Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,408 Reviews

100 %

of reviewers recommend Wheelfreedom

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Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

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“Service & wheelchair were good. The only complaint I have is that the seat on my wheelchair was not pulled taut so there was a sag in the seat that made my posture even worse & very uncomfortable”

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Posted 10 years ago

“Very prompt service,the wheelchair was waiting for us when we arrived at our destination.And collected with no fuss when we had finished with it,excellent service well done.”

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Posted 10 years ago

“very good company i would use them again it arrived on time and was picked up on its return on time”

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Posted 10 years ago

“The service was good, but the payment method should be weekly. I dont think its fair to pay for more 2 weeks because of more one or two days.”

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Posted 10 years ago

Dear Mr Ferreira, Thank you for your feedback and I’m pleased to hear you had a good experience of our service. We take payments every 2 weeks in order to keep transaction charges down and therefore help us keep our prices as low as possible. However we will refund any unused weeks once a product comes back to us. The exception to this is the first two weeks, we have to have a 2 week minimum charge in order to cover the steam cleaning and servicing of the equipment between hires. I hope this clarifys why we need to take payments every 2 weeks, however please contact me if you would like any further information. Yours sincerely, Giles Donald Director

Posted 10 years ago

“The wheelchair itself was very good quality and relatively easy to use given that we had never used one before. Getting it back into the cardboard box was a bit tricky! Slightly more detailed instructions would have helped. Otherwise an excellent and speedy service. Thank you”

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Posted 10 years ago

“Very impressed with your communication ,e-mails and phone calls,will us you again,wheelchair perfect,many thanks”

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Posted 10 years ago

“I hired a chair for my mum when We went aboard it was so helpful would do it next time”

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Posted 10 years ago

“A wonderfully efficient service which made the last few weeks of my wife's life more comfortable. Thank you”

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Posted 10 years ago

“Prompt efficient service from start to finish. The chair I hired for my mum was just right, the worry of how to get a chair was all taken away by being able to review the product and order on line. I would recommend this company to anyone who needs mobility aids but doesn't want to buy them”

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Posted 10 years ago

“I hired a knee scooter after having an operation on my Achilles. After a quick phone call the scooter was delivered the next day.im must say it may my life much easier, allowing me to get around and even return to work earlier than expected. I was a little disappointed in the condition as it was a little scratched and the knee rest was very worn, however it work fine and did the job. While out and about so many people commented what a great idea it was and that they had never see one before. All in all a good service and worth every penny. Thanks”

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Posted 10 years ago

“Paid for 10.30am delivery did not receive until gone noon. Wheelchair was fine but disappointed in the service”

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Posted 10 years ago

“Excellent. Pleasant and helpful person to deal with on the phone. Delivery and collection service occurred as promised. Wheelchair 'as good as new'.”

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Posted 10 years ago

“The wheelchair was supposed to be delivered before midday. It's 6pm and I'm still waiting. I hope I'm not being charged for using it today.”

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Posted 10 years ago

Dear Ms Spychalska, Thank you for your feedback, and we are sorry that our service let you down on this occasion. Our couriers delivered the wheelchair at 11.21am on the day of delivery, and the concierge accepted delivery of the wheelchair on your behalf. We have since spoken to our couriers to ensure that they attempt to deliver direct to the customer's door first, and only leave the wheelchair with a concierge if specifically instructed to in advance or if there is no-one in. As agreed with one of our customer service team, we have given you an extra day's hire, to ensure that you were not charged for the day that you did not have use of the wheelchair. Once again, I would like to apologise for the inconvenience caused by the delivery mix-up. Yours sincerely, Chris Sedgwick Operations Manager

Posted 10 years ago

“Wheel chair was ideal. Good condition, easy to use and arrived very promptly”

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Posted 10 years ago

“It was very convenient to hire light weight folding wheel chair from WheelFreedom. It offers one of the best rates as well. I'll surely use their service in future. -- Regards, Rajiv Verma”

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Posted 10 years ago

“Hello - I was not sure what I needed and spoke to Carmelita who was extremely helpful and pleasant to deal with. She answered all my questions and made the booking process very easy. I am very happy with the service I received. Thank you.”

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Posted 10 years ago

“I recieved an excellent service from Wheelfreedom. Their customer service representitives are very friendly and helpful and with next day delivery and easy returns, I would certainly reccomend Wheelfreedom to anyone.”

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Posted 10 years ago

“The service has been brilliant from start to finish. I can't believe how easy it was to order, pay, receive and return a product and how cheap it was to hire the wheelchair. Smiles all around. Lynn Allen, a very satisfied customer.”

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Posted 10 years ago

“First class service from a first class company. I would recommend them without hesitation. We took one of the lightweight wheelchairs to Italy and it was a Godsend for my Mother. We're so impressed we're buying one from the company.”

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Posted 10 years ago

“wheelchair freedom wheelchair was ideal for our circumstances while my wife recovered from a broken ankle. The ease of assembly and folding up enabled the chair to fit in the back of our Corsa.”

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Posted 10 years ago

Wheelfreedom is rated 4.9 based on 2,408 reviews