Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,407 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

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“Wheelchair was easy to book and reasonably priced. Staff very helpful and friendly. It was delivered and collected from safe place easily and packaged well. Would recommend.”

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Posted 3 years ago

“Very good service, good quality equipment delivered and collected on time”

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Posted 3 years ago

“Absolutely fantastic customer service, massive props to Martin in particular. It took less than an hour to pick the right model and get fitted. The chair is sturdy, comfortable and made from high-quality materials - all for a decent price. Would definitely recommend to anyone!”

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Posted 3 years ago

“Very helpful and efficient service. I found everyone courteous and efficient. The equipment pick up and delivery was very good. It was extremely useful.”

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Posted 3 years ago

“They were very helpful & efficient, right from the first phone call I made. Prompt delivery, on date promised, and collected on date specified. Thoroughly recommended.”

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Posted 3 years ago

“Wheelchairs are in excellent condition, never any problem hiring them, even last minute. The staff of Wheelfreedom are very helpful and friendly. We would have no hesitation in recommending them to anyone wishing to hire a wheelchair.”

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Posted 3 years ago

“From my initial contact with Wheelfreedom to discuss my options and the best wheelchair for me to rent to returning it I can’t fault any members of staff I spoke to, all were professional, engaged and above all friendly. I was even more impressed by Debbie when I got a phone call from her to say they were extremely sorry but the courier hadn’t picked up my wheelchair for delivery that day (these things happen) and she promised to personally ensure it was delivered the following day which it was. She also rang me minutes after it was delivered to ensure I was happy. Great customer service - thank you Debbie. I would totally recommend Wheelfreedom as they do care about their customers and strive to give that excellent service I felt they were totally there for me. 10 out of 10”

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Posted 3 years ago

“Hired a rollator to trial outside my home and on holiday. It was delivered to my door in a box ready to use and gave me a comfortable seat for my frequent rests. The customer service was excellent and I would use them again when needed.”

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Posted 3 years ago

“Absolutely top rate customer service - helpful, informative. The wheelchair was excellent quality and the delivery and pick up service was a god send. A really good experience - thank you”

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Posted 3 years ago

“Wonderful service. E Box was easy to open and repackage. Collection and delivery was easy. Lovely wheelchair to use”

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Posted 3 years ago

“Very good service and excellent basically brand new wheel chair. Delivery and collection all went smoothly albeit the charge us quite expensive. I only needed the chair for a few days but the minimum hire was for two weeks. Should reduce the minimum time to a week. I would recommend them if you want to hire for a longer period but for a few days I would look locally next time. Can’t fault the service though it’s was perfect.”

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Posted 3 years ago

“Very friendly efficient service. Many thanks :)”

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Posted 3 years ago

“I found Wheelfreedom very flexible with there booking and availability. They are one, if not the cheapest wheelchair hire company's I found. Rang them with an issue with one of the foot plates and Debbie arranged for one to be sent out, which I received the following day. Excellent customer focus.”

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Posted 3 years ago

“Really easy to arrange hire, delivery and pick up of wheelchair. Very appreciative of an excellent service.”

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Posted 3 years ago

“Excellent service at every stage . Polite and helpful phone contact. Prompt delivery of the wheelchair. Very reasonable pricing. Efficient collection when the wheelchair no longer needed. I would happily recommend Wheelfreedom. Thank you for a great service. Kathryn”

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Posted 3 years ago

“Very efficient and hassle-free service. Delivered to, and collected from, our door as arranged. Wheelchair very clean and with instruction manual (though it was very straightforward so not really needed). I would definitely recommend this service.”

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Posted 3 years ago

“My husband had an accident where he broke his knee cap and had to keep his leg straight and not put any weight on it. I googled wheel chair hire and found Wheel Freedom. I telephoned in the late afternoon and spoke to a very helpful lady who organised the delivery the very next day for the type of wheel chair I needed. I paid over the phone for 2 weeks hire which was very reasonable indeed. By 9.30 a.m. the next morning this very well packaged box arrived and we were out the door in half an hour down to the beach front! Could not believe the level of service - it was brilliant! Lovely wheel chair - looked brand new to me and was very easy to push and my husband said it was very comfortable too. When we had finished with it I made another telephone call and spoke to another really lovely helpful lady who arranged collection of it and the same guy picked it up as delivered it. He very kindly lifted it for me too. Excellent service from this company - so efficient and helpful and actually did what they said they were going to do which is quite rare these days. We don't live local to Wheel Freedom - we live 110 miles away. I would strongly recommend this company if you are ever in the unfortunate position as we were! Thank you very much to you all at Wheel Freedom :)”

Wheelfreedom 5 star review on 30th June 2021

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Posted 3 years ago

“Brilliant service. Delivered and collected the chair when promised”

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Posted 3 years ago

“I found the service I received from Wheelfreedom efficient, prompt and helpful. On two occasions I needed to hire a wheelchair, and on each occasion the telephone support was excellent, the delivery and collection on time, and the quality of the chair was excellent. I can recommend Wheelfreedom without reservation.”

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Posted 3 years ago

“I discussed my son's wheelchair requirements with a highly professional lady from Wheel freedom. The wheelchair was delivered without fuss the next day and was collected a week or so later in the same manner. First rate service.”

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Posted 3 years ago

Wheelfreedom is rated 4.9 based on 2,407 reviews