“Purchased an item from this company and was pleasantly surprised by the quick and efficient service they supply, not to mention the very competitive pricing of their goods. Goods arrived well within the stated time scale and savings of £20 in comparison to other retailers. Goods ordered on a Sunday morning and delivered within 2 working days, cant get any better.”
“I am pleased to find wigleys. They have a fabulous range of colours at competitive prices. Prompt delivery, well packed. Also like the 125 ml tins.useful for decorative work.”
“This was the first time that I have Wigley DIY and I was delighted with both the very competitive price for the Hozelock Pulsar Plus pressure sprayer and the very fast delivery. Wigley DIY will definitely be my first 'go to' website for future diy purchases”
“I had to cancel my order due to principal. I live a 30 minute drive from Aberdeen which is the oil capital of Europe yet they wanted to hit me with a surcharge for deliver saying I’m in remote Scottish mainland. Nothing remote here just a way of ripping off some more cash.”
Hi Graeme,
I am sorry that you feel we let you down on this occasion.
I would just like to highlight that it is not us that classes your address as 'Remote Scottish' but the courier service we use. I accept that we could use a service like Royal Mail, but they are more expensive in general and their list of prohibited items is vast and unfortunately includes many of the types of items listed on our website.
We are certainly not trying to rip anyone off as we do state that your postcode is classed as this on our Delivery/Returns information page which is available to read before you order.
The profit margins for online retailing are generally very small. We try and offer the products at the best prices we can and then add the delivery on top. We believe this to be the most transparent way of doing it. We cannot absorb all the delivery surcharges as we would often then make a loss which defeats the object of selling the item in the first place!
I hope this helps explains our reasoning.
Kind Regards
James Allen
Director
