“This firm are excellent. I've found them very helpful, having emailed with a query. Great quality products. Information sheets sent with every order. Couldn't be any better.”
“The live meal worms have developed well and have fed on sliced apples. I have just started putting them out in a feeder both the live worms and the dried worms and if last winter is anything to go by I will need to put a fresh lot every day.”
“Brilliant service. Brilliant quality worms. Arrived healthy and happy! This was my second order so now had total of 600 earthworms as moved into new build garden with very poor soil.
It’s great to be able to add some biodiversity into the garden”
“Very Poor experience. The product was not even packaged with an outer layer of protective card. The box arrived damaged, ripped, faded, sellotaped in a hap hazard manner with brown tape and looked like it had been sitting on a dirty shelf for sometime. The new style wormery is of inferior thin plastic. Although it looks good in its design, the base does not adequately support the weight and I suspect this will warp and eventually break in a short period of time. Excessive, large gaps between base and tray meant that almost all of the worms escaped in the first few days. Customer service is poor. You cannot speak to any person and when the issue was raised by email and online, pro forma replies are sent, the majority implying that I had done something wrong ( I have been successfully composting worms for over 10 years !) Returns policy is poor - you have to pay for return postage of this large item even though the product is clearly faulty. I tried very hard to work with Lower Blakemore Farm to find resolution, draining my time and energy. After numerous attempts, trying to navigate unhelpful replies and facing road block after road block I have decided just to give up. The wormery package is not cheap and the money paid has been wasted. Very disappointing and most unpleasant.”
I’m sorry to read this review. I have explained on a number of occasions that the reason for worms escaping is not because of the gaps. The worms have to establish within the kit and this is easy to achieve if you follow the instructions, and we are always keen to help and support. Of course it would be extremely unlikely for ALL of them to jump ship, so even if you do have some escapees on the first night there are plenty of worms to breed and establish within the kit. We have a clear returns policy and it does not affect faulty goods. If the goods are faulty we address the situation without worrying about returns. In this case there was no photo that showed any fault at all with the product. We do not manufacture the worm farm housing and there are always gaps between the trays - you can not have the trays flush as the worms need plenty of air. I explained this to Stephen in detail and then he mentioned the box. We do not double package anything if possible so the box that the housing is packed in is the box we send out. I asked for a photo in case there was damage but none was forthcoming. Worm composting is an entirely natural process and we are here to help ensure conditions are good for the worms to do their job. The product isn’t faulty as far as I can see. I will offer Stephen replacement worms and bedding to restart the kit in an effort to resolve the situation. Just for reference I am the owner of Wiggly Wigglers and all queries and questions are dealt with directly by myself, Rach or Rob.
“I have been a Wiggly customer for several years now, I bought my wormery from them initially, and it is still going strong and providing me with excellent compost and worm “tea”. Everything I have purchased from Wiggly Wigglers has been top quality and the service is second to none .”
“Excellent service, as usual. 250g of wrigglers arrived promptly to top up my neglected wormery. Very healthy and already doing their thing. Thank you wormy friends!”
“The 200 garden worms that I ordered arrived as requested on the following day. Unfortunately the parcel arrived in a very distressed way as though it had been squashed under other heavier parcels in transit.
I am currently keeping a close eye on the worms as I require them to last until a week on saturday.
Parcel Force requested feedback about the delivery so I have informed them of the state of the parcel upon receipt.”
“Quick delivery. Easy to set up. Large bags of worm treat and anti-acid lime mix, with scoop and multipurpose jug container, and, of course lots of wiggling worms. Includes the booklet on how to use the wormery. Looks good too.”
“Having used this product for a few years now and have found no problems with the service and quality. I have used it to mix with grass cuttings also with chopped up apples, having five apple trees can be a nuisance now we have to collect fallers everyday, leaving some for the birds of course. At least the Complete Rot helps with the making of compost. Would recommend.”
