“Wigley DIY had the product I wanted. It was easy to order, and the delivery was timely. Overall a great shopping experience. I would definitely use Wigley DIY again. Thank you.”
“I had a water pump delivered that was activating our RCD breaker. Marcus was brilliant and gave me a full refund. Top quality service...Highly recommended.”
“I could not find the product I wanted, to complete a project using a paint I had bought at B &Q, but was lucky to find it online at Wigley's. The ordering process was quick and simple, and the delivery on time, with the product safely packaged.”
“The product I bought was a hose lock brush for washing the car it was half the price of some on amazon and eBay came quickly well packaged great service wil definitely use Wigley again”
“Ordered two tins of different paint. The were available at a good price. They were dispatched very promptly and arrived well packaged. Will certainly use again.”
“We were looking sometime on the web for a particular hose and were struggling to find the right one,which was immediately available and at the right price...until we found the Wigley website. We placed the order on Sunday and got the hose delivered by Tuesday. We were really please, many thanks.”
Hi Nick,
Sorry to hear you are not happy with the service you received. I have spoken to the web department who explained to me the situation. I believe you are unhappy that we do not currently deliver to the Isle of Wight.
I can assure you that this is not due to a lack of ambition, but simply because we cannot service any offshore islands profitably at this time. The fees charged by all couriers except the Post Office (who we can't use for a number of reasons) charge ridiculous fees and we would lose money. That is what I would describe as inefficient and unprofessional.
We do explain this on our 'Delivery and Returns' page which is available to read before you order. I have read the email that you were sent when we explained this to you and would not describe that as unprofessional in any way.
I therefore feel your review is unfair, and by far outweighed by the number of 5 star reviews praising us for our service during this difficult time. My grandfather started this business over 50 years ago and I do not believe we would still be trading if your opinion was accurate.
Kind Regards
James Allen
Director
