Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.10

4.1 Rating 761 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Metrics

Info

4.1

Based on 761 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

About Wholesale Domestic Bathrooms:

In 1963, Wholesale Domestic Bathrooms opened the doors of its showroom for the first time and set about providing the people of Britain with an unparalleled choice of bathroom products at the best value prices.

Recognised by many as Scotland’s largest & favourite bathroom retailer, it is our mission to build upon this excellent reputation by delivering first class products & service at all times.

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I placed my order I wasn’t advised that my heated towel rail was out of stock and I only found out when I called to check on my delivery. I had paid for delivery and when I called I was told that I wasn’t booked in for a time slot even though I was given a date when in the store. This was sorted by customer service but did cause me some added stress and I had to get a refund for the towel rail and place an order elsewhere”

Helpful Report

Posted 2 years ago

Thanks for your review, Pamela. We have noted your experience and apologise for any added stress. Kind regards, WDB

Posted 2 years ago

“Very, very helpful and knowledgeable and the delivery was second to none”

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Posted 2 years ago

Thanks for the review, Stephen. Kind regards, WDB

Posted 2 years ago

“No.1 no shower arrived with order,we had to go and collect. No.2 you sent the wrong shower tray,by the time we realised the plumber had fitted it,and was going to charge another £200 to replace.Spoke to someone at the time who said we could submit pictures to prove what we got.To be honest I'm nervous about going in to shower in case I fall.Im 79.”

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Posted 2 years ago

“All online, picked up the following day. A Slight delay at Pick up but not too bad.”

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Posted 2 years ago

Thanks for your review, Robin. Appreciate the feedback, and take note of the pick up times. Kind regards WDB

Posted 2 years ago

“Customer support were excellent in getting spare parts for my Shower when needed - 18 months after my initial purchase ! Greatly appreciated !”

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Posted 2 years ago

Thanks for your review, Thomas. Good to hear we could help. Kind regards, WDB

Posted 2 years ago

“Got everything we were looking for, easy to order although not so easy to collect due to having to drive to collection point, but apart from that service was good. Thank you.”

Helpful Report

Posted 2 years ago

Thanks for your review, Fiona. Kind regards, WDB

Posted 2 years ago

“I bought my bathroom suite from the Hillingdon outlet in Glasgow. The staff were very knowledgeable and helpful. The order was was quickly dispatched and delivered. The issue I have was that there was no notification of when it was arriving. I advised the salesman that this was being delivered to a second property and that notice was required. It was pot luck that I was on holiday the day it arrived. A box of tiles in the delivery were found to be damaged on arrival. There was no difficulty in getting this issue addressed. However after organising with a neighbour to receive the replacement tiles I found they had sent the wrong tiles. These were twice the size and a different colour entirely. I ended up having to travel to the outlet to take the wrong tiles back and get them swapped for the correct tile. I would recommend Wholesale Domestic as a company but best be prepared for some minor hiccups.”

Helpful Report

Posted 2 years ago

Thanks for the review, Graeme. We have taken note of your experience and apologise for any inconvenience we caused. Kind regards, WDB

Posted 2 years ago

“Great company to deal with, very efficient Professional after sales service”

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Posted 2 years ago

Thanks for the review, Fred. Kind regards, WDB

Posted 2 years ago

“Excellent service always has what I needed in bathroom and toilets, staff very friendly and efficient”

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Posted 2 years ago

Thanks for the review, Kenneth. Kind regards, WDB

Posted 2 years ago

“2 sales persons ordered the wrong item even though I showed them it in the showroom so when the wrong thing arrived they claimed not to know about this.”

Helpful Report

Posted 2 years ago

Hi John, thanks for the feedback, and apologies for any upset caused. When placing an order, we always recommend checking the 'WDB' product code (shown on the price label in store and online) against your order form, to avoid any misunderstandings. Looking at the notes I trust this matter is now resolved to your satisfaction, but if not, we are happy to help on 0344 809 4249. Kind regards, WDB

Posted 2 years ago

“Grt experience, very professional to deal with and very quick to deal with any problems, definitely recommend them.”

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Posted 2 years ago

Thanks for the review, Tracy. Kind regards, WDB

Posted 2 years ago

“Had a problem with a bath plug Company changed it for new one No problem Good company to deal with”

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Posted 2 years ago

Thanks for the review, Douglas. Kind regards, WDB

Posted 2 years ago

“Order was missing a few items mainly the actual toilet pan and some wrong drainage items but couldn’t be delivered so had to trail to Glasgow for these ! Staff also never said when buy that the ceiling panels would be too short so they had to be returned lady on phone was brilliant but when returning items and exchanging other depot staff was shocking! Also ordered an extra few items online and went to collect to be told no forklift drive in to come back( drove a distance with a trailer on) so eventually they used airport ladders!! Please with items but customer service leaves a lot to be desired”

Helpful Report

Posted 2 years ago

Hi Glynis, Thanks for your review and the feedback, which has been shared with our team. We apologise for the experience you had when collecting items. We are delighted that you're happy with your products, so we shall ensure we learn from your experience and hope to see you again at WDB. Kind regards, WDB

Posted 2 years ago

“Fantastic sales assistant who helped me through my choices and made the whole process so easy. On delivery I had 1 item that was damaged. Contacted the store and advised I could pop in to swap over. The customer service again was brilliant. Would definitely recommend.”

Helpful Report

Posted 2 years ago

Thanks for your review, Michelle. Kind regards, WDB

Posted 2 years ago

“I have recently purchased a toilet and wash hand basin from yourselves. I purchased these items through your website on the Sunday and was informed that it was in Stock but when I went to collect the basin was not in stock. Later in the week my partner collected the basin but there was no pedestal and I was informed that the basin didn't come with one though the picture on the Internet shows the sink with one but doesn't say sold separately. So it was a third trip to purchase this. So all in all it was a bit poor with regards to ordering and collection of my items.”

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Posted 2 years ago

Thanks for your review, Iain. We have recently upgraded our website and have passed your feedback to the developers. Apologies for any inconvenience, WDB

Posted 2 years ago

“First class service, excellent product knowledge and sound advice was given to us”

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Posted 2 years ago

Thanks for your review, William. Kind regards, WDB

Posted 2 years ago

“Prices are OK and stock availability is OK but the quality and condition of products is pretty poor. Just about every othe Vanity unit is damaged and shower trays are always damaged either chipped or cracked. As a Bathroom installer it's very frustrating when goods are unpackaged and are constantly damaged. Trying to return or get products replaced from Wholesale Domestic to be blunt is a joke. I install products from Laufen and Handsgrohe and the difference in quality and even getting things returned is night and day Compared to Wholesale Domestic.”

Helpful Report

Posted 2 years ago

Hi Chris, Thanks for your feedback and apologies for any poor experience you have had. If you would like to discuss this with our new Trade team, please don't hesitate to contact us on 0344 809 4249. Kind regards, WDB

Posted 2 years ago

“Popped in early Tuesday afternoon. No-one offered help. Went to the desk and was told theres no-one to help and theres 3 people in front of me waiting to be served 1st. Pretty bad so I phoned the place where you pick up the items from and told them my problem and asked them if i brought the item numbers can i buy it this way and was told yes. Drove to the pick up point to purchase the items and was left standing for 15 minutes with no-one willing to help so I left. Really bad service and have always used them but might be going elsewhere from now on.”

Helpful Report

Posted 2 years ago

Hi Eileen, Thanks for your feedback. We are genuinely sorry about your experience and have shared your comments with the local team, so we can do all possible to ensure this doesn't happen again. The stores can become very busy at peak times, but we also know our customers lead busy lives, and it's our intention to be there for everyone. Kind regards, WDB

Posted 2 years ago

“I bought two replacement toilet seats, to replace existing ones where the brackets have broken The toilet seats look fine When fitting the first seat the nut from the bracket has fallen down into the back of the toilet and is not retrievable without taking the whole toilet out. As I had bought two seats I have used the parts from the other seat. I have contacted Customer services, but they have so far ignored my emails”

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Posted 2 years ago

“Very helpful.”

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Posted 2 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 761 reviews