Hi Noel,
Thanks for the feedback, even if I would describe it as a 'mixed review!'
I hope anyone that reads your review will take the positives from it as we do try to offer good products at good prices.
We have no reason to not want to dispatch items to Northern Ireland and if we could do it profitably we would. Unfortunately I just can't get a competitive price to deliver there from any of the couriers I have spoken to. I would have to charge upwards of £25 for a small parcel which would make us too expensive. I can't send via the post office as the list of prohibited items is vast and includes many of our best selling items such as oil based paint and aerosols.
We are not a large multinational corporation, we are a small family run business and therefore do not (yet!) have the buying power to pressure the couriers into better prices.
I hope this goes some way to explaining our reasoning.
Kind Regards
James Allen
Director
“Having had nearly 3 months of problems with a supplier through Amazon, I was extremely impressed by the response from Wigley DIY, where my order arrived promptly within 4 days. Thank you for an excellent service.”
“I’m not allowed out as I’m in the at risk category the only reliable way of getting essential supplies in on line.
I was therefore most appreciative of the excellent service provided my Wigley DIY and wouldn’t hesitate to recommend them.”
“Ordered n paid for next day delivery n it arrived early next day. Unfortunately I can’t solve a leak in the hose reel which is the fault of Hozelock n not Wigley”
“Ordered Lord Sheraton wood balsam, shown online as 260g. received item which was only 75g. Queried with customer services as I was disappointed, expecting to receive 260g. Kevin apologised and corrected online error. As a goodwill gesture he sent a further pot of Lord Sheraton wood balsam. Extremely pleased with prompt delivery and very helpful customer services. Five star service! Thank you”
“Had the product I wanted at a great price. Offered delivery or click and collect. Decided to collect as I lived nearby. Received good communication confirming order and also an update that it was ready for collection. Item at front desk when I arrived so all done in less than 5 mins. Brilliant, will definitely be back.”
