Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.10

4.1 Rating 761 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Metrics

Info

4.1

Based on 761 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

About Wholesale Domestic Bathrooms:

In 1963, Wholesale Domestic Bathrooms opened the doors of its showroom for the first time and set about providing the people of Britain with an unparalleled choice of bathroom products at the best value prices.

Recognised by many as Scotland’s largest & favourite bathroom retailer, it is our mission to build upon this excellent reputation by delivering first class products & service at all times.

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods arrived on a pallet shrink wrapped you need help to unwrap as the goods could fall when shrink wrap is cut.I inspected and found towel rail was damaged which meant a trip to get it exchanged ,sink unit seemed too take up more room than I thought so I called to get it changed but because I dumped all the packaging i was told it was not possible to return it.”

Helpful Report

Posted 2 years ago

Hi John. Sorry to see your experience was not so good. I can see your order was sent via our courier partner and therefore has had to be wrapped to make sure it gets to you OK. I can see a replacement radiator has been issued for you now. Unfortunately we are unable to take back items that we are unable to sell to new customers and that includes missed packaging. I hope your bathroom is now taking shape and looking good. If you wish to discuss this further, please do not hesitate to contact our Customer Service and we will be happy to do so

Posted 2 years ago

“good price and speedy delivery”

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Posted 2 years ago

Hi Trevor. Many thanks for getting in touch, really appreciate your feedback. Hopefully see you again soon!

Posted 2 years ago

“On having to return the goods bought as they would not fit I advised I would like to change the toilet as I was returning goods. I wasn’t advised the toilet I was being sold was double the price of the original one seems to be so that no credit would be due. Did not know this until I was home as my invoice was emailed and did not come through till then. Not very happy !”

Helpful Report

Posted 2 years ago

Hi Aileen. Sorry to see you have had a poor experience. I have looked into your invoice and it seems that the original order had a vanity suite whereas on your return you had to mix and match the items. I understand that it seems as though the same items are being sold at different prices but it's just that we offer our vanity suites at a discount when you buy the full kit. I hope this hasn't detracted from your new bathroom too much and it all looks great. If you wish to discuss this further please do not hesitate to contact us

Posted 2 years ago

“Staff friendly and helpful, products reasonably priced. Bit of a pain that you pay in one building but have to go to other building for pick up, especially as road outside collection area is very rough with nails lying about to puncture your tyres!”

Helpful Report

Posted 2 years ago

Good afternoon. I'm really sorry about the collection area. We attempted to get this renovated recently, however there was a mix up that ended with the roads worse than ever. It's one of our earliest priorities to get the road fit for purpose. Thanks for getting in touch about this, we certainly appreciate the feedback.

Posted 2 years ago

“the shop assistant was really pleasant and very helpful.”

Helpful Report

Posted 2 years ago

Good evening. Thanks a lot for the kind words. I will pass it on to the sales adviser who took your order. We really appreciate your feedback and hope to see you again soon

Posted 2 years ago

“Very helpful, knowledgeable staff, great range of products”

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Posted 2 years ago

Hi Jean. That's great to hear, I'm so pleased you had a good experience. We really appreciate you taking the time to let us know. Kind regards

Posted 2 years ago

“When we arrived we had to search for a sale assistant, then once we found one theu were a bit disrespectful to be honest. We had done some research into the L shape bath and where taps ect can be placed and two of your assistants got I to a debate with myself and my husband in regards to this.”

Helpful Report

Posted 2 years ago

Hi Kim. So sorry to hear this. We recently changed the specification of this bath so apologies if our team were mixed up in any way. I hope that this didn't come across as rude. Hopefully your bathroom still looks fantastic and the sales experience doesn't detract too much from this. If you wish to discuss this further please contact our Customer Service team where we would be more than glad to talk more about it.

Posted 2 years ago

“Great product and price, looks amazing installed, one part broken in delivery replaced no problem. Many thanks.”

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Posted 2 years ago

Hi John. I'm pleased to hear you had a good experience. Hopefully next time we will hit that 5 star service! See you soon

Posted 2 years ago

“I had to return a faulty toilet seat and was delighted with the service”

Helpful Report

Posted 2 years ago

Hi Janice, thank you so much for letting us know you had a good experience. Our plan is to make things easier for our customers every time they deal with us so it's good to see that we have done this for you on this occasion! Thanks for your feedback and hope to see you again soon

Posted 2 years ago

“Products arrived on time. Very pleased with the quality.”

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Posted 2 years ago

Hi Pauline. That's fantastic, glad to hear everything went well with your Wholesale Domestic experience. Hopefully your bathroom looks great. Looking forward to seeing you again in the future

Posted 2 years ago

“The place to shop if you want a quality bathroom.. The staff at the trade pick up point are outstanding. Shannen always goes above and beyond to keep you and your order right.nothing is a bother.”

Helpful Report

Posted 2 years ago

Hi Kenneth. Thanks for getting in touch. Really appreciate the kind words. I have passed on your message to Shannen, I am sure she will be delighted to hear it. Hopefully see you again soon

Posted 2 years ago

“I bought some bathroom cabinets and bath panels which were found to be excellent quality and value for money. They arrived well packed and protected. The tall bathroom furniture was pre-assembled and quite sturdy. The white gloss finish was flawless. The customer service desk is good at answering or returning calls promptly. They’re generally good at sending the order confirmation and invoice but could do better with communication when there’s a hiccup (e.g. providing a confirmation email on the agreed corrective action or status). Regarding the courier, it’s frustrating that they don’t provide confirmation of the delivery slot but just randomly turn up when least expected. Overall, I will order from them again.”

Helpful Report

Posted 2 years ago

Hi Andy. Really appreciate the feedback, can't thank you enough for taking the time to let us know about your experience. We are working hard with our couriers to develop better communications so hopefully for future orders you are much better informed!

Posted 2 years ago

“Once again Wholesale Domestic looked after me. Good value for money & excellent service. Thanks.”

Helpful Report

Posted 2 years ago

Thanks for letting us know Gordon, appreciate the feedback. Hopefully next time we can offer a 5 star service! Kind regards

Posted 2 years ago

“From start to finish was shocking, all I can say is it’s a good job you’ve got such great knowledgeable staff”

Helpful Report

Posted 2 years ago

Hi Archie. I am so sorry that your experience was not on our usual standards on this occasion. If you need anything else for the bathroom please contact one of the Customer Service Team Leaders in advance and we will make sure this doesn't happen again. Many thanks for keeping your order and providing this feedback, we really appreciate you taking the time to get in touch. Kind regards

Posted 2 years ago

“Well impressed with service and product”

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Posted 2 years ago

Hi Mavis. Thank you for getting in touch, really appreciate the feedback. Hopefully we see you again soon!

Posted 2 years ago

“Great store great service great system great staff from the store floor to the delivery team absaloute fantastic even had a minor problem that alot of company's would have blamed on me not checking items completely on delivery but wholesale domestic went the extra mile and replaced the item free of charge as a good will jesture that was greatly appreciated and in the current climate I don't think alot of wholesalers would have done what wholesale domestic has done there's a wee boy splashing about his bath all thanks to you and I thank you from the bottom of my heart greatly appreciated and so glad I chose wholesale domestic for my bathroom”

Helpful Report

Posted 2 years ago

Hi Jonathan. Thanks so much for letting us know, it's great to hear when things work out and it makes us so happy to know that your family love the new bath. Hopefully see you again in the future, you know where we are if you need anything!

Posted 2 years ago

“The customer service from Wholesale domestic was great from the in store and online staff.. However the delivery company who are contracted, left a pallet outside my door with a full bathroom suite and furniture on it for me to bring into the house myself!!! They say it is due to covid rules. Well I had another delivery the same day from Argos, who brought the items into the house and put them in the upstairs room. I'm on my own.. the last thing I need is to be manhandling a bathroom suite from a pallet into my house.. and then of course you have to dispose of the pallet as well. No thank you, I'm not impressed with your delivery!!:(”

Helpful Report

Posted 2 years ago

Good evening Lorraine. I am sorry to see you have had such a poor experience. We would normally anticipate the pallet delivery service being discussed on a call with you at some point but it appears this has not been done on this occasion. Thank you for your kind words about the staff. We really appreciate the feedback and hope that we can do better next time. Please do not hesitate to get in touch if you wish to discuss this further.

Posted 2 years ago

“I have had various orders from W/D over the last few years , mostly its take your cash promise you the earth , then excuses excuses , then an out of stock item that was promised in 3 days takes up to 8 weeks , I am trying to run a business and my customers will not use me again if my supplier continuously lets me down , I thought it might have been a one off , but its happened with my last 3 orders , an out of stock basin which was meant to be delivered in a week ended up taking 3 , then I was asked if i could just "pop in for it " IN ABERDEEN !!! 120 miles from here !! , I have spoken to Sean MaCarthy who did apologise but then it went bad again !! ,No compensation or discount have been offered in these cases and I have had to take the flak from my customers who rely on me to get the job done , but with the poor service from W/D i'm at a loss, Your telephone lines are never answered no matter what time of the day I call . , I will be putting in another order tomorrow (31st Jan) , lets see how this one works out ! .”

Helpful Report

Posted 2 years ago

Hi Neil. Apologies for the poor service you have had previously. Let us know whenever you get your new order placed and we will make sure nothing like that happens again. Kind regards

Posted 2 years ago

“We were very pleased with the service we received and were shown various mirrors that we were interested in. We decided on a mirror of our choice and very pleased with it.”

Helpful Report

Posted 2 years ago

Good afternoon Mr Wyn. Thank you so much for your review. I am glad you made the right choice and are enjoying your new mirror. Hope to see you again soon

Posted 2 years ago

“The products were of good quality. My issue was with riser kits as they did not fit or work on the quality shower base. The horizontal radiators fittings also did not work with the radiators. Causing me extreme cost and stress getting a resolution. The staff were helpful”

Helpful Report

Posted 2 years ago

Hi Thomas Apologies for the hassle you have had in getting your items fitted. I can see our team set some parts aside to you, hopefully this resolved the issue. If you need to talk further about this please do not hesitate to contact our Customer Service team. Kind regards

Posted 2 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 761 reviews