I’m very sorry about this - we have a live worm guarantee so we will replace without any hassle. We hate our worms to have problems - and it’s rare but just occasionally a batch does go wrong - usually getting warm in transit.
“I cannot fault the company. Enormously helpful with postal issues (resending the worms when Royal
mail killed them by sealing the package in an airtight bag!) l. The worms when arrived alive are great. However please consider another postal carrier. RM won't leave the package by my door like
Other providers and because I work full time, twice now the worms have either been all dead or some dead when I finally get them”
Dear Patricia Thanks for your review. Nearly all dried mealworms are produced and shipped from China. We wanted a really good quality product produced in Europe and so that’s why our Wigglers are a bit more expensive. I hope however that your birds will really enjoy them.
“I ordered worms
Worms arrived
Good job the company could read the order and didn't send me something else.
Don't you find firms so needy these days? "Please review how we did"!!! 10 years ago I would have gone into a local store, bought whatever and be able to exit without being harassed to give a review of that purchase
Now you have to buy stuff on line and everyone is so neeeeedy.
Just do the job
Right?”
Many thanks for the Review - We try not to make our reviews email too invasive and also give green points for your next order when you leave a review - Good reviews really help us out a lot as a small business.
“Up until now I've been very happy with Wiggly Wigglers.
However my most recent order #88026 which I received on 21 June contained 4 x 900g of crunchy hedgehog food rather than the 4 x 2 kg bags. I emailed you on 21 June with photographic evidence but have heard nothing back. I'm relecutant to order from you again.”
Hi Clare, i'm very sorry about this - I haven't seen any email from yourself about this order. But I will get your correct hedgehog food sent out asap.
I’m very sorry about this - we have a live worm guarantee so we will replace without any hassle. We hate our worms to have problems - and it’s rare but just occasionally a batch does go wrong - usually getting warm in transit.
“Fat balls and suet pellets were OK. Live mealworms arrived in poor condition due I think to the very hot weather in transit and significant proportion have now died.”
I’m very sorry about this - we have a live worm guarantee so we will replace without any hassle. We hate our worms to have problems - and it’s rare but just occasionally a batch does go wrong - usually getting warm in transit.
“Dear Wiggly Wigglers, since you have asked for a review I will say that you are very probably breaking the Trades Description Act. Calling Mealworms a great source of VEGETARIAN protein!!! I think you will find they are animal, not vegetable or mineral. I have been a great fan of Wiggly Wigglers for many years, using your products for my composting wormery, but really - you should write your own instruction sheet and not copy from an ? American site, using Farenheit instead of Centigrade....You can do better.”
“Although the worms were OK and arrived in good condition I do not think the packaging was very good. The old system of plastic pots with food was much better.
The worms also seem rather dear now.
Regards, Chris”
“Package was damaged so I can only imagine how the live worms had been treated. Most were alive but a few appeared dead. Such a shame as the rest were great. Please do better packaging in future. Flimsy Card with holes around a fabric bag is not sufficient.”
“I did email you about my last order, which had a slight problem which is very unusual.
But unfortunately I have had no reply from you about it. As it was only as a query that I contacted you.
Also some of the meal worms were so small that they immediately fell through the feeder.”
“Having been a customer for many years, I now feel myself falling into the "less than satisfied" category. The service and goods are just not what they used to be, but the prices keep going up. Naturally, I shall be looking elsewhere to shop for similar goods.”
“Not been happy with last 2 deliveries as quite a few were dead. Normally after cleaning them when on arrival I get a few dead every day but this months everyday there are3 or 4 dozen dead. The birds won't eat the dead so I try to make sure that I only put out live worms because I feel that they might stop coming”
“I received what was basically a jiffy bag in the post with very little soil and lots of space and was quite concerned by the fact a good number of the worms were dead/dying. I would have expected a hard box with very little chance of the worms getting thrown around.”
