Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.10

4.1 Rating 761 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Metrics

Info

4.1

Based on 761 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

About Wholesale Domestic Bathrooms:

In 1963, Wholesale Domestic Bathrooms opened the doors of its showroom for the first time and set about providing the people of Britain with an unparalleled choice of bathroom products at the best value prices.

Recognised by many as Scotland’s largest & favourite bathroom retailer, it is our mission to build upon this excellent reputation by delivering first class products & service at all times.

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service to complement excellent prices. very obliging and knowledgeable staff”

Helpful Report

Posted 2 years ago

“The items I ordered for my new shower and wall panels were all very good, however the instructions were contradicting for the base of the shower tray, one wanted 11mm base the other had 18mm minimum. Also the delivery of some items was not very good, first the wall panels were damaged on the corners, and even the replacements were broken but I managed to use them, Wholesale Domestic were very good to send replacements, but would not recommend their delivery company.”

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Posted 2 years ago

“Awesome after sales service helping with a parts for a repair 4 years after installation and with no charge.”

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Posted 2 years ago

“Original order of Napoli 600 bathroom cabinet arrived with broken glass shelves. Replacement was agreed but never arrived neither did a second if it was ever sent. Eventually the only response to an email query was a return confirmation but 2 months on still no refund”

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Posted 2 years ago

“A very light and pleasant showroom and pickup point first class, all members of staff very helpful ,would certainly shop here again.”

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Posted 2 years ago

“Purchased a bathroom radiator in store sales advisor efficient and friendly also when I arrived at the collection warehouse the radiator was being carried to my car as I parked. Very efficient.”

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Posted 2 years ago

“Ordered on line picked up an hour later First Class Service from Staff at Warehouse Excellent Quality Bath Thanx”

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Posted 2 years ago

“fast efficient service.”

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Posted 2 years ago

“Purchased radiator damaged when it was opened returned to wholesale domestic returns for exchange no problem with exchange service 😊”

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Posted 2 years ago

“The style of the Omega mirror is perfect as I wanted a mirror with a sturdy stand and this fits the bill exactly, so 5 stars for design. But the mirror itself only magnifies 3X and I really wanted a 5X magnifying for applying make-up. I simply could not find anywhere this sort of stand with a 5X magnifying mirror so took a chance on 3X, but it’s not really good enough. If this mirror was made 5X magnifying it would be perfect and would warrant 5 stars.”

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Posted 2 years ago

“Staff were very helpful and pleasant.”

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Posted 2 years ago

“Excellent customer service .”

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Posted 2 years ago

“Found the sink, toilet and taps that we liked. A member of staff (Jennifer Cowan) was walking towards us and we asked if she could help us. We pointed to the items that we were interested in and asked what extras we would require, as in parts etc. she replied, “uve already picked it so how can I help” this was said in the most arrogant unhelpful tone. And the expression on her face showed the exact same. She walked off without saying a word, so we guessed we should follow. We got to the cash desk, where she proceeded to ask for information in the same exasperated unhelpful manner. Then nothing. She continued whatever she was doing then announced “ you can’t have those taps they are out of stock”. She didn’t advise of a date when they would be in or have any other suggestions. Her manner was extremely rude. We had to ask the questions ourselves. I asked about similar taps, and without saying a word, she again wandered off. So we followed. She pointed out different taps and said “ that’s all there is” and wandered off again. We went back to pay for the goods , where we asked if we picked something different would they fit the sink. The look I got from her !! By this stage I really was not impressed with her attitude which made me even more unhappy with the taps. I said this to my husband and she quickly jumped in, “ you can always change them.”. We couldn’t wait to leave the store. We went to another designated area to pick up the items and found the guy extremely helpful, pleasant and very informative. He should be the person in the main store selling g your goods not Ms Cowan”

Helpful Report

Posted 2 years ago

“No clear delivery timescales on website , and had to contact by phone to confirm order was being processed , to be told it would be dispatched around 5 working days after order !! Then only half the order was delivered, phoned , then received outstanding items , 12 days after initial order , product was fine though .”

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Posted 2 years ago

Hi Andrew Thank you so much for the feedback. I am so sorry to see your delivery was held up. We recently had an unexpected surge of orders and have only now been able to get on top of everything. I have fed this back to our web team in order to highlight delivery times a bit clearer on the site. Thanks again and hope to see you again in the future.

Posted 2 years ago

“Great product and great service. Recomend”

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Posted 2 years ago

Thanks James, really appreciate you taking the time to leave a kind review. Hope to see you again soon

Posted 2 years ago

“Ordered wet wall panels at a great price and quickly delivered, unfortunately some of the panels were cracked but wholesale domestic replaced them very quickly without any fuss.”

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Posted 2 years ago

Hi Thomas Thank you for getting in touch, we really appreciate your feedback. Glad to see we were able to resolve these issues easily for you. Hope to see you again soon!

Posted 2 years ago

“Got everything apart from a bath very well packed slight chip on unit phoned up and spoke to a lady called rhiana sent a replacement out next day excellent service delivered on time as well 👍”

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Posted 2 years ago

Hi Tony Thank you for taking the time to let us know your thoughts. We really appreciate the feedback. I have passed on your comments to Rhianna and the team, I am sure they will be delighted to read them. Kind regards

Posted 2 years ago

“Do not understand why it took so long for you to discover that we hadn't received our goods.”

Helpful Report

Posted 2 years ago

Good afternoon Thank you so much for this feedback. I have looked into your account and I completely agree that it should have been noticed far sooner. Last year we introduced a brand new order and return system and there have been some initial teething problems with certain aspects of it. We really appreciate you pointing this out. I have now sent this across to our back office team who will be able to fix our processes going forward. I hope we have now managed to resolve your issue and that you have received the outstanding items. If you wish to discuss this further, please do not hesitate to contact our customer service team. Thanks again and we hope to see you again in the future

Posted 2 years ago

“Regretfully I have to say this is the worst service I have ever experienced in 50 years. I ordered a full bathroom unit which arrived after a long delay. The sink arrived damaged and since then I am now on sink number 5 and have no confidence this one will arrive undamaged. I asked them not to use the same courier but they did. I asked them to package it more carefully and they didn't. It was just strapped to a pallet. I rang today and they said they would ring me back and they didn't for the second time. I have never had such a poor customer experience as this. I have twice mentioned I just want my money back and for this nightmare to.be over. Such a shame.”

Helpful Report

Posted 2 years ago

Hi Paul I am so sorry to see that your experience has been so poor. It seems as though there has been some unclear communication from us from the start and the initial resolution of your initial issue has been far from what we would expect. I can see that we have arranged a replacement to go via a different courier and refunded the delivery charge so I am hopeful that this issue has finally been put to bed. Please do not hesitate to contact our customer service team if you wish to discuss this further. Kind regards

Posted 2 years ago

“Very friendly and proficient staff when making my order. The showroom is bright, clean and appealing. I had a problem with my order and had to return some items. This was dealt with by a very pleasant employee at the collection depot. All in all a very pleasant purchasing experience and good value for money.”

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Posted 2 years ago

Good afternoon Alison Thank you so much for getting in touch to let us know about your experience. I am so pleased to see that everything has been positive. Hope to see you again in the future!

Posted 2 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 761 reviews