Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,407 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

Write Your review

Tell us how Wheelfreedom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We've used Wheelfreedom twice, when family members have broken an ankle or leg and suddenly have reduced mobility, and on each occasion they've been a Godsend. There's a good range of products to tailor to your need, advice on the phone to help you choose, and the item you need turns up the very next day. (Plus, when you've finished with it, it's collected the next day as well.) I don't recommend fracturing anything, but if it happens to you Wheelfreedom will really help get you through the resulting hassle.”

Helpful Report

Posted 2 years ago

“80 yrs old. Hired wheelchair from Wheelfreedom for two weeks holiday in June. Excellent service. Arrived next day in special box which made it easy to access chair for immediate use. Easy to return using the special box and was collected next day. Excellent courier service. Would certainly recommend. Thank you”

Helpful Report

Posted 2 years ago

“80 yrs old. Hired a wheelchair from Wheelfreedom for 2 weeks holiday in June. Excellent service from start to finish. Wheelchair as new and came in a special box giving easy access to chair for immediate use. Returning was really easy with the special box. Delivery and Collection, both next day. 1st Class. Would certainly recommend. Thank you for excellent service.”

Helpful Report

Posted 2 years ago

“Quick and easy to obtain good delivery and collection service. Polite and helpful staff could not fault this service. Would highly recommend”

Helpful Report

Posted 2 years ago

“Professional and efficient service, delivered on time and always happy to help”

Helpful Report

Posted 2 years ago

“A very trouble fee process from start to finish.”

Helpful Report

Posted 2 years ago

“All three members of the team who I spoke with over the course of my rental term were excellent. Each was friendly, helpful and took their time to help me. Having broken my leg, it was very nice to be given such good service with care and compassion. There was a problem with delivery, whereby my address had been noted incorrectly on the courier’s documents which meant that I didn’t receive the chair on the day arranged. Usually this would have been frustrating, however the team at Wheelfreedom were so quick and efficient to resolve the problem and arrange delivery for the next day. It’s rare these days to receive such service, and I thank the team for making my life easier at a challenging time.”

Helpful Report

Posted 2 years ago

“The wheelchair we hired was clean and exactly as described. It folded easily and was lightweight enough for my daughter to put into the boot of her car on her own. Delivery was at the specified time and collection was easy to arrange.”

Helpful Report

Posted 2 years ago

“I was post op foot surgery and was struggling with the non weight bearing requirement of recovery and knew I needed help. From finding you on Google, to researching your products and importantly your reviews; it was an absolute pleasure dealing with Wheelfreedom. Contacting you was easy, your website is top notch with a wide range of products to chose from - being a big lass ;) I was relieved to see the option for a bigger chariot was easily available. The lady me and my partner spoke to to arrange the hiring (forgotten her name sorry) was so helpful, so caring, so professional and explained the process clearly. At a time we were in a bit of a panic - she put us at ease with her help and friendly approach. The delivery was seamless, the chair comes in a very cool reuse box and wheels straight out. It was a god send and allowed me freedom and peace of mind; and that’s worth every penny spent. Once recovered enough not to need it, one quick phone call, I said “it’s a miracle I can walk lol” and the response from the lady on the phone was amazing - she was genuinely delighted I was doing well - that personally touch and true empathy means a lot when tough things happen. Again it was a seamless service to cancel contract and arrange pick up of the chair - picked up by a courier the very next day as promised. I cannot recommend this company enough, not just for the practicalities of needing mobility aids, but for the professional, knowledgeable, friendly & genuinely caring staff that help and guide you through the service they provide so easily and stress free! Thank you! :) xx”

Helpful Report

Posted 2 years ago

“Very helpful,curtious and efficient”

Helpful Report

Posted 2 years ago

“Such an easy and efficient service. Ordered on a Friday following an accident and it was with us Saturday morning. Great service and the return process was so easy too. Highly recommend if you find yourself in a position to need one!”

Helpful Report

Posted 2 years ago

“Customer service was amazing and incredibly polite and helpful.”

Helpful Report

Posted 2 years ago

“I needed ti hire a Rollator while waiting for a new one to be delivered. Wheelfreedom were as good as their word. I was able to arrange hire easily and the Rollator was delivered the next day. It was well packed and clean as new.The return collection was as smooth and all arranged by Wheefreedom.”

Helpful Report

Posted 2 years ago

“There’s a good variety of wheelchairs to be found at Wheelfreedom. I’ve only been in a chair for 18 months and, before my purchase, was using one I’d been given. I went to Wheelfreedom unaware of the various brands and seemingly countless configurations. Martin quickly brought me up to speed. He couldn’t have been more helpful. He gave very informed and impartial advice. No sales pressure. No rushing. Just straight up helpfulness and thoroughness. Follow up service has been great too.”

Helpful Report

Posted 2 years ago

“easy to book items to hire, which arrive and are subsequently collected at the exact day and time specified. Chair was in impeccable condition”

Helpful Report

Posted 2 years ago

“After a short notice operation my son was unable to walk due to pins and stitches in his foot. I contacted Wheelfreedom and with very little fuss I had organised a wheelchair to fit my sons size and his needs. Quick delivery no fuss collection very happy thank you”

Helpful Report

Posted 2 years ago

“Efficient service when ordering the wheelchair, and prompt delivery. Wheelchair in good condition when received and easy to pack for return.”

Helpful Report

Posted 2 years ago

“Extremely helpful friendly staff Martin made my mum so at ease with her first time on a power chair, thank you Martin. Mum bought a sofa and a bed which were delivered and assembled for her new flat and she is delighted with both of them. A massive thank you to all the Chessington staff you are all fantastic.”

Helpful Report

Posted 2 years ago

“Excellent company. Good service. Wheelchair good quality and easy to use.”

Helpful Report

Posted 2 years ago

“Wheelfreedom provided a temporary wheelchair for my mother. It was just right - easy to fold and lightweight so although I’m not very strong I easily managed to put in back of my car; mum said it was comfortable and it felt very smooth pushing it along. The person I spoke to at Wheelfreedom was very helpful and the whole service was efficient including delivery and collection. Thank you very much.”

Helpful Report

Posted 2 years ago

Wheelfreedom is rated 4.9 based on 2,407 reviews