Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,408 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

Write Your review

Tell us how Wheelfreedom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 13 year old son had a triple fracture in his ankle and was completely non weight bearing for 6 weeks. We were due to to fly to Lanzarote 3 weeks after he had done it and we needed him to be able to enjoy his holiday. I contacted Wheelfreedom and they advised me on a lightweight wheelchair with a leg raiser , they arranged a date for delivery with me and it arrived very efficiently and boxed . Having the wheelchair was a godsend in order for my son to get the best out of his holiday. I would certainly recommend anyone to use this company . Excellent service , affordable and very professional polite staff . Thank you for giving my son some freedom at a time when he had limited mobility.”

Helpful Report

Posted 9 years ago

“Very efficient service...simple, straightforward and speedy delivery and pick up”

Helpful Report

Posted 9 years ago

“Excellent service, both delivery & collection. Chair in perfect condition. No reservations and about using them again or recommending to others.”

Helpful Report

Posted 9 years ago

“This service was great! Quick delivery next day as promised & you can keep the wheelchair until you don't need it anymore then arrange collection next day absolutely perfect! Really pleased with our experience with this company & would definitely recommend them to anyone.”

Helpful Report

Posted 9 years ago

“Fast efficient service. Well done”

Helpful Report

Posted 9 years ago

“The wheelchair was very light easy to manage and a great company to deal with. I would definitely recommend”

Helpful Report

Posted 9 years ago

“The chair and service were great. My only comment is that the man who came out to deliver the chair spoke very fast and very softly, despite repeated requests to speak more slowly and loudly as Dad is very deaf. As a result, Dad did not understand how to use some of the functions of the chair, and this led to him deciding not to buy it. In turn this means we can still only take him away to places that have height adjustable beds as his current chair doesn't have a lift function to aid transfers.”

Helpful Report

Posted 9 years ago

Dear Ms Anderson, Thank you for your positive feedback on the wheelchair and our service. We are sorry about the problems your father had understanding our technician, and we have spoken to him regarding this, as well as making changes to our training to ensure that our technicians are better prepared for dealing with customers with hearing difficulties. Please don’t hesitate to contact us if you have any further feedback on our service. Chris Sedgwick Operations Manager

Posted 9 years ago

“I hired an electric wheelchair for two weeks from Wheelfreedom and found them to be absolutely fantastic to deal with. The chair worked impeccably and was in very good condition, the staff member who delivered it to the hotel went to a great deal of trouble to set it up to suit me. The only drawback I found was that you could only hire for weekly periods, which left me with a whole day left in London without the use of only my manual chair. Other than that it all went fantastically well- highly recommended!”

Helpful Report

Posted 9 years ago

“Good chair, excellent service.”

Helpful Report

Posted 9 years ago

“First class service and very helpful staff, delivered and collected almost immediatley would recommend to anybody who needed a wheelchair in an emergency thanks”

Helpful Report

Posted 9 years ago

“Very please with the service we received”

Helpful Report

Posted 9 years ago

“WHAT A FANTASTIC MACHINE IT WAS...... VERY GOOD TO HANDLE AND RIDE ON ALL TYPES OF SURFACES..... EVEN COBBLESTONES !!!! SO EXCEPTIONALLY COMPACT I USED IT FROM THE CAR (ORDINARY SALOON TYPE) BOOT, ON TRAINS AND EVEN ON A RIVER CRUISE. I AM SURE THAT THERE WOULD HAVE BEEN NO PROBLEMS IF I HAD TO FLY AS IT WAS SO COMPACT AND QUICKLY AND WITHOUT EFFORT OPENED AND FOLDED BACK DOWN...... AS EASY TO PUSH AS A MEDIUM SIZED SUITCASE. TRY ONE AND SEE FOR YOURSELF..... THE CUSTOMER FRIENDLY PEOPLE MADE USING A HIRE ONE EVEN MORE OF A GREAT EXPERIENCE.... WELL DONE !!!!!”

Helpful Report

Posted 9 years ago

“Absolutely superb piece of equipment I had an ankle injury and was in a cast for six weeks it made my mobility so much easier that using crutches”

Helpful Report

Posted 9 years ago

“Very quick and efficient service. And those knee scooters are a MUST for people with foot or ankle injuries!”

Helpful Report

Posted 9 years ago

“I needed a wheelchair for my daughter as we were waiting for her nhs one. We were going on holiday and needed a wheelchair. I went online and found your company. The service we got was excellent. They delivered the chair the next day, as they said they would and picked it up when they said. The lady I spoke to on the phone was very good and her customer service skills were excellent. I would recommend your company to anyone and I would just like to say thank you and well done on having brilliant staff who deliver an excellent service.”

Helpful Report

Posted 9 years ago

“I .very impressed with the service ! weve never used this type of thing before but will be using your service in the future if the need arises. It was so easy thanks”

Helpful Report

Posted 9 years ago

“Hi I booked with Wheel Freedom from oversea, lovely customer service, the pick up and drop off service was excellent, no problems whatsoever. I would not hesitate to use Wheel Freedom again thank you regards Karen”

Helpful Report

Posted 9 years ago

“The wheelchair was delivered to our accommodation and was waiting for us on our arrival. The wheelchair itself was very clean and well kept and the instructions clear and concise. The friendly driver came to collect from our accommodation on the appointed day. Hiring couldn't have been easier and I would definitely recommend the service.”

Helpful Report

Posted 9 years ago

“The wheelchairs that we hired were really very good quality. They were well maintained and lightweight. They were easy to move around. Delivery and collection were reliable and well organised. However even though I thought the weekly cost was very reasonable the price shot up because of the extra costs like delivery.”

Helpful Report

Posted 9 years ago

“We rented a wheelchair from Wheelfreedom just for a couple of weeks. The rental was very reasonable. The chair arrived when they said it would and it was in a very good and clean condition (like new in fact). It was very easy to unpack and to put together. It was light yet strong enough and fitted perfectly in the boot of our car. My partner and I found the wheelchair so convenient for the short time it was needed and we would not hesitate to rent one again from Wheelfreedom should the need arise.”

Helpful Report

Posted 9 years ago

Wheelfreedom is rated 4.9 based on 2,408 reviews