Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,407 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The frame clamp on my Empulse F55 power add on had a fault on it recently so I got in contact with customer services who replied to me very quickly saying that the part had been ordered! James Harris kept me informed throughout about when the part was coming and arranged for it to be repaired today. It's a pleasant change to be kept informed of what is happening and James even let me know when they would be getting back to me next. Really excellent customer service, very much appreciated!”

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Posted 2 years ago

“I wanted to get a 'power add' on for my manual wheelchair and Adam was great in helping me choose the right one for me. There was no pressure and I was able to try out lots of different ones. Took me a while but I finally purchased a Sunrise Medical Empulse F55 which is a great piece of kit! It has made life much easier for me.”

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Posted 2 years ago

“Good range of products. Easy to use web site. Very reasonable prices and very quick delivery. My wheelchair arrived the day after I ordered it - as promised. Return collection was included in the delivery cost. Wheelchair was clean and functioned as if new. Exactly as described. Delivery and collection went absolutely like clock work. Staff very helpful and friendly. 100% recommended!!”

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Posted 2 years ago

“Wheel freedom service and staff was very good. Delivery and collection service was easy.”

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Posted 2 years ago

“Very impressed with the speedy delivery of the wheelchair which served its purpose well. It was also collected very efficiently. Thank you Wheelfreedom.”

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Posted 2 years ago

“Every helpful let us try as many scooters as we wantrd very friendly and polite staff”

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Posted 2 years ago

“Wheelfreedom were excellent help. We were going through a stressful situation, needed a wheelchair at short notice, and didn't know anything about the types of wheelchairs. They were very helpful over the phone, helped decide which one we needed and arranged a next day delivery for a good price. They also have a showroom where you can see the wheelchairs before renting/buying, although I think you need to book in advance if you want an advisor to give you time in the showroom - worth calling and checking in advance.”

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Posted 2 years ago

“Just a few words to sum up our delight in hiring your wheelchair. Amazing service excellent delivery excellent packaging and a very good return service would not hesitate in using the service again and again.”

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Posted 2 years ago

“Excellent prompt service. Wheelchair arrived next day as promised, was in excellent and spotless condition. At the end of the hire period collection was arranged the very next morning. All dealings on the phone were carried out in a friendly and helpful manner. Would recommend 100%.”

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Posted 2 years ago

“Delivery & return of my wheelchair Wes extremely quick & easy.The wheelchair arrived in an immaculate condition & was comfortable.Debbie on phones is polite and informative,I was very happy to have dealt with them.”

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Posted 2 years ago

“Wheelfreedom provide a thoroughly professional service and an extremely comfortable chair delivered quickly and efficiently.”

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Posted 2 years ago

“We needed a wheelchair, urgently, after my wife returned home after surgery for a badly broken ankle. I found Wheelfreedom from a search online. Phoned an order through and the next day the wheelchair was delivered to our home. It was the same for returning it, phoned through and it was collected the very next day. Very simple when I was at a loss for what we could do. We needed a wheelchair with leg support and nothing I found locally could provide one. Also, the open-ended hire arrangement was particularly useful because we didn't know how long we would need the use. The fees were reasonable as well. All in All, I can highly recommend this service.”

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Posted 2 years ago

“Dear Kelly You kindly helped us to choose a wheelchair for my elderly uncle. I am delighted to say that it works well for him and for us. We originally came to see you with a more expensive model in mind but you were able to show us that the Karma wheelchair was really more suitable to my uncle's needs. We really do appreciate your advice and expertise. While many disability aid shops carry a few wheelchairs and rollators, it was most gratifying to find a dealer with a wide range of stock and truly knowledgeable staff. To anyone contemplating the purchase of a wheelchair or rollator I would thoroughly recommend a visit to the Wheelfreedom showroom. With many thanks and kind regards. Diane Taylor”

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Posted 2 years ago

“Excellent service, helpful staff and reasonable price.”

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Posted 2 years ago

“Great service and excellent value for money. Simple to organise and very quick delivery. I have recommended this service to friends and colleagues.”

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Posted 2 years ago

“Brilliant service thank you”

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Posted 2 years ago

“It has not been easy to admit that the time has come if I want any independence and not reliant on someone pushing me around to look at mobility aid alternatives. Jess at wheelfreedom was simple amazing, talked me through all the options after first asking me what my most important needs were. My final decision was 100% based on the expertise of Jess and I feel over the moon with my decision. Renting for two weeks and if totally happy purchasing one.”

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Posted 2 years ago

“My father had a serious stroke in January this year which left him with right sided paralysis, and when he came out of hospital in April we needed to sort out a wheelchair for him, if we'd waited for an NHS one we'd have had at least a 9 month wait, there was no way we could leave Dad bedbound for that long so after perusing the internet I decided to go with Wheelfreedom, this turned out to be a wise choice. I contacted them and received a response almost immediately from a lovely lady called Caroline who talked me through the various options that were most suitable for Dad. She left the options with me so that I could discuss with the family which to choose and we decided to hire the Rea Azalea for a few months to see how Dad got on with it before we committed to buying one. The chap who delivered the wheelchair was extremely knowledgeable and fitted the chair to Dad's measurements. When the physiotherapists from the hospital came to do their routine check on Dad's progress they were impressed at how well fitted the wheelchair was for Dad's requirements. As Dad was doing so well with the wheelchair we decided to purchase the same model, Caroline was once again very helpful with organising this, Dad's new wheelchair was once again fitted to his specific measurements and requirements. I can thoroughly recommend Wheelfreedom, there was continuity of excellent customer service right from the start to the end of the process of hiring/purchasing Dad's wheelchair. At no time did we feel under pressure to hire/purchase, we had time to think and discuss as a family what we wanted to do and Caroline answered any questions/queries we had quickly and efficiently in a very friendly approachable manner.”

Wheelfreedom 5 star review on 24th October 2022

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Posted 2 years ago

“I contacted Wheelfreedom when my husband was in his final stages of terminal cancer. The service was fast and efficient and everyone I spoke to was kind and professional.”

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Posted 2 years ago

“Incredible service and very straightforward to access. Really polite and helpful staff. Got next day delivery, packed well and easy to open and set up. Wheel chair perfect for the injury I had and so much better to handle/lighter than the hospitals. Great value and easy to return. Seamless from start to finish , athanor you.”

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Posted 2 years ago

Wheelfreedom is rated 4.9 based on 2,407 reviews