Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,407 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a wheelchair for my wife after she’d broken her ankle. Helpful when ordering. Wheelchair arrived the following morning. Wheelchair was perfect for short term use. It was collected the day after the collection request phone call. Highly recommend this company”

Helpful Report

Posted 5 years ago

“Easy ordering and responsive and clear customer service. I’d definitely use Wheelfreedom again.”

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Posted 5 years ago

“A most efficient and customer friendly service. Delivered by Courier on time and equally collected as detailed in letter. The chair was an enormous asset to me on our recent River Cruise and it made land excursions within reach. The wheelchair was very suitable for my needs and extremely comfortable.”

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Posted 5 years ago

“Very helpful company who supplied a good product. We had the item for almost a year without any issues. Prompt delivery and collection. I would definitely use them again.”

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Posted 5 years ago

“Excellent service; quick delivery and prompt pick up of the wheelchair. The wheelchair and attachments were exactly what we needed, would highly recommend.”

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Posted 5 years ago

“The chair itself was wonderful and the service was just as they said it would be. Delivered early on one day and collected early a week later. What I took exception to was being charged for two weeks (which they claim is standard) when I only needed the chair for one week as my mother was visiting for one week but I HAD to pay for two weeks! The chair was returned after a week so I and someone else is paying for the second week. Not good business practice. And so for that reason I won’t be recommending this service. The Red Cross do chairs for a donation which I will use the next time.”

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Posted 5 years ago

Thank you for your review and I’m pleased to hear our service met your expectations. We would love to be able to offer a minimum charge of just one week (£12.50). Each of our chairs goes through a deep clean and service between hires, which in itself costs us more to undertake than the £12.50 and therefore unfortunately makes a one week charge impossible. I appreciate your feedback and understand the frustration, we will keep this under review incase there comes a time when we are able to make this change. Yours sincerely, Giles Donald Managing Director

Posted 5 years ago

“very good all round”

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Posted 5 years ago

“Excellent service nothing too much trouble polite friendly staff. One small criticism I think you should be more proactive with reference to Dvla registration and supply the forms without being asked when required (having said that you did supply when I asked for them). Delivery good in fact before agreed time but phoned to confirm they could be early.”

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Posted 5 years ago

“The staff at Wheelfreedom are very polite, helpful and a pleasure to deal with thank you Wheelfreedom I will recommend you to anyone I know needs your help Shirley Hosking”

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Posted 5 years ago

“Excellent service, lightweight wheelchair, easy instructions, helped me greatly to take my mother to hospital appointments after a fall.”

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Posted 5 years ago

“I needed a self propelling wheelchair following an accident in December. After identifying Wheelfreedom as a potential place to rent a chair from, I have been very pleased with the service. I telephoned and placed an order by 3.30pm and the wheelchair was delivered by the next morning. The wheelchair was exactly as I had requested and proved invaluable for the several months that I needed it. It was very useful not to need to make a decision how long I would need it for, when I didn’t know myself. When I was ready to send it back, it was an easy process to put the wheelchair back in it’s carrying box and telephone to arrange collection. A very good service and I would definitely recommend it to others as it made life so much easier at a time when things were very difficult for me. Thanks. A retired Occupational Therapist.”

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Posted 5 years ago

“I was very impressed with the service I received, from ordering the chair to delivery and collection. It was simple and the staff were very accommodating. The wheelchair was clean and in good condition.”

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Posted 5 years ago

“Great service , glad I choose the elevated leg rest”

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Posted 5 years ago

“The service of Wheelfreedom and their advisors is excellent. I wasn't sure what kind of wheelchair I would require for my mum, but Sue went through some questions to get the best one suited for her. It was delivered the next day. Collection of the wheelchair was also very good and of a day of your own choice. I would definitely use Wheelfreedom again and recommend them to anybody. Very friendly and efficient advisors.”

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Posted 5 years ago

“Excellent service, very helpful”

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Posted 5 years ago

“A very efficient service. The customer service team are excellent and professional and the delivery service also”

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Posted 5 years ago

“A great service, it gave my wife mobility after her Knee replacement. Delivery and collection so easy to arrange. A helpful staff.”

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Posted 5 years ago

“very good service prices are ok ,Quick service including when you return item”

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Posted 5 years ago

“Very easy to use comfortable to sit in and the controls are easy to understand and use. The chair can be fitted with a leg raise and has a headrest for comfort.”

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Posted 5 years ago

“The gentleman who came to collect the wheelchair was extremely rude and his behaviour has also been brought to my attention by my concierge. No circumstance can ever justify swearing.”

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Posted 5 years ago

Dear Mr Mieiro, Please accept my apologies for the behaviour of our courier in this situation, which is wholly unacceptable. I am following this up with our couriers, as their drivers should not behave in this way. Chris Sedgwick General Manager

Posted 5 years ago

Wheelfreedom is rated 4.9 based on 2,407 reviews