Wheelfreedom Reviews

Name: Wheelfreedom
Address: Unit 61 Barwell Business Park, Leatherhead Road, Chessington
Rating: 4.91

4.9 Rating 2,407 Reviews

100 %

of reviewers recommend Wheelfreedom

Visit Website

Phone:

0800 0258005

Email:

info@wheelfreedom.com

Location:

Unit 61 Barwell Business Park, Leatherhead Road
Chessington
KT9 2NY

Write Your review

Tell us how Wheelfreedom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wheelfreedom 5 star review on 9th November 2024

Dean Doyle-Burnett

Wheelfreedom 5 star review on 8th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought wheelchair back in 2021 payed around 5 k had no end of trouble which was sorted but now face having to purchase a nother chair as this one as fell apart the after sales at wheelfreedom is poor find any excuses to get out of supplying replacement promised the earth when purchasing but after they have your money they don’t want to know”

Helpful Report

Posted 1 year ago

Good afternoon Mr Arrow, I'm sorry to hear you are not satisfied with the product you purchased from us, and the after-sales care you have received. The product in question has generally had very good feedback from our customers regarding its reliability and build quality. Regarding after-sales care/maintenance, we visited you in August and September 2022 to complete some repairs. However, we have not had any contact from you since. Please let me know if you want me to arrange an appointment with one of our engineers to address any problems you currently have. Kind regards, James Harris Customer Services Manager

Posted 1 year ago

“Really impressed with this company, its service and the wheelchair I rented. I broke my leg and ankle and was non weight bearing for 6 weeks. Before having the wheelchair I was helpless! Prompt delivery and collection, all very straightforward.”

Helpful Report

Posted 1 year ago

“I was very impressed by all aspects of Wheelfreedom's service. Contact was easy , friendly and efficient. A new wheelchair arrived before midday the day after my order, and payment went through without a hitch. The chair was perfect for my needs. Collection was just as smooth. I can recommend their service very highly.”

Helpful Report

Posted 1 year ago

“Fantastic, prompt service. Phone was answered after a couple of rings ( rare with many companies nowadays) Wheelchair was excellent and delivered and collected on time . Would definitely recommend Wheelfreedom”

Helpful Report

Posted 1 year ago

“My husband and I came in yesterday to look at a powerchair for myself. We'd been searching the internet and decided it was best to look at and sit in one before I made (for us) a significant investment. We called on Tuesday and were advised to call on Wednesday to book, which we did. We arrived a bit early and were greeted by Jess who took us to the chairs and was clearly very knowledgeable about the type of chairs I was looking at. I am a very large lady and was really anxious about finding something that would fit my weight bracket. Jess handled this with so much care and discretion. We were with her for over an hour and she went through so many options but didn't once try to sell me something that I wasn't in need of (like one of the chairs that are more suited to extended use every day). Every question my husband and I had were answered, clearly, professionally, with kindness and patience. We had no intention of actually buying a chair yesterday - we were going to look and then order one online due to the price difference, but Jess made me feel so included, that I mattered and we both felt that she actually cared. It was purely down to her that I did buy the Motion foldaline Trekker (in Silver) even though I'd found it online much, much cheaper (Healthcare pro £2250 + 10% off if you sign up to their emails, and the same offer from Complete Care). Jess was a fantastic ambassador for your company and honestly if I ever need anything disability related I'll be coming direct to yourselves, purely because of the experience yesterday. Buying a wheelchair has been a difficult decision for me as I've always strived to not being in a chair, but she "got it" and worked around the positives etc. She knew about issues with trains, about shoulder discomfort using a scooter and pain using crutches. We don't know if you have a "You're a brilliant employee" award or something, but someone needs to recognise how brilliant Jess is at making buying disabled things not all about the disability. I'd have posted this on your site under reviews, but I couldn't find it anywhere. Thank you for reading, and thank you Jess”

Helpful Report

Posted 1 year ago

“If all supplier gave the same exemplary service we have received from Wheelfreedom the world would benefit greatly. From the initial telephone conversation to the collection of the chair we received polite and efficient service. Thankyou.”

Helpful Report

Posted 1 year ago

“At a very stressful time I contacted Wheelfreedom to hire a wheelchair. I can honestly say every step of the way was clear, straightforward, and they did what they said they would. Absolutely no issues. Returning was just as easy. I highly recommend.”

Helpful Report

Posted 1 year ago

“I was very greatful they were there to deliver my wheelchair next day during COVID-19 it was very easy to return thankyou wheelfreedom”

Helpful Report

Posted 1 year ago

“I was very greatful they were there to deliver my wheelchair next day during COVID-19 it was very easy to return thankyou wheelfreedom”

Helpful Report

Posted 1 year ago

“Excellent service, friendly and efficient staff, would definitely recommend”

Helpful Report

Posted 1 year ago

“Just had a Karen (Chris) cause me alarm and distress in this store wouldn’t leave me alone when asked also asked him to stop stalking me around the showroom his intent was to cause me alarm and distress I have filmed it all and passed onto the police his actions and the way he talks to me when I swear to express myself telling me I can’t swear when I’m AUSTIC and we swear to try and make me feel small and to intently discriminate against me because of a disability is utterly disgusting. This lad needs to be fired.”

Helpful Report

Posted 1 year ago

“Quick, efficient. helpful on the phone, delivered and collected quickly. Second time we have used them would highly recommend.”

Helpful Report

Posted 1 year ago

“Quick easy helpful. You never think it will be you that needs a chair, but it was and Wheelfreedom was an excellent company to deal with. Very helpful whe you did not really know what you wanted, but the process was very easily handled by your competent lady on the phone, I cannot thank her and your company enough. Susan Macey”

Helpful Report

Posted 1 year ago

“We ordered a child size 2 wheelchair from Wheelfreedom and it was delivered the next day and collected quickly following the end of use. It was in a cardboard box with full instructions and tools. Very clean and looked well looked after. My son found the chair very comfortable and easy to get in and out of.”

Helpful Report

Posted 1 year ago

“I rented a wheelchair from Wheelfreedom and found the staff I spoke to on the phone really helpful and very friendly. The Breezy chair was quite basic but did the job. It was comfortable and easy to collapse for car travel. Delivery and collection were both very easy to organise and I really appreciated that I was able to get the chair so quickly.”

Helpful Report

Posted 1 year ago

“Excellent service very helpful staff and the wheelchair arrived the next day. I was very impressed, all round excellence.”

Helpful Report

Posted 1 year ago

“This is such a great service. Very easy to book over the phone with friendly and helpful customer service staff. The chair arrived exactly when expected and was clean and in good condition. The cost of delivery and collection is quite high but I was happy to pay this for the convenience and quality of the service for short term hire.”

Helpful Report

Posted 1 year ago

“Brilliant service in our hour of need, next day delivery, next day collection. A very efficient and easy to use service. The Wheelchair was immaculate and they even cleaned it for us on the return. Highly recommend and would use again.”

Helpful Report

Posted 1 year ago

“Great wheelchair, easy to order and delivery collection with no effort. Lightweight enough for lifting in and put of car. Was perfect for my husband who had ankle operation which allowed him to girls around, he also loved he could get himself around without having to be pushed. Highly recommended 👌”

Helpful Report

Posted 1 year ago

“Brilliant company. Ordered and delivered the next day. Had a small problem with the original wheelchair, came picked it up, and dropped off a new one with no hassle. The wheelchair was great and had special leg adaptions so that I could elevate my legs to stop them from swelling. Folded up and went in the boot of the car. As a smaller lady, it was a bit heavy for me to wheel on my own outside on the uneven pavements, but on flat indoor surfaces, for example, when shopping, it was great and rolled well. Customer services are always responsive, cheerful and helpful in any way possible. Would highly recommend the company.”

Helpful Report

Posted 2 years ago

Wheelfreedom is rated 4.9 based on 2,407 reviews