Hi David,
I've just had a look into this and I can see that a member of the team contacted you to apologise as soon as we realised this product was not available. But once again we are really sorry we let you down on this occasion.
We are a bricks and mortar store as well as an online store and sometimes stock control is thrown out by theft, or items having damaged barcodes etc. We do try to carry some 'buffer stock' however when we looked into it we discovered it the item had been discontinued by our supplier and was therefore not arriving when we repeatedly ordered it.
This problem does occur from time to time but we can usually get more stock from our suppliers very quickly and minimise the delay in sending products out.
I have to take exception to one of the points you made. Your order was placed around midday on the 25th November and we emailed you at 2.45pm on the same day with the bad news that it was unavailable after trying our best to get some from a couple of different suppliers.
Sorry again for the inconvenience caused,
Kind Regards
James Allen
Director @ Wigley DIY
“I haven't used the saw yet as it's a Christmas present for my husband but regards ordering and delivery, it was first class thankyou! Happy Christmas!”
“great friendly website, excellent communication of progress for the delivery & speedily arrived despite being in a lockdown! Open to any feedback, highly recommend.”
