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Wharton Goldsmith Reviews

4.9 Rating 435 Reviews
99 %
of reviewers recommend Wharton Goldsmith
4.9
Based on 435 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Wharton Goldsmith Reviews
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Phone:

01727849524

Location:

1-2 George Street,
St Albans
Hertfordshire
AL3 4ER

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Wharton Goldsmith 5 star review on 10th February 2020
Eliana Dacome Amorim
Wharton Goldsmith 5 star review on 5th December 2019
Kay
Wharton Goldsmith 5 star review on 3rd May 2019
Mrs Debbs Lancelott
Wharton Goldsmith 5 star review on 1st May 2019
Mrs K Crick
Wharton Goldsmith 5 star review on 1st May 2019
Mrs A Dixon
Wharton Goldsmith 5 star review on 1st May 2019
Miss Sophie Holdham
Anonymous
Anonymous  // 01/01/2019
I inherited a stone from my late father. I had in mind that I wanted to make a ring with it. After visiting a few jewellers (with abysmal and hostile customer service) I felt I was getting nowhere. I spoke with my partner about what I would like to have done with the stone, but could not find the right place to take it to. Without hesitation my partner mentioned that he knew a place that we should visit.  For many years I had walked passed Wharton, but for one reason or another I never went in. However I had often stopped to appreciate the beautiful collections in the window. We visited the shop and met Sam & Chris, they were very approachable and well-informed. We explained what I would like to have it done. I asked all the questions I had in my mind, Sam responded to them all giving clear ideas and thoughts. I had some unwanted gold and asked Sam if he could value it, which he did and offered a fair price. The entire experience was great. Within days, I got an email with the CAD designs of how the ring could look.  At first I could not believe my eyes, it was like Sam had managed to get the picture I have had it in my mind and put it down on paper. In the same conversation Sam mentioned the possible risks I could have with the ring as the stone was very delicate and he felt he needed to make me aware of this.  I asked Sam what else I could have if the ring was not an option and he mentioned a pendant. With that said, it was only right to give Sam the free will to design a pendant using the stone and I was right in doing it so. Within a few days I received an email with the CAD drawing of the pendant and the attached chain. The design was beautiful. It had details I would never have thought of.   It was hard to decide as both CAD designs were striking. However I commissioned the necklace. A few weeks later, we went to collect it.  When I saw it I was lost for words. It was a gorgeous creation. So faultless. Way better than I imagined it would be. Furthermore it was a piece of fine art. I was over the moon that a few tears were shed. Me, my mum and my brothers are confident that my father would have approved of the necklace.  Myself and my partner were blissfully happy with the quality of the work, the craftsmanship is outstanding.  We can only applaud the service in this jeweller. They provided a creation beyond my expectations Furthermore we have decided that any future designs will unquestionably come from Wharton.  
Wharton Goldsmith 5 star review on 4th February 2020
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Posted 4 years ago
Many thanks Eliana, i'm so pleased your happy with your new pendant, enjoy wearing it. Look forward to seeing you again soon. Kind Regards Sam
Posted 4 years ago
Many thanks Eliana, i'm so pleased your happy with your new pendant, enjoy wearing it. Look forward to seeing you again soon. Kind Regards Sam
Posted 4 years ago
Enjoyed browsing through Wharton Goldsmith website and ordered designer jewellery which was on offer. Had to collect from delivery office as I was at work and not able to sign for it as it was special delivery.
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Posted 4 years ago
Thank you for choosing Wharton Goldsmith and taking the time to share your experience.
Posted 4 years ago
Excellent service quickest delivery ever and the goods were beautiful.
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Posted 4 years ago
Thank you so much for taking the time to review your experience. We are delighted you are pleased with your choices.
Posted 4 years ago
I was recommended to Wharton Goldsmith by my daughter and I have not been disappointed. They redesigned my engagement ring which I was unable to wear after 50 years! I could never have imagined it would have turned out as well as it has. So similar and yet so different. I can now wear it with pleasure after a gap of a number of years. Nothing was too much trouble for Sam to ensure we were happy with it.
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Posted 4 years ago
Thank you so much for taking the time to share your review. It was a pleasure to redesign your engagement ring and hope you enjoy wearing it again as much we enjoyed creating it for you.
Posted 4 years ago
We have shopped at Wharton's for many years now, and have always been very happy with the items purchased and the outstanding service received. They are one of the few shops locally where you can get genuine expertise, and the design workshop has produced some beautiful and truly unique jewelry for us in this time. Highly recommended.
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Posted 4 years ago
Thank you so much for taking the time to share your experience. We really appreciate it.
Posted 4 years ago
Wharton Goldsmith is a long established, exceptionally fine jewellers in St Albans, who are known for their superb craftsmanship. If you are searching for the perfect piece of jewellery, look no further. The bespoke yellow sapphire and diamond ring which Wharton's have recently made for me, is utterly exquisite! In truth, it has surpassed all expectations. I highly recommend this family fun business... it simply won't disappoint! Kay
Wharton Goldsmith 5 star review on 5th December 2019
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Posted 4 years ago
Wonderful customer service from Marc at Christopher Wharton jeweller - patient and absolutely spot on with his recommendation. Superb local independent shop and would always recommend. Thank you for helping us choose a beautiful piece of jewellery!
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Posted 4 years ago
Thank you so much for your wonderful review. We are delighted you were pleased with our Service and now have a beautiful piece of jewellery.
Posted 4 years ago
My experience of choosing some earrings for my wife was made very easy by Marks professionalism and guidance. First class experience and first class product.
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Posted 4 years ago
Gosh! I placed my order on Sunday evening; it was confirmed on Monday morning and the Georg Jensen “Beak” thermojug arrived first thing this morning. So top marks for service. The jug itself was well wrapped up, in its box, swathed in bubble wrap, then a sealed bag so it was well protected. The stainless steel finish is glossy and gleaming, I’ve already made a jug of coffee, which is the reason for my purchase, as I can’t always get up to make myself repeated drinks. I did this at 10.00 following the instructions, and the last mug I just poured (3.45 pm) is still piping hot, 1 litre of coffee kept at the right temperature. So well worth the expenditure. Thank you Nicola, for answering my question about delivery very promptly and pleasantly. I’m very pleased with the jug, which will make a big difference to my life. Merry Christmas to you all. I’m sure Father Christmas will easily find some special gifts in your store!
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Posted 4 years ago
Thank you so much for your order and for your wonderful review. It. means a lot to us that our clients are happy and we love to hear your experience.
Posted 4 years ago
I’ve always loved this shop, and the service. But unfortunately when I spent A LOT of money on a watch and took it in after just a month to say it wasn’t splash/waterproof, the service I received from one employee was unforgivable. The initial reaction being I must have done something, as they’ve never had an issue with a brietling before... lo and behold, brietling admitted it was faulty as it hadn’t been sealed properly. This same employee contacted me with “good news” - they were going to repair it. Err, I don’t want a waterlogged watch back thank you. So I had to push to get it replaced. The owner ended up giving me a voucher as a gesture of goodwill but such a shame the individual had no regard for me and made the experience so upsetting. All of the other individuals I’ve met are lovely and the shop does have lovely products but I must admit this experience has put me off going again.
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Posted 4 years ago
After further investigation we do agree that your complaint could have been handled in a much better way and although everyone did their best at the time, certain aspects of staff interaction with you were not up to our usually high standards, for which we once again apologise. At the time of the watch fault two years ago we did provide a £200 voucher as a gesture of apology and goodwill and also had the watch replaced for a new model. We do hope to be able to serve you in the future. Kind Regards Chris Wharton
Posted 4 years ago
I would thank all staff that my wife and I encountered, for there friendly helpful knowledge and courteous service.
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Posted 4 years ago
Thank you for your wonderful review. We are pleased you were happy with our service.
Posted 4 years ago
I came to Wharton Goldsmith to look for an engagement ring. From the moment I walked into their establishment I had a good feeling. This was only emphasised when I met Chris to discuss designs. Other jewellers made me feel pressured into buying something quickly there and then without really listening to what I wanted. Chris took time, listened to what I had to say whilst drawing designs as I was explaining. At the end of my first meeting I hadn’t made any concrete decision into what type of stone I would pick. But I knew I wanted Chris and his staff to design and make it. Once I made my decision Chris had bought in a range of sapphires for me to choose from. He even commented on his favourite (which wasn’t the most expensive one). Chris was patient with me and took all my ideas I wanted in the design. Chris and his team even managed to get the ring designed and made in a short space of time for when I wanted to “pop the question”. It was the most beautiful ring and everything my fiancé could dream of. A couple of weeks later I took my partner to the jewellers to see where I had designed the ring and where it had been made. Chris was not in that day but his staff seemed to know who I was and invited me into the staff area where you could see the jewellers hard at work making these stunning rings. We were even fortunate enough to to meet one of the jewellers to have made our ring. I’m so glad I picked Wharton Goldsmith, it was the best decision I ever made and would wholeheartedly recommend them to everyone and anyone. Thank you again guys! Mark Wallington
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Posted 4 years ago
Thank you so much for taking the time to share your Wharton GoldSmith experience. Our clients are part of the Wharton Goldsmith family and we are thrilled to have been part of your story.
Posted 4 years ago
Professional and speedy service.
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Posted 4 years ago
Thank you for taking the time to share your experience.
Posted 4 years ago
I’ve always found Wharton Goldsmith an excellent place to shop for jewellery in St. Albans.
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Posted 4 years ago
Nice shop, great range of lovely products, nice friendly staff.
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Posted 4 years ago
Great service at a competitive price. I had a ring made with a gem stone I had purchased abroad. They spent time with me understanding my needs, gave me a price, which I took competitive quotes against, and then when I decided to proceed produced a CAD model before production. Was exactly as requested. Couldn't have asked for more.
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Posted 4 years ago
Very disappointed with the poor service received from several different shop assistants. Unfortunately I didn’t deal with one shop assistant from start to finish! I spoke to numerous other shop assistants who did not communicate well between each other and their recommendation was not sufficient. They didn’t appear to be experienced in their field whatsoever!
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Posted 4 years ago
We are very sorry that you felt that you have received poor service from us recently. Having looked into the matter it would appear that there was a misunderstanding over the sizing of Mrs Cowells eternity ring which was later rectified. With regard to seeing different staff on different occasions we do understand that point but with a small business dealing with staggered lunch hours and days off it is rather unavoidable. However we would always be happy to allocate one member of staff on an appointment basis as we already do with many customers. The experience and competence of our staff was also questioned. We would say emphatically that they are the most courteous and best qualified (to professional Jewellers Diploma standard) in the UK jewellery industry. We do hope that you will give us the opportunity to be of service in the future. With best regards Chris Wharton
Posted 4 years ago
Always welcoming and helpful staff who will pay attention to your requests and match your needs with expertise and professionalism. I always recommend to friends looking for a good jeweller. A St Albans gem.
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Posted 4 years ago
Excellent quality goods and great service
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Posted 4 years ago
Chris and his team have made us the most beautiful ring imaginable and we are absolutely delighted with their design and craftsmanship. We have been buying lovely jewellery from Chris for over 30 years, and every piece is a joy to wear.
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Posted 4 years ago
Wharton Goldsmith is rated 4.9 based on 435 reviews