Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,407 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wheelfreedom is a very professional and helpful company to deal with. I went on holiday and left tne scooter keys at home. Kelly at Wheelfreedom contacted the manufacturer, identified that they had a spare key and agreed with them that they would send the key to me for next day delivery via DPD. Just had notification that it will arrive tomorrow. Thank you very much Kelly and Wheelfreedom. I so appreciate it.”

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Posted 1 year ago

“The service I received from everyone at Wheelfreedom was superb. My request to hire a chair was dealt with quickly and without fuss. The engineer who delivered the chair was so pleasant and professional. Every area of this whole experience was way beyond what I expected. I would not hesitate to recommend them from the first point of contact to the chair being collected. This service is special.”

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Posted 1 year ago

“Friendly honest advice, from the initial phone call to the home visit to going to the showroom to choose the power chair to the delivery first rate no pressure even spoke about the negative to the one I was going to get.”

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Posted 1 year ago

“Excellent service, easy parking, great welcome with coffees, knowledgeable and very kind staff, amazing stock and help to vehicle with products. Great customer service Paul Thank you”

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Posted 1 year ago

“I recently needed to hire a lightweight wheelchair. From the first phone call to the wheelchair chair delivery the service was brilliant. Good telephone call outline all costs, delivery and returns. Called on the Thursday to arrange collection, was picked up next day. Highly recommended”

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Posted 1 year ago

“I found the whole experience brilliant, from the first phone call to hire a fold up wheelchair to delivery which was on time, to extending the hire a couple of times to cancelling the hire and pick up. The personnel were so freindly helpful and efficient.Will definitely hire again if the need arises. Thank you so very much.”

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Posted 1 year ago

“Excellent service and product. No hesitation in recommending this company.”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“One of the reasons forv5 stars, and the main one, is that there is little to tell. At every stage of the hire of the (used Pride Colt) scooter, throughout the 3 years of the contract, the staff at wheelfreedom went out of their way to ensure everything went smoothly, and it did. They were patient when I got the odd missed payment, and prompt when the only fault was a duff charger, which was replaced immediately! I would recommend them to anyone. Allan.”

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Posted 1 year ago

“Happy with the whole process, good communication and well organised delivery and collection of the hire wheelchair. Very helpful on the phone when I had a query”

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Posted 1 year ago

“Excellent customer service.”

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Posted 1 year ago

“Excellent, courteous, friendly, reliable, professional, are some adjectives to describe Wheel Freedom and their team. I can always depend on them for an excellent all round affordable service. Thank you Wheel Freedom”

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Posted 1 year ago

“Prompt delivery and very good service”

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Posted 1 year ago

“I have just returned my wheelchair which proved to be an excellent choice as it was lightweight and compact. I found it comfortable to use. Was very impressed with prompt and easy delivery and collection service.”

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Posted 1 year ago

“A really good service. So kind and easy to deal with, and a fair charging structure.”

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Posted 1 year ago

“Really impressed with this company, its service and the wheelchair I rented. I broke my leg and ankle and was non weight bearing for 6 weeks. Before having the wheelchair I was helpless! Prompt delivery and collection, all very straightforward.”

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Posted 1 year ago

“I was very impressed by all aspects of Wheelfreedom's service. Contact was easy , friendly and efficient. A new wheelchair arrived before midday the day after my order, and payment went through without a hitch. The chair was perfect for my needs. Collection was just as smooth. I can recommend their service very highly.”

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Posted 1 year ago

“Fantastic, prompt service. Phone was answered after a couple of rings ( rare with many companies nowadays) Wheelchair was excellent and delivered and collected on time . Would definitely recommend Wheelfreedom”

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Posted 1 year ago

“My husband and I came in yesterday to look at a powerchair for myself. We'd been searching the internet and decided it was best to look at and sit in one before I made (for us) a significant investment. We called on Tuesday and were advised to call on Wednesday to book, which we did. We arrived a bit early and were greeted by Jess who took us to the chairs and was clearly very knowledgeable about the type of chairs I was looking at. I am a very large lady and was really anxious about finding something that would fit my weight bracket. Jess handled this with so much care and discretion. We were with her for over an hour and she went through so many options but didn't once try to sell me something that I wasn't in need of (like one of the chairs that are more suited to extended use every day). Every question my husband and I had were answered, clearly, professionally, with kindness and patience. We had no intention of actually buying a chair yesterday - we were going to look and then order one online due to the price difference, but Jess made me feel so included, that I mattered and we both felt that she actually cared. It was purely down to her that I did buy the Motion foldaline Trekker (in Silver) even though I'd found it online much, much cheaper (Healthcare pro £2250 + 10% off if you sign up to their emails, and the same offer from Complete Care). Jess was a fantastic ambassador for your company and honestly if I ever need anything disability related I'll be coming direct to yourselves, purely because of the experience yesterday. Buying a wheelchair has been a difficult decision for me as I've always strived to not being in a chair, but she "got it" and worked around the positives etc. She knew about issues with trains, about shoulder discomfort using a scooter and pain using crutches. We don't know if you have a "You're a brilliant employee" award or something, but someone needs to recognise how brilliant Jess is at making buying disabled things not all about the disability. I'd have posted this on your site under reviews, but I couldn't find it anywhere. Thank you for reading, and thank you Jess”

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Posted 1 year ago

“If all supplier gave the same exemplary service we have received from Wheelfreedom the world would benefit greatly. From the initial telephone conversation to the collection of the chair we received polite and efficient service. Thankyou.”

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Posted 1 year ago

Wheelfreedom is rated 4.9 based on 2,407 reviews