Wholesale Domestic Bathrooms Reviews

Name: Wholesale Domestic Bathrooms
Rating: 4.10

4.1 Rating 761 Reviews

74 %

of reviewers recommend Wholesale Domestic Bathrooms

Company Reviews

Metrics

Info

4.1

Based on 761 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

About Wholesale Domestic Bathrooms:

In 1963, Wholesale Domestic Bathrooms opened the doors of its showroom for the first time and set about providing the people of Britain with an unparalleled choice of bathroom products at the best value prices.

Recognised by many as Scotland’s largest & favourite bathroom retailer, it is our mission to build upon this excellent reputation by delivering first class products & service at all times.

Visit Website

Phone:

0344 809 4249

Email:

customerservices@wholesaledomestic.com

Location:

50 Montrose Avenue, Hillington Park, Glasgow
G52 4LA

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well stocked showroom with knowledgable assistants and really good service.”

Helpful Report

Posted 2 years ago

Hi there, Glad to hear that you had a good experience in our showroom :) We appreciate your feedback! Kind regards, WDB

Posted 2 years ago

“Brilliant product great service we are company who buy and renovate properties have been dealing with this company for years never had a problem would highly recommend”

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Posted 2 years ago

Hi there, Thank you for your feedback - we appreciate your loyalty and we are glad to hear that you are happy with the service! Kind regards, WDB

Posted 2 years ago

“Went to the store in Montrose ave the young girl that served me was very helpful and got my toilet and cistern in no time at all will use again.”

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Posted 2 years ago

Hi Alexander, Pleased to hear that you had a good experience in our Montrose Avenue store. Thank you for your review! Kind regards, WDB

Posted 2 years ago

“Product arrived damaged good customer service and it's all down to courier service as had this happen before. Bit of a wait for a replacement but overall I defiantly would use you again. Great product”

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Posted 2 years ago

Good afternoon Stuart, Thank you for your review. Glad to hear that you were happy with the service and the product! Sorry that you had issues with products arriving damaged. We are taking on board all customer feedback and are working with our service partners to minimise the risk of damaged goods. Kind regards, WDB

Posted 2 years ago

“Excellent Company, kept me in the loops from start to delivery. Delivery was on time and product well packaged. Just remember what you ordered and don’t fit the packaging to the wall even though there’s big stickers on it saying packaging 🤣😂🙄😂🤣 Mad moment still after taking it back off and actually fitting the products ordered lol 😝 it looks fantastic! Thanks again will definitely be using you in the future!!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave your feedback. Glad to hear that your bathroom is looking great! :-) Kind regards, WDB

Posted 2 years ago

“Can you please tell me what my credit note is worth after my returns?”

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Posted 2 years ago

“Ordered bathroom panels which have a tendency to be damaged in transit. This company has been brilliant in replacing them!”

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Posted 2 years ago

“Service at collection point was excellant,”

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Posted 2 years ago

Hi there, Glad to hear you found our team at the collection desk helpful! Thank you for taking the time to leave a review :-) Kind regards, WDB

Posted 2 years ago

“Excellent service and very knowledgeable staff. Sorted out our problems and we are very happy with all the products we bought.”

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Posted 2 years ago

Good afternoon Patricia, I am glad to hear that you found our staff helpful and that we were able to resolve the issues you were having. We hope your bathroom is looking great! Thank you for taking the time to leave your feedback - we greatly appreciate this. Kind regards, WDB

Posted 2 years ago

“The products were fine but there was confusion regrading delivery I received one part of the order with no notification of when the second part would come. I did not receive any message for the second delivery either fortunately someone was home.”

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Posted 2 years ago

Thank you for your feedback and for taking the time to leave a review. Sorry to hear that you had issues with the delivery of your order. We are actively listening to customer feedback and are working with our delivery partners to ensure that things like this don't happen in the future. I am glad you have now received the full order!

Posted 2 years ago

“I don't normally give a full 5 star review but these guys dealt with my vanity unit issue brilliantly. Great service, thank you WDBS !”

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Posted 2 years ago

Thank you James for taking the time to leave your review. We appreciate this feedback and we are glad to hear you are happy with the service you received!

Posted 2 years ago

“Very helpful staff and when delivery was due I was kept in touch regularly on the date and time it would be delivered. Great service all round. Also amazing selection of products.”

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Posted 2 years ago

Good afternoon, Thank you for taking the time to leave your review. I'm glad to hear that you have had a positive shopping experience :-) Kind regards, WDB

Posted 2 years ago

“Service in showroom was decent enough but noticed the salesperson had missed items from the quotation. Anyway sorted that out quickly and placed an order, never got confirmation details for collection. Fitter collected items after a long delay and noticed almost every item was damaged or flawed in some way. Poor moulding to sinks damaged wet wall panels, furniture was chipped in corners and looked like the unit had been thrown about. This company used to be less expensive but prices have risen and the service and quality most definately have not. Quality control needs improved.”

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Posted 2 years ago

“Wall panels I ordered arrived damaged but girls in customer service rectified and had replacements sent the next day. I would say it's just the nature of these items as could see then easily damaged when handled or during delivery.”

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Posted 2 years ago

“Whilst the goods were well packed I would suggest you change your courier as I assume the product is carefully inspected before dispatch! Damage would seem to be caused by product being dropped. Courier does not seem to work over Easter! david”

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Posted 2 years ago

“Had to return base of toilet as it was cracked. No prob returning it. Good and efficient service”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for your review! Sorry to hear that your toilet was damaged - however, I am glad we could resolve this efficiently for you. We hope your bathroom renovations have gone well :) Kind regards, WDB

Posted 2 years ago

“Excellent and fast service. Had to call to replace a damaged panel (the other items were delivered OK) and it was dealt with quickly and without fuss. Also called before ordering and both times the question was answered quickly. All at a good price too. I would highly recommend Wholesale Domestic to anyone.”

Helpful Report

Posted 2 years ago

Good afternoon Ian, Thank you for your kind feedback! Sorry that you had issues with a damaged panel. I am glad to hear that it is now resolved for you - glad that we could make this as stress-free as possible for you. We are always working with our courier partners and warehouse team to try and avoid future issues like this. Kind regards, WDB

Posted 2 years ago

“Excellent service,fast delivery.”

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Posted 2 years ago

Hi there, Glad to hear you are happy with the service you received! Thank you for taking the time to leave a review :) Kind regards, WDB

Posted 2 years ago

“Brilliant service highly recommend.”

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Posted 2 years ago

Hi Ralph, Thank you for your 5 star review - we really appreciate this :-) Kind regards, WDB

Posted 2 years ago

“Products are generally good and delivery is generally good. Estimating help in the shop in Aberdeen has proven to be poor. There were 4 items on the large order that were under estimated (or missing entirely) and one item that was over estimated by 100%. On delivery, plastic ceiling tiles were damaged, a length of interior aqua panel strip was damaged and a whole sheet of aqua panel was incorrectly manufactured. (still awaiting a replacement for this). On the positive side, service from Glasgow office on replacement items / additional items has been good, with quick response time and delivery.”

Helpful Report

Posted 2 years ago

Hi Simon Thank you very much for taking the time to leave a review. We really appreciate the level of detail here and I will make sure the relevant teams know about what we can improve on for future orders. Sorry to see that you have had problems with your order. I hope this has not been too much of an inconvenience. I am pleased to hear that we have at least been able to resolve the issues you have faced. If you wish to discuss these further please do not hesitate to get back in touch. Hopefully the next order you place will be 100% correct first time - we will work hard to get it right. Thanks again

Posted 2 years ago

Wholesale Domestic Bathrooms is rated 4.1 based on 761 reviews