Hi John,
Thanks for the feedback, although I can't help feeling that you've rounded 2.5 stars down to 2 rather than up to 3!
In all seriousness we have a part built new website that was supposed to go live last year but keeps being delayed due to one thing or another, mostly because of how busy we have been during the pandemic.
We have had over 50 years to get the instore stuff right, but still working on the online side of things. If you have any specific problems or constructive feedback you want to share directly with me please email james@wigleydiy.co.uk
Kind Regards
James Allen
Director
“For once a small family run company that delivers what it promises. Excellent service and competitive price compared to the big well known companies. Delivery was quick as ordered. Would definitely use this company again and recommend to others.”
“Great service and excellent prices! Goods were way below the price on Amazon and other DIY websites. Delivery was free and within 24 hours as promised. Excellent all round, thank you!”
“Very pleased with product and price. Let down badly by delivery.
I received an email from apc on 23/8/21 telling me delivery would be on 24/8/21.
IT WAS NOT.
I received an email from apc on 24/8/21 telling me delivery would be on 25/8/21.
IT WAS NOT
Very disappointed as I missed a deadline because of this.
No explanation, no apology. Very poor customer service.
I was planning to place a further order, but, regrettably, with this delivery service, I will try elsewhere.
Regards
Robert Templeton”
Hi Robert,
We are very sorry for the delay in your delivery. Your order was picked and sent out by us as promised and on time. Unfortunately once we hand the parcels over to APC (in this case) or any of the courier companies we have used we are then relying on that third party to 'finish the job.'
We don't always hear if there is a problem with a consignment and can only help if we are notified by the customer. I believe this review is the first time you have contacted us about this issue? Being a small family owned business we really do care that your parcel didn't arrive on time and when we are notified we do everything we can to solve any problems.
That being said, I had a long conversation with my contact at APC recently about a slight increase in failed deliveries. I must say that after speaking to them I have full sympathy with all logistic companies at this time. The are a number of factors affecting all of them, not least the well documented driver shortages and the 'pingdemic,' which has had a massive impact on some of the depots.
Our delivery success rate is still above 96% although that is down from 98% earlier in the year, and even higher than this in 'normal times.' I do understand however that this doesn't help you in this instance, but it hopefully goes some way to explain why your parcel was late.
Apologies again for any inconvenience caused.
Kind Regards
James Allen
Director
“Hi,
I purchased on line, next day delivery, 6 days later no sign of delivery despite calling them and discussing !
Called into the outlet on Saturday and revived a refund at the till. Very helpful chap. Wiggleys seem to have been let down badly by their chosen courier service.
I would definitely buy from Wiggleys again, but not on line I’m afraid. They are usually very good, and there in store team are superb.
Kind regards
Julian”
“The products I ordered were delivered the following day as stated, and were well packaged, this was my first order from Wigley DIY but won't be my last, keep it up Wigley”
“I am pleased with the service, my parcel came on the day they said it would and the delivery driver put the parcel where they were asked to.
Thank you.”
