“Ordered two tins of different paint. The were available at a good price. They were dispatched very promptly and arrived well packaged. Will certainly use again.”
“We were looking sometime on the web for a particular hose and were struggling to find the right one,which was immediately available and at the right price...until we found the Wigley website. We placed the order on Sunday and got the hose delivered by Tuesday. We were really please, many thanks.”
Hi Nick,
Sorry to hear you are not happy with the service you received. I have spoken to the web department who explained to me the situation. I believe you are unhappy that we do not currently deliver to the Isle of Wight.
I can assure you that this is not due to a lack of ambition, but simply because we cannot service any offshore islands profitably at this time. The fees charged by all couriers except the Post Office (who we can't use for a number of reasons) charge ridiculous fees and we would lose money. That is what I would describe as inefficient and unprofessional.
We do explain this on our 'Delivery and Returns' page which is available to read before you order. I have read the email that you were sent when we explained this to you and would not describe that as unprofessional in any way.
I therefore feel your review is unfair, and by far outweighed by the number of 5 star reviews praising us for our service during this difficult time. My grandfather started this business over 50 years ago and I do not believe we would still be trading if your opinion was accurate.
Kind Regards
James Allen
Director
“Shopped around for the best price on the garden hose that I wanted, Wigley's not only had it in stock but even with a delivery charge they were amongst the cheapest.
Well done Wigley DIY, would definitely recommend”
“Ordered goods but unfortunately carriage to the Isle of Wight was expensive so they had to cancel the order. Immediate refund and apology, very impressed.”
“Product was well packaged and is as expected but courier delivery was rubbish.So annoying to watch APC 2hr time slot tracking get closer only to see it return item to depot. Made worse by no answer to phone calls/email to APC to clarify what was going to happen. Cust service at Wigley did answer my email query to them & eventually got a conf of delivery from APC. Product not considered urgent and I know the courier APC is very busy but lack of communication is disappointing and I would be reluctant to re-order at this time, for this reason.”
“Just after starting the first use of the Hozelock Plus telescopic lance today, the plastic "bit" that controls the length of the lance broke, so now it cannot be used. However Wigley offered to replace it foc and the second version seems OK”
“Had in stock what I wanted where another DIY store could not find item, and it was cheaper At Wiley!!
Excellent distancing arrangements
Superb service
Can’t fault them”
