“I ordered a tin of Blackfriars Exterior Mahogany Gloss Varnish which I found almost impossible to find elsewhere in the UK. Everyone seems to be selling stain nowadays. It arrived on time and was extremely securely packaged. I was thoroughly satisfied with this transaction and would recommend to others.”
“Found the Hozelock equipment I was looking for at the cheapest price anywhere and was delighted to receive the order very quickly. Would highly recommend using Wigley DIY”
“The flexible garden hose I purchased from you was easy to find on the internet, easy to order and arrived the next day as promised. Altogether, a great service - thank you!”
“I have use Wigleys a few times now. They have a good stock of items and at reasonable prices.
Also a very good customer service plus very fast delivery.”
“Ordered 2 items late afternoon, one of which turned out to not in stock. I recieved a call (not an anonymous email) the next morning explaining this and also the date that new stock would arrive (it was only a couple of working days), so had option to cancel or wait. Goods arrived bang on the new date. Excellent personal service and competetive pricing.”
“I was very pleased to get the purchase so quickly but would have preferred to pay less and wait longer which would make me return to your site. As it is the overall cost was the same as all retail stores so you may not be my first choice for future buys. However, had I been in a hurry their would be no faulting your service. I was really after a bargain.”
Hi Ronald,
Thanks for your feedback. The online prices change on a regular basis depending on the time of year and competitor pricing. Obviously it takes longer to change prices physically in store so often we leave them as they are.
You should find that our online prices are competitive with large online retailers and our in store prices are competitive with large bricks and mortar businesses. We are a small family business and feel we are doing our best to compete in this ever changing retail environment.
We also factor in the vastly different overheads of running the shop and the website in our pricing strategies. This means we can also factor in the cost of delivering the item to the web price. If you add the delivery charge on to the item you mentioned the prices will be almost identical. You will also find some items that are more expensive on the website than they are in store, it really does vary from product to product.
I hope this goes some way to explaining the reasoning for the variation in prices.
Kind Regards
James Allen
Director
“I used to be regular customer 30 years ago when I worked nearby, with fond memories of good service from Ken and his manager at that time. Delighted to see you still going strong and very lmpressed with the website, and the efficient delivery. Thank you.”
