“I've been a customer for several years now and have always been happy with the service I've received. When I had cause to phone with a query it felt like I was phoning a friend. The quality of their products is excellent and I am very heartened by the way they are always looking to improve the environment.”
“Used to use them even though they are often more expensive. But when I raised a query about a mouldy bag of bokashi they never bothered replying, despite multiple emails. It was very disappointing, won't use them again.”
We have checked our emails and we cannot see any email from this customer. We address all our emails daily and have replied to this review privately and not had a response. In terms of Bokashi – if there is a problem we are always happy to address and replace of course if need be. We are one of the largest makers of Bokashi in the UK and supply many other companies with white label Bokashi as well as our own – made and dried here on the farm. It’s top quality using Effective Micro-organisms and Mollasses and then dried in 3 tonne batches in our own grain stores. As always if there is any problem we are happy to help where possible and where we are made aware.
“Excellent service-fast delivery, and although the soft mix is more expensive than my usual, all the birds are eating all of it. So better value, by a long way.”
“Had my bokashi bins for a year, no smell ever, until I changed to this bran. Now it just smells putrid,and it's not even Summer yet. Won't be using again, and will have to waste the other 2kg bags.”
We have asked this customer to consider deleting this review on the following grounds. We have strict controls when we make and dry our Bokashi to ensure it is active and can be stored for up to 6 months.
If there is an issue (perhaps it gets wet on delivery or similar) there is a simple way of raising a concern (via email and photo or via our chat box). This is what happened in the case but within a few minutes we had an email, a message in the chat box and this review.
Rob addressed the issue in our chat box and the customer was not willing to have a replacement bag but we did refund. Our Bokashi is top quality, mixed and dried on our farm in Herefordshire.
“My bird seed and suet arrived really quickly the day after ordering and just in time to ensure word gets around our local avian community that plenty of food is available again so they will put in an appearance for RSPB Big Birdwatch day
https://www.rspb.org.uk/get-involved/activities/birdwatch/”
“Ordered a bird feeder and 4 x nutty jars of peanut butter feed stuff. Only the jars arrived so I emailed and they replied the same day about putting another feeder in the post. Not arrived yet but they were swift to rectify and I’m sure it’ll be great.”
“Bought my latest batch of Bokashi Bran recently. Have tried another source but it just wasn't as good so now I stick with the Wiggly brand as it works so well. Delivery was quick and packaging sustainable - what's not to like!”
“Had to contact when making the order. Very satisfied with the assistance I got. Then the order arrived promptly . The instructions were clear and my wormery was restarted within the 24hrs. The worms 🪱 are very active.”
