“Ordered Lord Sheraton wood balsam, shown online as 260g. received item which was only 75g. Queried with customer services as I was disappointed, expecting to receive 260g. Kevin apologised and corrected online error. As a goodwill gesture he sent a further pot of Lord Sheraton wood balsam. Extremely pleased with prompt delivery and very helpful customer services. Five star service! Thank you”
“Had the product I wanted at a great price. Offered delivery or click and collect. Decided to collect as I lived nearby. Received good communication confirming order and also an update that it was ready for collection. Item at front desk when I arrived so all done in less than 5 mins. Brilliant, will definitely be back.”
“I've bought a few things online from Wigley DIY and they have always been efficient and very good value for money. On one occasion, the item I had ordered went out of stock in the retail shop and before my order was picked. I got a call and an alternative product was provided. Excellent service.”
“Despite a short delay (2 days) In the delivery due to the carriers, the articles arrived, well-packed, in good condition and at a reasonable price. Very competitive in a crowded market. We will not only use you again, but would recommend you to friends.”
Hi Robert,
Sorry you had to wait longer than expected for your parcel. Although couriers are never likely to be perfect we have generally been able to stick to our delivery estimates all through this difficult time.
We have put a message about the current delivery timings on our 'Delivery / Returns' page explaining there may be some delays which was available to read before you placed your order.
Kind Regards
James Allen
Director
“Really good service and fast delivery ordered on amazon about a month ago still not received item yours came straight away will definately order from you again. Thanks.”
“Good pricing and very fast despatch
Their customer service team is excellent - there was a slight delay because the courier failed to collect any packages from them but we were sent an email immediately which apologised and asked if we were OK with getting it a day late or whether we would like a refund (we didn't) and the order arrived the next day as expected.
I would happily buy from them again”
