Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,415 Reviews

100 %

of reviewers recommend Wheelfreedom

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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent sales and advice when I bought my chair - went through all my needs and was available earlier than expected. When it comes to servicing, also excellent service team but customer service, I would only give 3 stars. Having to drop wheels off for repair when I had a service plan and chase for a part number for an insurance claim (I went elsewhere and was resolved much quicker). I think they could benefit with a database of users equipment together with service plan, saving time and incorrect parts being ordered for repairs.”

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Posted 9 months ago

“The wheelchair did its job but it showed signs of wear and tear including a torn footstrap when it arrived”

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Posted 1 year ago

“Having struggled to find a rental wheelchair at a reasonable cost for a period of 2 weeks,l was recommended to contact wheelfreedom. Wow what a breath of fresh air! They were polite, efficient and made the whole transaction easy. They delivered and collected as promised. Highly recommend. Jan Wise, Guildford.”

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Posted 3 years ago

“Great customer service if you phone them. Over email, they replied to my message not answering my question and giving me information about completely the wrong product. Given this is a business catering to disabled people, it could do with being a lot more accessible - not everyone can use the phone.”

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Posted 3 years ago

Good morning, Thank you for your feedback. Whilst I'm pleased to read you had a positive experience over the phone, I'm sorry you had a less positive experience via email. We always have one of our customer services team monitoring incoming emails as we appreciate not everyone can communicate over the phone. Every effort is made to provide accurate information efficiently - including the option of passing more complex enquiries over to one of our product specialists - however on this occasion it appears we have not reached our usual standard. Please let me know if we can assist any further. Yours sincerely, James Harris Customer Services Manager

Posted 3 years ago

“Ruptured my Achilles a week before due to fly to Spain. Hired a knee scooter from Wheel Freedom. Wow! Would not have been able to go without it. Meant I could get around independently without crutches. Used for about 4 weeks until I was weight bearing. Service from company was brilliant - both delivery and collection.”

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Posted 5 years ago

“Very happy with the service (apart from operator couldn’t tell me how to tilt wheelchair to go onto pavement or bumps)”

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Posted 5 years ago

“I didn't need to push fintan in a manual wheelchair”

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Posted 7 years ago

“Fast delivery of light weight wheelchair. Shame the 1st and 2nd replacement were slightly damaged/loose and unable to tighten them. Very useful fast service to have but maintenance checks need to be more thorough. Good customer service”

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Posted 7 years ago

“I need a wheelchair as mine was in repair but I was a little disappointed with the wheelchair I hired no padded chushion”

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Posted 7 years ago

“Service was brilliant but wheelchair left a lot to be desired.”

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Posted 7 years ago

Thank you for your feedback. Can I please offer our sincere apologies for the wheelchair not being up to standard. All of our wheelchairs are cleaned and serviced before being sent out on hire. If you could contact us on 0800 025 8005 we would like to discuss this matter further to enable us to ensure this does not happen in the future.

Posted 7 years ago

“Service was brilliant but wheelchair left a lot to be desired.”

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Posted 7 years ago

“Scooter didn t Work correctly..i stopped in the Middle of the street several times”

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Posted 7 years ago

“Hiring a wheelchair is expensive from here £17.50 for wheelchair then extra for a cushion and a small cup for your crutches ending up to be £21.++ so if you have it for awhile it ends up to be expensive they tell you it goes down after awhile but for us it didnt we had it from july till 28 th september. You would be far better of buying one £65.00 from ebay sell it after if you dont need it that my advice free delivery , you have to pay £30.00 for the delivery here which is expensive in my opinion. It did the job as i got out at mh worst time but if i had to do it again id buy one tbh every 2 weeks it cost us £40 plus pound i could of purchased one 3+ times over Word of advice supermarkets let you borrow one if you go further buy one”

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Posted 8 years ago

“Too expensive”

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Posted 8 years ago

“Service was efficient and punctual. The wheelchair was not in tip top condition, steering slightly off, and feet rest legs did not fit well, either to my feet or to the wheelchair itself.”

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Posted 8 years ago

Thank you for your feedback. We apologise for the condition of the wheelchair you received. We will follow this up with our service team to ensure this will not happen again.

Posted 8 years ago

“Was very easy to book, however was not very impressed that it was delivered to wrong part of the country and then I had to wait until 6 o'clock in the evening for it to turn up I paid £35 to get it delivered on a Saturday before 12.30 pm so expected to be offered some sort of refund on the delivery as it was very late . Getting it picked up was very easy though, after all said and done would still use again .”

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Posted 8 years ago

“The chair and service were great. My only comment is that the man who came out to deliver the chair spoke very fast and very softly, despite repeated requests to speak more slowly and loudly as Dad is very deaf. As a result, Dad did not understand how to use some of the functions of the chair, and this led to him deciding not to buy it. In turn this means we can still only take him away to places that have height adjustable beds as his current chair doesn't have a lift function to aid transfers.”

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Posted 9 years ago

Dear Ms Anderson, Thank you for your positive feedback on the wheelchair and our service. We are sorry about the problems your father had understanding our technician, and we have spoken to him regarding this, as well as making changes to our training to ensure that our technicians are better prepared for dealing with customers with hearing difficulties. Please don’t hesitate to contact us if you have any further feedback on our service. Chris Sedgwick Operations Manager

Posted 9 years ago

“Overall happy with the wheelchair, it was a great help for our family holiday. My only criticism is that the chair seemed to veer to the left and was quite hard to push because of this, therefore only my brothers could push my dad in the wheelchair as it was too difficult for myself and my mum.”

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Posted 10 years ago

“The wheelchair service was very good, but a bit pricey for a hire cost. The chair was quite difficult to attach to the straps in an ambulance. The service over all was prompt and easy to use, but people found the chair hard to push.”

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Posted 10 years ago

“The service was good, but the payment method should be weekly. I dont think its fair to pay for more 2 weeks because of more one or two days.”

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Posted 10 years ago

Dear Mr Ferreira, Thank you for your feedback and I’m pleased to hear you had a good experience of our service. We take payments every 2 weeks in order to keep transaction charges down and therefore help us keep our prices as low as possible. However we will refund any unused weeks once a product comes back to us. The exception to this is the first two weeks, we have to have a 2 week minimum charge in order to cover the steam cleaning and servicing of the equipment between hires. I hope this clarifys why we need to take payments every 2 weeks, however please contact me if you would like any further information. Yours sincerely, Giles Donald Director

Posted 10 years ago

Wheelfreedom is rated 4.9 based on 2,415 reviews