Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,409 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

Write Your review

Tell us how Wheelfreedom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the whole I am pleased with the service provided by Wheelfreedom and willuseyou again. Thank you.”

Helpful Report

Posted 10 years ago

“excellent service just when i needed it.next day delivery and pick up. WELL PLEASED.”

Helpful Report

Posted 10 years ago

“Excellent customer service from the first call to the team right through to delivery and collection. The equipment was first rate and easy to use.”

Helpful Report

Posted 10 years ago

“I was left in a situation where I couldn't get through to the British Red Cross which was my first choice for my first time using a wheel chair, so, I found Wheelfreedom on line and decided to give them a call. I was pleasantly surprised by the friendly and efficient staff and their delivery service was also excellent. However, that's where our experience began to falter. I didn't take the chair out of it's excellent packaging until a couple of days later when I new my care visitor would be here as I new she had experience with wheel chairs, so the first thing we did was to put the stabilizers in place and neither one would go in to it's respective pipe with having to use a hammer? Inside each tube there was a 'lip' which the stabilizer would not easily pass over and required significant force, the up shot of this was that it was almost impossible to get them back out which was needed if you wanted to easily re box the chair. Next, I then noticed that the left tyre was not seated into it's rim, so I immediately called Wheelfreedom who to be fair did get a replacement dispatched and delivered for the following day and I also took that opportunity to inform them re the situation with the stabilizers, I was advised to send the original wheel back in with the chair in the box the chair came in when I no longer required the chair. A quick call to ask how to change the wheel and it was explained how simple it was as it was a push button in the centre of the wheel. However, it took a little while to discover that the same button had to be pressed to remove the axle from the wheel. So job done and we were ready to go, that is until I sat on the chair and we then discovered that the additional seat pad didn't have the opposite Velcro to that on the chair seat, which meant the seat pad would slide about, which isn't a comfortable experience. When it became obvious the ramps at home were not going to be installed within the 2 weeks I'd initially booked the chair for I decided to return the chair, again a simple booking process but when it came to getting the chair with the stabilizers still attached and the extra wheel into and then close the box securely; we found we could only use one of the straps. So my rating overall is the the route to getting the chair delivered is a pretty good experience, as is should you require additional items. However, the checking of the chair and it's associated parts prior to being dispatched is at best poor! For me at the moment and as I cannot leave my home these issues we resolved fairly quickly without causing me any distress but if I didn't have help and I include the hammer in that that these delays may have caused someone else distress.”

Helpful Report

Posted 10 years ago

“The whole service from order to delivery to collection was spot on, chair was exactly as described and was perfect for what we needed at a reasonable price too. will definitely use again when we are in need of a chair. Thanks”

Helpful Report

Posted 10 years ago

“Prompt delivery and hassle free collection at the end of the contract. The wheel chair provided was in excellent condition and entirely suitable for our short-term needs. Would highly recommend Wheelfreedom and won't hesitate to use them again.”

Helpful Report

Posted 10 years ago

“Ideal for what we needed, easy to put up , Light to push yet sturdy enough . Very efficient delivery and pick up service too”

Helpful Report

Posted 10 years ago

“Nice easy to use wheelchair, just a pity you cannot hire it for a few days,had to pay the same price if I had had it for 2 weeks. I spoke to someone in Blackpool who was able to hire on a daily basis, so if money is tight you could lose out”

Helpful Report

Posted 10 years ago

“Very slick reliable service with well serviced equipment as advertised. Will definitely use again.”

Helpful Report

Posted 10 years ago

“Thank you for your help, very professional, the wheelchair was waiting for us at the hotel and is much easier than taking one with you.”

Helpful Report

Posted 10 years ago

“Excellent service with helpful emails giving advice. The wheelchair seemed brand new & was well packed, delivered & picked up efficiently on the dates arranged. I shall always use this firm with no hesitation. Thank you so much.”

Helpful Report

Posted 10 years ago

“Brilliant service, good call centre staff and very happy to help. Only one point negative. I had to wait between 9 and 5 for it to be collected and this could have been far better if i had a particular time slot”

Helpful Report

Posted 10 years ago

“Fantastic piece of equipment. Couldn't hav got thru 6 weeks with a broken foot without it. Even the fracture clinic were impressed.”

Helpful Report

Posted 10 years ago

“Quick, efficient, telephone service, delivery and collection came when advised, wheelchair beautifully packed, easy to unpack and repack, chair excellent for our disabled guest. I can not praise the service more highly. Excellent !”

Helpful Report

Posted 10 years ago

“Everything went well, except pick up charge. Needed wheelchair in an emergency and could not wait for next day delivery. Picked it up myself, saved on delivery £12.50. When asked to pick up was told it would cost GBP 22.50 just for pick up, while delivery + pick up would have cost GBP 25. Apart from that all went well, oh, they charged me an extra week, but was told they would refund me, still waiting.”

Helpful Report

Posted 10 years ago

“Very quick delivery staff were very helpful. Unable to use the chair due to the left leg extension . The pad is hard plastic which was so uncomfortable there are newer versions out there which are padded returned chair unused within 1st week which is a pain when you pay by the fortnight Collection was very quick.”

Helpful Report

Posted 10 years ago

“Marvellous service, in fact, outstanding. Helpful, knowledgable staff. Prompt delivery and collection. Excellent wheelchair. Highly recommended.”

Helpful Report

Posted 10 years ago

“Delivery and pick up was efficient and on time. The wheelchair was of good quality and 'drove' well. Only disappointment was that there was no cushion available for the size of chair we hired, made for a bit of an uncomfortable ride for my passenger. Other than that the service itself is highly recommended.”

Helpful Report

Posted 10 years ago

“We have used Wheelfreedom now on a number of occasions, to provide a lightweight wheelchair for an elderly family member while on holiday for a week or two. Wheelfreedom have always provided an excellent service, all the way from online ordering, through very prompt and sensible responses to emails, to timely delivery and collection of the chair. We have stayed at some rather obscure country locations in the UK but this has not prevented Wheelfreedom from delivering when they said they would. It's a real pleasure to do business with them.”

Helpful Report

Posted 10 years ago

“I hired a knee scooter after sustaining a double ankle fracture. It was absolutely brilliant and enabled me to have a measure of freedom around my house. I would definitely recommend it !!”

Helpful Report

Posted 10 years ago

Wheelfreedom is rated 4.9 based on 2,409 reviews