“Although I live locally I wouldn't have known where to look in your big well stocked store. Price was very competitive, in fact the cheapest. I purchased to click and collect but was a little surprised not to receive a text to say the goods were ready. I had to phone to see if they were ( of course they were ready ), but maybe I made an error on the internet site. Well done and I do hope that your venture into online selling is a success. I have been a customer of yours for well over 35 years, remember Mrs Wigley. David”
“To James Allen, I made a payment for a new hose and reel. Unfortunately I didn’t receive the item and I messaged you to let you know about this. I was then refunded less £5.95. I assume this is the delivery cost. Unfortunately I did not receive the item but you have stated that you attempted twice to deliver. I and at least one member of our family have been in constantly and we have never had a delivery card to state you’ve been. I would like the delivery cost back as well please. Also I would still like to purchase the hose and reel. Can you please advise. Regards John.”
Dear John,
At Wigley DIY, customer satisfaction is our top priority, and we are constantly working to provide exceptional service and high-quality products.
I have messaged you privately with the email provided to resolve this issue.
Warm regards,
Kevin
