Whoopsie Reviews

Name: Whoopsie
Address: Clipeus Ltd, Southampton International Business Park, Southampton, Clipeus Ltd, Southampton International Business Park, Southampton, Hampshire
Rating: 4.22

4.2 Rating 170 Reviews

82 %

of reviewers recommend Whoopsie

Company Reviews

Metrics

Info

4.2

Based on 170 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Whoopsie:

Whoopsie Insurance, from the people who care!

Let us protect you and the things you love, with our great range of insurance products.

All our insurance products are backed by regulated underwriters meaning your policies are all protected by the financial compensation scheme. It means that in any instance, you're in safe hands!

Visit Website

Write Your review

Tell us how Whoopsie made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting refund. No reply from emails and telephone is unavailable”

Helpful Report

“How do we get hold of you for drainage cover”

Helpful Report

“Spoke to them about my health insurance and they managed to save me a good amount of money. Highly recommend”

Helpful Report

“Just had a call from Whoopsie about my “insurance plan” that I haven’t got. Either liars, incompetent or both.”

Helpful Report

“It’s really cheap and saved me £248 on my insurances! Highly recommended!”

Helpful Report

“Had COLD call from Whoopsie (despite being on TPS opt out). Told policy had elapsed and we could now get new policy for £20 per month. We have NEVER had a policy with Whoopsie. Caller wouldn't take no for an answer.”

Helpful Report

“Really good bike insurance and cheap.”

Helpful Report

“Despite being registered with TPS my elderly relative was cold called and signed up for a service that was not required. I think a 3rd party were involved. To be fair this was very swiftly and proactively remedied by Whoopsie who are investigating how this happened, cancelled the policy and say a bouquet of flowers are on their way. Top communication once they realised there was a problem.”

Helpful Report

“As the comments written on my previous review state , I have been in contact with the customer service team and the problem has now been sorted and I have been assured that the direct debit has been cancelled. They apologised and said they would be in contact with the person who had spoken to me. So all sorted very promptly, thankfully.”

Helpful Report

“They were at my house within 2 hours and now I have hot water again. I highly recommend this company.”

Helpful Report

“I told them I wanted to see the paperwork before I agreed to any contract, they said they didn't work like that and that the paperwork would be sent 3-5 days and the money would come out in 7 days. I said I did not give permission to take any money as I needed to to see the paperwork first. I then said I didn't want to do business with them and did not want to proceed Luckily I phoned my bank , and surprise, surprise they had actually set up a direct debit, which I immediately cancelled. So all I can say, is be very careful with this company.”

Helpful Report

“They fixed my water leak within 2 hours as promised. They have even scheduled my boiler service for next week. One happy customer who wants to win the £250 prize!”

Helpful Report

“I took out cover for boiler emergy and service , I have had no paperwork or emails apart from to tell me when my money is going out so I dont even know what I am covered for.”

Helpful Report

Hi Lynne, I'm really sorry to hear this, please email hello@Whoopsie.uk and we can get this resolved for you.

“I recently left a review stating that no one was contacting me I take this back it was in fact my emails putting them into junk and not making them visible, the team were extremely helpful and my boiler service is booked”

Helpful Report

Hi Amand, Thank you for the lovely review, I will pass your feedback to our Customer Service team.

“Was not told about a cancellation fee when I took out a rolling monthly plan with no fixed contract and was charged £30 upon cancellation.”

Helpful Report

Hi, We are sorry to hear that you are unhappy with our cancellations policy. Please email hello@whoopsie.uk and we can look into this for you. Jack Customer Care

“Hello..i need help please..i recently signed up to Whoopsie and cannot find their website anywhere on line to access my account..Could you please help ? Thanks Adrian”

Helpful Report

Hi Adrian, Our website is Whoopsie.uk Please can you email hello@whoopsie.uk and we can direct you to the right department? Thanks Peter Customer Care

“I can't seem to get anyone to respond to the boiler service request, website is confusing there is nonoption to just select a service, give filled in the form about the times and sent 2 nessages now to your customer but do far no response quite dissapointing”

Helpful Report

Hi Amanda, I can see we have booked your boiler service but if you do have any further issues you can email hello@whoopsie.uk. Thanks Jack Customer Care

“Easy site to use. Love the teddy bear! I want one.”

Helpful Report

“I've had several issues with this company's service. I had a lot of trouble getting them to respond to my requests for maintenance, as part of my subscription. It eventually took several months and having to get back to them numerous times before my boiler was eventually serviced. Their website is generally confusing to use, and it actually went down for a short while and there was no way to get back to them. Not great for a company whose business is to help people when they have an emergency.”

Helpful Report

Thank you for your feedback. Due to the current global COVID-19 pandemic, we have had to prioritise emergency boiler repairs. Looking at your account, I can see we still managed to service your boiler. I have asked our customer service teams to contact you to see if you need any further assistance. Paul Customer Services

“An engineer came to service my boiler, noticed a fault and fixed it straight away. Good service”

Helpful Report

Thanks for the feedback, Dean!

Whoopsie is rated 4.2 based on 170 reviews