“Communication very poor
I contacted the company with a legitimate query, which the supplier requests in their main page, before writing a review. I had unexpectedly received very small to minute mealworms, so out of loyalty, I emailed with enquiry. I did not expect to read the letters ‘FYI’ as if written by a preteen with attitude. With no apology, offer of solution or reassurance. Instead I was basically told, you get what you get.
There are plenty of other long standing professional suppliers of mealworms. I tried to support this company but customers are not valued or respected.
Wiggly wigglers ‘FYI’ your unprofessional approach and lack of customer care lost you a regular customer!!”
I’m really sorry to read this review for the following reasons. You worms are guaranteed to reach you in tip top condition – always. The above worms were in good condition and were despatch on the same day for next day delivery. To report a problem you just let us know straight away and send a photo and we will always replace. This issue was mentioned 7 days after the worms arrived. The “poor stock” is referring to the size of the mealworms. Mealworms are sold by weight and we have two sizes regular and mini. Obviously if you have smaller worms you have more for your money and the same weight. Rob replied to the query and understood that you wanted to know if the next order was the same size and he explained they do vary. He is a lovely chap and mortified someone would think him rude, so I’m sorry that you feel this way. He was attempting to explain that there is a natural variation. We are a small company who take a pride in our service and in our products and I hope this helps clear things up. Sincerely Heather – Managing Director.
“I have a very old wormery and realised that there were not many worms left, so I ordered 250gms of live worms. It arrived very quickly and I put said worms into the top tray. They loved it and are producing the liquid fertiliser within a few days. One happy owner.”
“I have one of the old wormery, legs are a bit unstable but it is full of happy worms. I have always been happy with everything that I have purchased from you, also find helpful advice when on occasion, I have telephoned you. Goods always arrive in good condition and in good time. Thank you.”
“I set up a subscription for live mealworms for the robins every year through the breeding season. It always works perfectly and there are never problems when I stop it at the end of the summer.
Lovely company to deal with and very efficient. They sell great quality products as well. Would recommend to anyone.”
“fantastic live mealworms - birds loved them and major plus (esp as kept in fridge) they didn't smell at all (as they had with a previojs supplier). Will buy again!”
“Our worms arrived safe and sound in their bags of compost and started wriggling as soon as they reached their destinations - newly filled raised beds. They appeared to be healthy and well- fed and have been doing a great job preparing the bed for vegetables. We were impressed by how quick and easy it was to order and receive them. Great service and instructions!”
