Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,407 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

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Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My thanks for such a simple to use facility, served by most helpful and courteous staff to provide a quality piece of equipment for our needs. Great”

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Posted 6 years ago

“Easy to order and easy to return.”

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Posted 6 years ago

“Excellent customer service! A wheelchair was arranged for me straight away, without hassle and at a reasonable price. Most personable staff. Would highly recommend.”

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Posted 6 years ago

“Brilliant service from both Debbie and Sue. Thank you for all your help!”

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Posted 6 years ago

“My initial phone call to get a wheelchair the next day was made late afternoon and very close to the carriers deadline. Debbie who dealt with my order went down to the despach area and held back the carrier to ensure the wheelchair was despached that afternoon. This was greatly appreciated and ensured that my grandson was able to get out of hospital the next day. Thank you Debbie. Michael Smith”

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Posted 6 years ago

“The service was fantastic. The wheelchair was delivered the very next day, easy to put together and of a good quality. Pick up was equally as efficient and the wheelchair made such a difference to me for those first few weeks of recovery.”

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Posted 6 years ago

“Excellent delivery service, friendly and helpful staff, great quality, easy to manoeuvre wheelchair and the cheapest of 3 quotes I got for wheelchair hire (even with delivery and collection charges!) We’ve had a brilliant experience with this company and highly recommend them.”

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Posted 6 years ago

“Let's start with the fact you didn't even bother to spell my name right! I am deeply offended. It's NIKOLETTA not Nicola!! The other matter is that you charged me £30 for 2 days! Shame on you! Next time I find myself in a situation where I could do with your services, trust me your company 's name will be the first one I will think of. Not because I was so satisfied, but to make sure I do NOT contact you! Regards NIKOLETTA Kovacs”

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Posted 6 years ago

Dear Nikoletta, Please accept my sincere apologies for the mistake made in recording your name – this was an unfortunate case of human error, and we will be taking steps to ensure that we record names with 100% accuracy in the future. Our hire is done on a weekly basis, and as the wheelchair was retained for an additional four days beyond the expiry of the initial fortnight, we did have to charge for this third week of hire. As a gesture of goodwill, I have refunded half of this amount, £15 onto your card – this should be reflected in your account within the next week. If there is anything further we can assist you with, please don’t hesitate to contact us. Chris Sedgwick General Manager

Posted 6 years ago

“Fantastic quick service.”

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Posted 6 years ago

“Your staff are friendly and helpful on the phone. The delivery and collection was fine and the type of wheelchair was very convenient for my 90 year old Mother-In-Law to use. We will rent again when we are taking her somewher for a few days.”

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Posted 6 years ago

“Fast, efficient service. Wheelchair came in a very hygienic way, well packed. I am a tall man so would appreciate a wheelchair with higher handlebars to push. Nevertheless, I would use this service again and would recommend it.”

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Posted 6 years ago

“They are really helpful and polite!”

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Posted 6 years ago

“Very quick delivery and easy to deal with”

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Posted 6 years ago

“The knee scooter I hired from Wheel Freedom made my post-surgical period a pleasant one. I cannot imagine what a hellish experience it would have been without that amazing piece of equipment.”

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Posted 6 years ago

“Very impressed with the service from the moment I made the initial phonecall to enquire about hiring the chair. The gentleman I spoke to on the phone was very helpful. As I needed the chair while I was on a family holiday the chair was waiting for me when I got to the cottage even though I'd only phoned the day before. Also on collection there was no problem with it being pick up from a slightly different address from where it was delivered. Wheel freedom kept me updated with emails concerning order, delivery and collection. There was no effort on my part just had to unload chair from the box it came in then place it back into same box ready for collection. Also cannot believe how little it cost to hire the chair for the week. Without it i would not have able to venture out with my family and enjoy the holiday. I will definitely use the service again and highly recommend them to anyone”

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Posted 6 years ago

“Quick and easy service enabling my son to be mobile whilst recovering from a traffic incident which left him unable to walk.”

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Posted 6 years ago

“Superb service! Great scooter! Made our life much easier for a 85 years old be able to enjoy London! Worth every penny spent! Tks a lot”

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Posted 6 years ago

“My husband happy. Chair was easy to fold and handle.”

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Posted 6 years ago

“Customer service on the phone always helpful and able to answer questions. Nothing is ever too much trouble. The gentleman who has delivered the scooters is always professional & thorough. He has always ensured both myself & my carers are confident with the scooter before leaving & reassured us he is only a phone call away if there are any problems.”

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Posted 6 years ago

“I have used wheelfreedom for the last two years and have been happy with their quick and friendly service.”

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Posted 6 years ago

Wheelfreedom is rated 4.9 based on 2,407 reviews