Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,409 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

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“The lady in the office was helpful and friendly and the gentleman who delivered the chair for trial was also friendly and helpful and very knowlegeable about the product range.Overall a very good experience-will be using again and recommending to others.”

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Posted 10 years ago

“Overall excellent service”

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Posted 10 years ago

“Fantastic service. Booked online and in advance, payment taken promptly wheelchair was delivered and collected on time. I was shocked at the product as it was in almost brand new condition. Great Instruction manual really easy to unpack and repack. The company keep you well informed with details and confirmation of payment and delivery details also upon receipt of the return of the chair. I would recommend them to anyone. ( and of course a really good price ) thanks very much ian”

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Posted 10 years ago

“Wonderful service, wheelchair good quality and easy to unpack and use. great value for money and have recommended to a few people we meet on holiday.”

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Posted 10 years ago

“Excellent service two years running in helping my mum get the most out of a short holiday. Arrangements easy to make, no fuss, delivery and collection smooth and equipment comfortable to handle and use. Thank you.”

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Posted 10 years ago

“Excellent service, would genuinely recommend this company to anyone. Wheelchair easy to assemble, comfortable and light to push. Arrived on time and easily re packed for uplift. Would definitely use this company again if required.”

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Posted 10 years ago

“Excellent service from my first phone call to collection of wheelchair”

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Posted 10 years ago

“Everyone on the phone was very helpful and the wheelchair was delivered on time and also picked up on the requested day. This is our second period of rental and we would definitely use wheelfreedom again in the future.”

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Posted 10 years ago

“I and my friends use the services of Wheelfreedom every summer starting from about 6 years ago. After our first experience we did not bother looking for another supplier because we were so pleased with the services supplied by the Wheelfreedom team. The wheelchairs are of an excellent standard, they are clean and very servicable. The staff, in our experience, are ALL conciensious, helpfull and friendly. All our requests are responded to very quickly and politely. It is a pleasure to deal with them. Oh...and the prices for their service are very competitive. Finally, the delivery and collection of wheechairs is amazing. They have never let us down nor delivered or collected too early or too late. I cannot speak highly enough of their services. Thank you Wf Team!”

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Posted 10 years ago

“My mother-in-law uses a walker to get around. When we were planning our trip to England, we knew that a walker wouldn't be enough. We thought about renting a wheelchair in Toronto, Canada, but didn't want to deal with it on the plane if we didn't have to. We found Wheelfreedom and it truly was FREEDOM! The best part was that the wheelchair was delivered in London and picked up in Bristol, allowing us to visit more places and still have the wheelchair available to us. I would recommend this company to ANYONE who wants to get out and about and travel with no hassles at all. Even when we needed to change our pick up day, the pick up people were very efficient and even called the apartment where we were staying to confirm their reception hours, address, contact person, etc. The price was affordable and fair. The customer service was excellent. The wheelchair itslelf was clean and in good condition. I recommend Wheelfreedom without hesitation!”

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Posted 10 years ago

“very pleased with service provided by wheel freedom and wheelchair was so light and easy to use.”

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Posted 10 years ago

“Hastle free service, delivered as promised and collected as promised. First class service which I would use again and recommend. Many thanks”

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Posted 10 years ago

“A good service, good product and hassle free”

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Posted 10 years ago

“Excellent service - everything went to plan eg delivery and pick up times! Highly recommend to others”

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Posted 10 years ago

“We hired the wheelchair and power pack for a holiday, firstly it was delivered outside the delivery window which although wasted part of our hol would have been fine but it took 3 phone calls for the service team to eventually contact the courier to find there was a delay. When it arrived both the chair and powerpack had faults, forcing us to find a repair center to fix one issue a broken plug. Again the customer service from Wheelfreedom was very poor. Although they agreed to redeliver a replaceent the response was very poor with no apology and unhelpful comments like "we never have any issues" and "the products are checkd before dispatch". If this is the case it means the service is exceptionally poor, and basically indicated that we were responsible for the faults. We hired a chair from a local firm part way through the holiday at added cost to us, they were far cheaper but more importantly the service was first class.”

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Posted 10 years ago

“Really excellent service”

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Posted 10 years ago

“Really brilliant service, so fast and the person I spoke to was thoughtful and caring as well as being efficient. My husband's comment was he wished he'd not been quite so stubborn and had decided a wheel chair would have been a boost to his freedom weeks before he did. Unfortunately, we only had one little trip out but it gave him confidence knowing that the chair was there. We also thought it was very reasonably priced. The chair was a good one, easy to fold, unfold and manoeuvre. Delivery and pick up were were well organised and information backed up by emails. All very easy and complication free. Thank you!”

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Posted 10 years ago

“Very quick, reliable service with easy to understand instructions re unpacking/repacking. Delivered and collected promptly - would definitely use them again!”

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Posted 10 years ago

“Excellent service. Would definitely use them again.”

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Posted 10 years ago

“Again you came to the rescue Prompt and friendly service Telephone enquiries are a joy with a very easy and as said friendly service Wheelchair in mint condition arrived next morning Will always use your company Thank you”

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Posted 10 years ago

Wheelfreedom is rated 4.9 based on 2,409 reviews