Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.10

4.1 Rating 761 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Metrics

Info

4.1

Based on 761 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

About Wholesale Domestic Bathrooms:

In 1963, Wholesale Domestic Bathrooms opened the doors of its showroom for the first time and set about providing the people of Britain with an unparalleled choice of bathroom products at the best value prices.

Recognised by many as Scotland’s largest & favourite bathroom retailer, it is our mission to build upon this excellent reputation by delivering first class products & service at all times.

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not normally one to leave reviews . Have always used wholesale domestic for all our bathroom renovations with no issues , but cannot say the same this time . All started with choosing our bathroom to which we told the sales advisor that we needed the stuff off the shelf as we had a time limit and no time for special order items . We were assured that our items would be available to pick up next day and one item would be a couple of days . We were fine with that . We arranged for a plumbing company to come in the following weekend to fit all the furniture . I Phoned the night before to arrange to pick up our items . Someone was supposed to phone us back but that never happened so we assumed everything was ok . The following morning we called again and was given the bombshell that 2 of our items were not available and would take another 3 weeks !!!!! Given the fact that we had stated we needed everything ASAP , Why did no one call to let us know ?? We were left with an in usable bathroom and a plumbers bill for the day as this had been booked !! I phoned customer service to inform them of our inconvenience and disappointment at their lack of communication and eventually after a lot of calls backwards and forwards I was offered compensation of £150 ……. The plumbers bill was £300 for their day of being unable to carry out any fitting ! Needless to say I have not had any further calls or the £150 that was promised !”

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Posted 2 years ago

“Arrived broken and was replaced with no fuss”

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Posted 2 years ago

“Superb selection of bathrooms great quality and good service will be going back for finishing items”

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Posted 2 years ago

“I ordered a new bathroom suite on 2/5/21 which was in the region of £1k to £2k I was told this would be delivered on the 8/5/21 however the bath panel which I ordered was on back order and would follow at the end of the month. I understand things can be hard to source during a pandemic however I waited until the end of October until I received this item, 6 months after the original purchase. I have a few issues with your customer promise, customer service and your communication. 1st of all when returning to your establishment at the end of each month I was met with an agent who found each query a chore. When asked when the product I purchased and paid for was to be in stock I was always told it would be at the end of the month when a container arrives, again after hearing this for 4 months in a row and having to personally attend your shop to find this news out you can understand my frustration, well I hope so. On 1 occasion I was actually granted with the service from which I can only think was a more senior person as they arrived from a different room again this seemed to be a hassle because the item I purchased was not in stock and had not arrived so why am I asking? I am asking because this product which you could not give me was still on display and for sale in your showroom and other customers were perhaps going to suffer the same experience as i have had. The person who dealt with me was rude however I was to get a full refund however the person who suggested this did not finish the transaction and sent another to deal with it, again very poor customer service and the impression that I got was that you are very happy to take the customers money but you cannot full fill your transaction agreement however the customer is lead to believe its everyone else fault. This was August I received the refund however was told I would be contacted when the product arrived, I was not contacted at any point and just by chance when passing I decided to pop in and to my amazement was told my product had arrived and was told to wait at my car. I waited an hour, I then went back inside to ask what was going on as customers were coming and going only to be told that they had lost my slip. After waiting 6 months for this am I suprised i only waited an hour however I do believe there was a more sinister point to that wait. I have found this whole experience terrible from start to finish, youdelivered the wrong bath to start then the 6 month waot for the panel, the lack of customer service from any of your team was shocking and I nhave never experienced such poor service from any company. I will be advising family and friends not to use your company unless there is some explanation for such a horrific experience and I don't mean using waiting on the container excuse.”

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Posted 2 years ago

“Very good staff”

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Posted 2 years ago

“Great experience, our sales adviser, Craig Mackinnon, had great product knowledge and helped guide us through the products that worked for the space we had. The quality of the products we purchased has also proved to be very good and we're very happy with them all. We had shopped around before going to Wholesale Domestic but found both the price and quality unbeatable. Would recommend Wholesale Domestic for a bathroom project.”

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Posted 2 years ago

“Had no problems all good thanks.”

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Posted 2 years ago

“The elderly lady who took my order was very rude and appeared to have very poor IT skills. As my order was not in stock I was told to collect on a stated date. When I arrived at the collection point on the stated date the order was still not available and I was informed by the warehouse assistant that someone should have called me to make me aware that my order was still not available and provide me with a new collection date. I have still not collected my order and have now been told to call the warehouse on a new date.”

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Posted 2 years ago

“Excellent merchandise, also service would recommend them”

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Posted 2 years ago

“Bought our new shower and toilet from here. Had a couple of things but cannot complain as they put it right as soon as we went to see about it to the collection warehouse the staff were excellent would certainly recommend wholesale domestics”

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Posted 2 years ago

“Great prices”

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Posted 2 years ago

“Products are sadly cheap and plasticky according to our builders Vanity units in oak are very cheap looking Inside cisterns and shower waste are cheap plastick too We are quite disappointed sorry”

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Posted 2 years ago

“The delivery was later than promised. Most of the panels trims and even the adhesives were damaged in transit. When I Complained, they sent me 6 wall panels which were no good to me 4 weeks after placing my order. I won't be using them again.”

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Posted 2 years ago

“Excellent workmanship.very pleased with my new bathroom”

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Posted 2 years ago

“Very happy with the service from the staff and my purchase”

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Posted 2 years ago

“Worse wholesale superstore. Blaming there shipping Company for there poor staff work ethics/ customer care. Lot a lot of money from this Company.DONT BUY ANYTHING OF THEM”

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Posted 2 years ago

“Lovely store, friendly staff, and after a problem with measurements of wall panels, the staff at the collection point were really excellent, and managed to locate a returned panel for me. Although it was damaged, it was sufficient for what i reeuired”

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Posted 2 years ago

“when I ordered my bathroom and tiles the purchase seemed quite simple, I was assured my bathroom would be delivered to me in under six weeks as I told the salesman the date I arranged with the bathroom fitting company, when the company did not contact me closer to the delivery date to confirm the delivery I contacted them, they told me casually that part of the bathroom suite was unavailable, at this stage I had booked the bathroom fitters six weeks in advance and was going to have the fitting postponed for another six weeks, I was appalled that nobody at wholesale domestic thought it important enough to inform me of this, I did eventually get the situation sorted but it turned into a couple of days of chaos and made what I hoped to be a normal transaction into complicated and unpleasant experience.”

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Posted 2 years ago

“Unfortunately, there were a few errors with my order which was frustrating and resulted in the tiles I had ordered and been told were in stock being unavailable when I needed them Also the wrong tiles were delivered. I was also told I had to collect large quantities of tiles from the warehouse but on arrival, I was told this was incorrect as the weight was much to great for my car. This issue was however resolved very quickly and efficiently.”

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Posted 2 years ago

“A VERY GOOD COMPANY WITH A EXCELLENT CUSTOMER SERVICE. KEEP IT GUYS”

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Posted 2 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 761 reviews