“Ordered 2 items late afternoon, one of which turned out to not in stock. I recieved a call (not an anonymous email) the next morning explaining this and also the date that new stock would arrive (it was only a couple of working days), so had option to cancel or wait. Goods arrived bang on the new date. Excellent personal service and competetive pricing.”
“I was very pleased to get the purchase so quickly but would have preferred to pay less and wait longer which would make me return to your site. As it is the overall cost was the same as all retail stores so you may not be my first choice for future buys. However, had I been in a hurry their would be no faulting your service. I was really after a bargain.”
Hi Ronald,
Thanks for your feedback. The online prices change on a regular basis depending on the time of year and competitor pricing. Obviously it takes longer to change prices physically in store so often we leave them as they are.
You should find that our online prices are competitive with large online retailers and our in store prices are competitive with large bricks and mortar businesses. We are a small family business and feel we are doing our best to compete in this ever changing retail environment.
We also factor in the vastly different overheads of running the shop and the website in our pricing strategies. This means we can also factor in the cost of delivering the item to the web price. If you add the delivery charge on to the item you mentioned the prices will be almost identical. You will also find some items that are more expensive on the website than they are in store, it really does vary from product to product.
I hope this goes some way to explaining the reasoning for the variation in prices.
Kind Regards
James Allen
Director
“I used to be regular customer 30 years ago when I worked nearby, with fond memories of good service from Ken and his manager at that time. Delighted to see you still going strong and very lmpressed with the website, and the efficient delivery. Thank you.”
“Found this company by accident whilst searching for a product that seems to be obsolote.. I checked trustpilot first and the reviews were good so went for the purchase.. the goods I was after were very well priced and took the plunge.. have had a few bad experiences online recently and was prepared for some knock back either with the products or deliver lead times etc.. to my surprise the goods turned up after a couple of days well packed and with added security tape around the necks of the containers to avoid any unwanted spillage.. would use again for sure..”
“This is only the second time I have used wigley both times excellent .fast next day delivery at a fantastic price
I'm a woodturner and will be using them a lot Moor thanks”
