“Despite all the current problems, my hosepipe was delivered the next day, by one of the staff dropping it in to me on is way home because there were no "official" deliveries that day. That's really going the extra mile !”
“Excellent click and collect service - slight glitch with the website in that paypal took my payment but didn’t get an order confirmation from Wigley - however, when I rang them the person quickly sorted this and could see I had paid and promptly got the order put up for me. Excellent service all round!”
“In these desparate times, with our local Cornish Pub closed, we were in a panic to find a way to drink real beer. Luckily, Wigley came to the rescue delivering a Youngs Harvest Bitter kit with their efficient delivery service. The beer is well on its way now and I will raise a glass when it is ready!”
“I was really impressed with my buying experience. I ordered online in the evening and the items were delivered the next afternoon... excellent service, thank you”
“The personal service & touch was obvious and the speedy response and delivery was very pleasing.
Although not all items were in stock, Wigley's immediate advices and refund were second to none.
Would definitely recommend Wigley's and will use them again.
Carl Platt - Cambridge April 2020”
Hi Jacqui,
Just spoken to the web team who said they did try to phone to let you know the product was out of stock. They should have e-mailed as well, and tried again, however forgot as we have been so busy. We are really sorry, we understand that is not good enough.
We are waiting for our weekly Dulux order to arrive any time now, so should be with you soon. I will get your delivery charge refunded.
Kind Regards
James Allen
Director
“Item arrived with the lid popped off. Paint on the box and my hand. I am assuming this was the fault of the courier though. As the product was well padded and the lid had tape over it to secure it .”
Good Afternoon,
Really sorry to hear that. Is the product still usable? Contact sales@wigleydiy.co.uk and they will sort it for you.
As you mentioned we wrap paint deliveries up as best we can, but sometimes things happen during transit! I must say that despite the recent increase in paint sales this is the only one that has been damaged SO FAR.
Kind Regards
James Allen
Director
