beyond our control unfortunately.
However, I do take exception to your suggestion that we only care about money and that your complaint wasn't dealt with promptly. We have 4.9/5 from over 5000 reviews on this site as we aim to go above and beyond for our customers. We truly care that your parcel wasn't delivered on time. I do accept that we are also a business and our purpose is to generate a profit as well.
We also dealt with this issue as soon as it was brought to our attention. You emailed at 3.20pm on Wednesday and we replied within an hour. You replied again after our staff had left for the day and we replied first thing the next morning and processed the refund that you had requested immediately. Not much of a delay in my opinion.
In your most email to us you have said that when you have issues with other sellers 'they offer me a delivery amount refund or even full refund.' We do this sometimes too. We didn't on this occasion, not because we are 'tight' as you suggested, but we found your emails to be accusatory and rude.
I am once again sorry for the issue with your initial order, but I have no reason to apologise for any other aspect of the service you received.
Kind Regards
James Allen
Director
“After phoning and speaking to the sales department, my order was dispatched that afternoon and arrived within 24 hours. It was well packaged and I am very impressed with the service.”
