Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,407 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

Write Your review

Tell us how Wheelfreedom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It has been wonderful getting a wheelchair so quickly and easily following my major spinal surgery. I couldn't decide whether to buy a wheelchair or not, hiring one for a few weeks has been perfect, it's been in the car boot so whenever I've needed it whilst I'm out, it's there. Thank you for such an efficient service, much appreciated.”

Helpful Report

Posted 7 years ago

“You made the whole experience very easy and will definitely use you again. Many thanks.”

Helpful Report

Posted 7 years ago

“Easy to order, prompt delivery and collection, easy to use chair, really impressed with quality and service, would definitely recommend”

Helpful Report

Posted 7 years ago

“good quality, lightweight wheelchair delivered and collected as arranged. No problems at all and a reasonable price. Recommended”

Helpful Report

Posted 7 years ago

“Wherlfreedom was efficient and professional and the rental price was extremely good. Delivered and collected on time. The wheelchair itself was light, easy to push and then foldaway. Would recommend to anyone”

Helpful Report

Posted 7 years ago

“Wheelfreedom were quick efficient and friendly when you needed them most, we couldn't fault them at all and their wheelchair was very light very comfortable and very manoeuvreable. Thank you for your service and I would highly recommend you to anyone.”

Helpful Report

Posted 7 years ago

“An excellent service that is great value for money. Always reliable with equipment well maintained”

Helpful Report

Posted 7 years ago

“Delivery and collection on time, excellent wheelchair.”

Helpful Report

Posted 7 years ago

“Very good service ! Having googled wheelchair hire as I had a short term need for wheelchair hire , I ordered what I needed. Delivery on time and product in excellent condition and what I needed. When requesting collection a simple process and collected on time. Costs very reasonable to your requirements. I have recommended to others.”

Helpful Report

Posted 7 years ago

“Helpful and pleasant people. All made very easy.”

Helpful Report

Posted 7 years ago

“First class service. Delivery, collection and payments made as promised.”

Helpful Report

Posted 7 years ago

“I ruptured my Achilles' tendon and your orthopaedic knee trolley was a godsend. I couldn't have managed without it.”

Helpful Report

Posted 7 years ago

“We have found the service provided by your company has been excellent. We have had a wheelchair delivered to a holiday cottage and to home and on each occasion the service has been efficient and reliable. The wheelchairs were in good condition and easy to use. Thank you for your help and we would recommend you to other wheelchair users.”

Helpful Report

Posted 7 years ago

“Fantastic service from start to finish I couldn't fault anything. I wouldn't hesitate to use this service again. I would recommend wheelfreedom.”

Helpful Report

Posted 7 years ago

“With my closest buddy being diagnosed with cancer and unable to walk far, Wheelfreedom was an excellent company to deal with. I would like to thank you being so efficient. The wheelchair was brilliant and such a novel idea for delivery and collection. You were a saving grace during such a difficult time. I think a lot of companies shiuld tske a leaf out of your book! Thank you again.”

Helpful Report

Posted 7 years ago

“as you can imagine, when ordering a wheelchair, it is at a time of some trauma for the family. It was an enormous relief to find that wheel freedom was just super and efficient. There was a slight fault with my chair but with no fuss and no charges , a new one was delivered the following morning. Thank you for your prompt and friendly replies. The equipment was super clean too.”

Helpful Report

Posted 7 years ago

“generally a very courteous team who know their stuff very disappointing though that there was a lack of will to resolve an important issue. I booked a wheelchair over the phone and drove to the wheel freedom offices to pick it up myself. Despite having detailed conversations with both the lady on the phone at time of booking and with the gentleman who gave us the wheelchair when we went to pick it up, no one told us at any point that we need to pick a box from the office if we choose to have the wheelchair picked up from us by their couriers at the time of returning the wheelchair. Collection and delivery is £15 each way. I was told that and found it easy to pick up the wheelchair but needed it to be collected from our house for return to the depo. I had indicated this possibility very clearly to both members of staff who dealt with us but what they failed to tell me is that if I didn't have one of their boxes for packing the wheelchair in for their courier then the would charge me the cost of delivery ASWELL as pickup!! If they had told me this before then I would have collected the box at the same time as colleting the wheelchair from the depo. The member of staff insisted I had been told and refused to accept the possibility that she may be made a mistake. She also mentioned it wasn't the job of the man who gave me possession of the wheelchair to tell me about the box. Being charged the extra £15 isn't as much an issue as is the lack of customer care and willingness to help, not to accepting that sometimes staff can make a mistake. Even accepting that and offering an honest apology would help.”

Helpful Report

Posted 7 years ago

Dear Ms Khan, Thank you for your feedback and my apologies for the situation you found yourself in. It is true customers should be talked through the collection procedures when picking up chairs from our depot due to our couriers requiring the chairs to be boxed, and the costs sending boxes out incurs. However, if you feel you weren’t given this information this charge should not have been applied. Consequently, I have had the £15 refunded back to your card. We are also looking into our processes in order that this situation doesn’t arise again. Please accept my apologies and please let me know if I can do anything further. Yours sincerely, Giles Donald Managing Director

Posted 7 years ago

“Very good and prompt service staff very helpful and friendly would definitely recommend them.”

Helpful Report

Posted 7 years ago

“I was very impressed by the service, from ordering to collection. The 2 people I spoke to, on the phone were polite and helpful. The wheelchair was delivered snd collected at the time arranged. Thank you very much. Allyson Tottman”

Helpful Report

Posted 7 years ago

“Great next day delivery and pick up when we had done.”

Helpful Report

Posted 7 years ago

Wheelfreedom is rated 4.9 based on 2,407 reviews