Whoopsie Reviews

Name: Whoopsie
Address: Clipeus Ltd, Southampton International Business Park, Southampton, Clipeus Ltd, Southampton International Business Park, Southampton, Hampshire
Rating: 4.22

4.2 Rating 170 Reviews

82 %

of reviewers recommend Whoopsie

Company Reviews

Metrics

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4.2

Based on 170 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Whoopsie:

Whoopsie Insurance, from the people who care!

Let us protect you and the things you love, with our great range of insurance products.

All our insurance products are backed by regulated underwriters meaning your policies are all protected by the financial compensation scheme. It means that in any instance, you're in safe hands!

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Anonymous

Anonymous // 01/01/2019

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“Simple application and fantastic cost, beating out competitors with superior coverage and rates. I would recommend them to relatives and friends.”

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“Very helpful employees who appear to be working across a lot of departments, which can make communication difficult at times. However, there was a strong desire to find out what you wanted to know and to contact you back once they had an answer. They provide excellent value boiler cover”

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“The procedure of obtaining travel medical insurance was simple and quick. I tried others and had a bad experience, but Whoopsie is the best in terms of ease of use and quickness of response. I wholeheartedly suggest them.”

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“I had a response quickly and efficiently. I spoke with Tylor who was polite and helpful. He told me what to expect next ie contact from an engineer either this evening or tomorrow. Thank you”

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“Easy to sign up, good price.”

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“Had a smoking plug socket, out same day and replaced it, thanks Adam.”

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“Switched to them to save £140 a year on my cover, happy days!”

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“They serviced my boiler, was quick and easy and the engineer was a nice young lad. Great Service”

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“They are not even worthy of one star. Took out central heating cover as they assured me they could offer me the same service as British Gas. They are nowhere near this! Called 4 days ago as boiler has broken and we are without hot water and central heating. Made them aware we have elderly relatives in the house. I was promised a call back. Didn’t happen. Received an email from the claims team requesting more information, responded immediately. Have just received another email 4 days later requesting more information. In the meantime I have taken out cover with British Gas and an engineer is on the way.”

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“Car broke down on the M1, within half an hour I was back on the road again. Katie is a credit to the company! Top service!”

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“Really good deal, can't complain as long as the price doesn't go up next year. Cheers”

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“Whoopsie gave me an amazing experience when raising a claim for home insurance. As a customer, I feel like I get what I need. Whoopsie provides good customer service. I bought home insurance from Whoopsie. I know this will be profitable in the future. I was worried that there would be damage to the house, so I bought it. Previously, I did some research to determine the best emergency home insurance provider in my city. I thought it would be difficult to decide which one would best suit my needs. After reading the information provided by Whoopsie, I thought I had found the right home insurance, from the type of coverage to the online claim offered. This will certainly be easy for customers when they encounter obstacles. I am interested in coverage for plumbing, drainage, home electrics. Moreover, sometimes there’s trouble in my house, especially in electrics. Since Whoopsie offers 24/7 support, I didn't hesitate to buy its home insurance. After I saw some reviews from users, I feel even more convinced. When my house's electricity has a problem. I called electrician. After that, I immediately filed a claim with Whoopsie. Yes, I was able to submit a claim online. Customer service served me well and the claim procedure was not complicated like insurance companies in general. I immediately received reimbursement.”

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“Well what can I say, I had a leak under my toilet which it took them 5 days to fix (eventually after lots of tooing and frowing) I have asked them today that I think my boiler needs a service as I am getting intermediate hot water and they said firstly that covid was restricting boiler services, when I said I should have had a free service which I haven't had they then said they only do services between May and October so they are going to look to the compliance department to see if it was mentioned during the initial call. I am severely disappointed so far with the service and I probably should have stayed with british gas.”

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“Waste of my time and money. Arranged a boiler service, they didn't turn up. Lost a days pay and fuel (rented property). Phoned them, they promised to come following week. Nobody came. Emailed a complaint, completely ignored!. Now seeking compensation.”

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“Went to switch heating on post summer with no power to boiler, contacted whoopsie, engineer came out super quick to assess, then it took over a week to get any further being told there was no claim and no authorisation given for repair, engineer out evenly, to do the repair only to find 2 other issues. They needed to go back to whoopsie, they called last week to say they needed more money off us as our repair exceeded their claim amount, now received a call to tell me we aren’t covered would we like details of a company to get a new boiler😱🤬. Telling me there was sludge in the system however this wasn’t mentioned by the engineer that visited.”

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“My boiler broke down 5 days ago and I contacted Whoopsie immediately on a web page which is confusing if you have an older boiler. I sent all the documents needed and expected an engineer. I struggled to get a quick response from Customer services with someone to call you back - I have now had a favourable response and the engineer was scheduled immediately to arrive in the morning. James on the late team came through thank you. My old dependable 20 year old boiler was fixed very easily without the need for a new boiler.”

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“I have attempted to contact whoopsie 6 times on and off for 3 weeks. Each time I was assured that an engineer would be in touch but no contact has been made regarding my elderly parents who have no hot water. I have paid £129 up front as instructed and a week later I am still waiting for a call. This is appalling and I will be requesting a refund and cancelling the contract….no doubt they will charge for that too.”

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I am really sorry to hear about this issue. I can see that our engineer did attend your property and advised that he already declared your boiler beyond economical repair 6 months ago with another provider, which was around the time you purchased the plan from us. Please speak to your customer care team to resolve this issue. Paul

“Absolutely rubbish, 3 weeks ago I had an issue, with the boiler. Do not use. Hard to speak to a human being. No urgency into getting sorted. I have a £3000 limit per year on my boiler. There is a £500 limited per claim, my repair man came to fit a new part. But while talking to him we discussed a separate issue, so he said he would come back and fix that. I have been told this has come over my £500 limited. It’s not the same claim! It a very different issue. Whoopsie want me to pay an extra £400. Using this company does not give you any peace of mind at any level. Update I have had contact and my boiler will be repaired but will update once complete.”

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“Not going to bother with you anymore. You don't respond properly for weeks then when you think you're getting more money out of me you respond the very next day. £30 cancellation fee was never mentioned until the other day. £80 because I could not find the existing service certificate. Which also was not mentioned before. You are a useless emergency company I'm an old age pensioner and an invalid and my house has been cold and hot without water for nearly two weeks so I am cancelling you and not paying you a single penny goodbye”

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“I am reassured that I don't have to worry about any water problems”

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Whoopsie is rated 4.2 based on 170 reviews