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Wharton Goldsmith Reviews

4.9 Rating 480 Reviews
99 %
of reviewers recommend Wharton Goldsmith
4.9
Based on 480 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Wharton Goldsmith Reviews
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Phone:

01727849524

Location:

1-2 George Street,
St Albans
Hertfordshire
AL3 4ER

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Wharton Goldsmith 5 star review on 10th February 2020
Eliana Dacome Amorim
Wharton Goldsmith 5 star review on 5th December 2019
Kay
Wharton Goldsmith 5 star review on 3rd May 2019
Mrs Debbs Lancelott
Wharton Goldsmith 5 star review on 1st May 2019
Mrs K Crick
Wharton Goldsmith 5 star review on 1st May 2019
Mrs A Dixon
Wharton Goldsmith 5 star review on 1st May 2019
Miss Sophie Holdham
Anonymous
Anonymous  // 01/01/2019
Great service at a competitive price. I had a ring made with a gem stone I had purchased abroad. They spent time with me understanding my needs, gave me a price, which I took competitive quotes against, and then when I decided to proceed produced a CAD model before production. Was exactly as requested. Couldn't have asked for more.
Helpful Report
Posted 5 years ago
Very disappointed with the poor service received from several different shop assistants. Unfortunately I didn’t deal with one shop assistant from start to finish! I spoke to numerous other shop assistants who did not communicate well between each other and their recommendation was not sufficient. They didn’t appear to be experienced in their field whatsoever!
Helpful Report
Posted 5 years ago
We are very sorry that you felt that you have received poor service from us recently. Having looked into the matter it would appear that there was a misunderstanding over the sizing of Mrs Cowells eternity ring which was later rectified. With regard to seeing different staff on different occasions we do understand that point but with a small business dealing with staggered lunch hours and days off it is rather unavoidable. However we would always be happy to allocate one member of staff on an appointment basis as we already do with many customers. The experience and competence of our staff was also questioned. We would say emphatically that they are the most courteous and best qualified (to professional Jewellers Diploma standard) in the UK jewellery industry. We do hope that you will give us the opportunity to be of service in the future. With best regards Chris Wharton
Posted 5 years ago
Always welcoming and helpful staff who will pay attention to your requests and match your needs with expertise and professionalism. I always recommend to friends looking for a good jeweller. A St Albans gem.
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Posted 5 years ago
Excellent quality goods and great service
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Posted 5 years ago
Chris and his team have made us the most beautiful ring imaginable and we are absolutely delighted with their design and craftsmanship. We have been buying lovely jewellery from Chris for over 30 years, and every piece is a joy to wear.
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Posted 5 years ago
An ideal place for bespoke jewellery.The staff are friendly and knowledgeable.
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Posted 5 years ago
I have had two diamond rings and a diamond necklace beautifully made by Christoper Wharton jewellers. They made my rings exactly as I had dreamed, with particular advice. The detail was first class. If you want a special piece made they are the best and the other jewellry they display is beautiful, offering things for every taste you may have. The shop is a must to visit. I would recommend CW unequivocally.
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Posted 5 years ago
Superb quality of jewellery and of assistance.
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Posted 5 years ago
Wharton Goldsmith is always a friendly and reliable business. Their customer service is second to none!
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Posted 5 years ago
Talk about great customer service, my partner picked out an engagement ring over a year ago, I took my time in going back and the staff remembered exactly which one... after a year... my partner is now my fiancee... thank you ;-)
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Posted 5 years ago
Excellent service , trustworthy and always able to supply what is wanted coupled with genuine information. First class customer service
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Posted 5 years ago
It was a positive experience starting from the creative side of things to the crafting of the jewel to managing to accommodate our timing which was a little bit tight. Everyone was attentive and polite, no complaints!
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Posted 5 years ago
There was a fault with the watch that we purchased that was to do with the manufacturer. Whartons dealt with it very well, in a timely manner.
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Posted 5 years ago
Brilliant company! Bought my wife’s engagement ring from here and from start to finish I cannot fault the help and support plus aftercare! Thank you!!
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Posted 5 years ago
Excellent service, very helpful!
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Posted 5 years ago
Thank you for taking the time to review Wharton Goldsmith. We are delighhted you were pleased with our service.
Posted 5 years ago
From the moment we walked into the premises we were treated respectfully and courteously and from then on the service we received was exemplary and totally professional. All members of staff that we dealt with gave us good advice relating to the specialized watch repairs needed and keeping us well informed of progress throughout. Many thanks for a job well done.
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Posted 5 years ago
Thank you so much for taking the time to write such a wonderful review. We are delighted you were so happy with our service and look forward to welcoming you at Wharton Goldsmiths again soon.
Posted 5 years ago
I have received excellent customer service from Wharton Goldsmith after having three pieces of jewellery comminsioned. My ideas for a ring, earrings and pendant designs were extreamly well interpreted. All valuations were received in a timely manner and I would recommend Wharton to friends and colleagues.
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Posted 5 years ago
Thank you for your amazing review. We really appreciate you taking the time to share your experience and are delighted you are pleased with how the team worked with you to bring your ideas to life. I hope that they bring you many years of pleasure. We look forward to welcoming you back to Wharton Goldsmiths again soon.
Posted 5 years ago
Creative and professional. Designed me an amazing set of jewellery. I love it
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Posted 5 years ago
Thank you for taking the time to share your experience. We are delighted you were pleased with our service and the pieces our Master GoldSmiths created for you.
Posted 5 years ago
I was so pleased when Wharton goldsmith said they could replicate my wedding ring from silver to platinum. Wharton's service was so professional. They are so polite and very patient. My platinum wedding ring is spectacular and very, very well made. I am so pleased I chose Whartons. Manuel Gomez
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Posted 5 years ago
We are delighted you are pleased with our service and the finished piece. It means so much to us to hear that our clients are happy and we have created something they can treasure.
Posted 5 years ago
I was recommended Wharton Goldsmith through a good friend who has used them multiple times over the years. I would not hesitate to do the same. I designed an engagement ring from scratch with Sam’s help, the service was outstanding from day 1 and the ring was perfect! We then got 2 wedding rings made, again extremely pleased! The entire process was flawless and I couldn’t be happier! I look forward to using them in the future! Highly recommend!
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Posted 5 years ago
Thank you so much for taking the time to share your Wharton Goldsmith experience. We love hearing from our clients and knowing we've created something special they will cherish forever. Thank you for choosing us to be part of your special occasion. We look forward to seeing you again soon.
Posted 5 years ago
Wharton Goldsmith is rated 4.9 based on 480 reviews