The Westbourne Centre Reviews

Name: The Westbourne Centre
Address: The Westbourne Centre, 53 Church Road, Edgbaston, Birmingham
Rating: 4.96

5.0 Rating 276 Reviews

99 %

of reviewers recommend The Westbourne Centre

Company Reviews

Metrics

Info

5.0

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01214560880

Email:

carly.dalton@westbournecentre.com

Location:

The Westbourne Centre, 53 Church Road, Edgbaston
Birmingham
B15 3SJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent service, all staff and consultants very caring and professional. thank you”

Helpful Report

Posted 3 years ago

Hi, Thank you so much for your 5 star review. We are really pleased you had a excellent experience with us. Best wishes The Westbourne Centre

Posted 3 years ago

“I attended recently for surgery with Doctor Effie Katerinska. I wanted to express my thanks and provide positive feedback about my experience. All the staff at the clinic were friendly and welcoming, they made me feel at ease and were extremely down to earth and approachable. I did a lot of research before choosing to go ahead with this surgery and before choosing Dr Katerinska, and I am so glad I did. Effie was informative and professional, she listened to my concerns and provided reassurance to ease my anxieties. Effie considered my thoughts and feeling and encouraged choice and control though my consultations. Sam the pre/post op nurse was amazing, really lovely, she explained everything throughly and was there when I needed her and really made me feel comfortable. Friendly and down to earth is just what I needed through my experience. Also the ODP and the anaesthetist were lovely, very reassuring throughout the whole procedure (prior to me falling asleep). My dignity and privacy was respected and all staff acted with professionalism and understanding towards me. From the start of my enquires with emails and phone calls to Carly and Ruth, and several appointments with Effie, my experience has been so positive. I would like to pass on my thanks and gratitude to all the staff involved. You are all doing an amazing job.”

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Posted 3 years ago

Hello there, thank you for taking the time to write such a wonderful review - we're glad that your surgery went well! Best wishes, The Westbourne Centre

Posted 3 years ago

“Had blepharoplasty. I was looked after very well, they made me feel comfortable and at ease. I haven’t healed yet as I have only had the procedure a couple of days so I will post another review in three or four weeks but as for the care I received was exellent”

Helpful Report

Posted 3 years ago

Hi Christine, Thank you for your kind review - we're glad the team were able to put you at ease. Good luck with your recovery! Best wishes, The Westbourne Centre

Posted 3 years ago

“Excellent run facility, from the second I arrived I was out at ease. Every single member of staff I interacted with was so kind and friendly they really put me at ease. Can’t recommend them highly enough. Fantastic centre”

Helpful Report

Posted 3 years ago

Hi Wayne, Thank you for your wonderful 5 star review. We are so pleased to hear you had a fantastic experience with us. We will pass your comments onto our team. Best wishes The Westbourne Centre

Posted 3 years ago

“Bunion removal From beginning to end everyone was very kind. I was surprised at how relaxed it was. I was very nervous, but as soon as the local anaesthetic was done I started to relax. Mr Paul Fenton came to see me to tell me what he would be doing. I walked to the theatre got on the bed and the procedure was started. The foot was frozen(excellent). Waking up after about an hour I felt great. Cup of tea and a biscuit the staff were wonderful. I think it was about two hours. Thank you, theatre nurses, anaesthetist and of course Mr Paul Fenton.”

Helpful Report

Posted 3 years ago

Hi Jennifer, Thank you so much for your 5 star review. We are really pleased to hear you had a wonderful experience with us. We will of course pass your comments onto Mr Fenton and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“Having waited 6 years to have a tooth removed due to being absolutely terrified I was referred to Westbourne, and WOW! I met with Mr evens (dentist) he was so calming and understanding he explained every part of the procedure to me took his time answered all my questions told me I would be perfectly fine reassured me in every way he possibly could. I had been told for years I would need my gums cut and stitched back up and this put horrendous fear into me but Mr evens assured me he would not need to do this and on the day my tooth extraction went perfectly! it was over in the blink of an eye and I was so looked after by both Mr evens and his assistant. I would highly recommend Westbourne! The staff from the second you walk in the door are so lovely and helpful their also on hand to do all the necessary covid checks so you feel safe while in the building. It’s safe to say I no longer have my fear of dentists and that’s down to Mr evens!”

Helpful Report

Posted 3 years ago

Hi Sharan Thank you for your lovely review and we're glad we've helped you to overcome your fear of dentists! We will pass your comments on to Mr Evans and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“Good approach and friendly service.”

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Posted 3 years ago

Thank you for your kind review! Best wishes The Westbourne Centre

Posted 3 years ago

“I attended the Westbourne centre on the 23rd of February for a consultation with Mr Kevin McMillan for a wisdom tooth removal. Mr McMillan had a very calming manner and reassured me the operation would be straight forward and could be scheduled for the week after. I was very impressed at the time frame from consultation to operation. It allows you to not think about it to much and not have a chance to change your mind! On the afternoon of 4th March I returned for the wisdom tooth extraction. Again Mr Kevin McMillan and his assistant was brilliant, I was extremely anxious, so much so my GP prescribed my a day course of Diazepam. Mr McMillan calmed and reassured me, he described what he was going to do and how long roughly it would take. The procedure didn’t hurt in the slightest, even the injections were completely pain free. The extraction took roughly 5 minutes. Once done he instructed me about my recovery and gave me written instructions and even let me keep my tooth! My experience given the circumstances was great. I cant recommend Mr McMillan and his assistant enough, thank you for be kind understanding professionals.”

Helpful Report

Posted 3 years ago

Thank you for your wonderful review Tom! We’re glad that Kevin and his team were able to put you at ease and we’ll pass your comments on to them. Best wishes The Westbourne Centre

Posted 3 years ago

“The reception staff and nurses here are lovely and efficient as are Consultants care and reassurance. A daunting experience made comforting to know in the hands of such people”

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Posted 3 years ago

Hi Stephen, Thank you so much for your 5 star review. We are so pleased to hear we made your experience comforting. We will of course pass your comments onto the team. Best wishes The Westbourne Centre

Posted 3 years ago

“Mr Nessim is a fantastic doctor. Completely changed my life had both of my eyes done by him. I have the best eye sight that I have ever had and I'm now 62. His team are first class and very friendly, would not let anyone else touch my eyes. 10 out of 10 . Thank you”

Helpful Report

Posted 3 years ago

Hi Wayne, We are so pleased to hear Mr Nessim has changed your life. Thank you so much for such a wonderful review. We will pass your contacts onto Mr Nessim and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I came for a minor skin operation that I had been desperate to get done for so long. Dr. Manu quickly arranged for the procedure to be done as soon as I was referred to the Westbourne centre, and while there were delays (due to Covid-19) the staff were amazing throughout at communicating with me and keeping me informed. On the day of the surgery the staff before, during and after my procedure were so kind and comforting towards me and made sure I was happy and had everything I needed, and answered all the questions I had honestly and clearly. Thank you so much.”

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Posted 3 years ago

Hi Catherine, Thank you so much for your wonderful 5 star review, we really appreciate it. We will be sure to pass your comments onto Mr Manu and the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I had an excellent experience at Westbourne regarding wisdom tooth extraction. Service was outstanding, I was made to feel like a private patient, but really I'm just on the NHS. I had a brilliant male doctor and his assistant and reception were lovely too.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your 5 star review. We are really pleased to here you found our service outstanding, I will pass your comments onto our dental team. Best wishes The Westbourne Centre

Posted 3 years ago

“I had a minor operation here and the staff were amazing from entering the clinic I was looked after the doctor was very professional and caring so thank you for being so kind.”

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Posted 3 years ago

Hi Geraldine, Thank you for your 5 star review, we are so happy you had an amazing experience with us. Best wishes The Westbourne Centre

Posted 3 years ago

“I had an operation on 17th February at this centre and from the minute I entered the building with Sam I felt at ease she was amazing as was Georgina. The Consultant Mr Marco Malahais was amazing, talking me through the whole process. I was really worried but, he put me at ease talking to me throughout the whole process also after, coming to see me in recovery room. These people are angels from heaven. THANK YOU.”

Helpful Report

Posted 3 years ago

Hi Amanda, Thank you for such a fabulous review, we are so pleased you had an amazing experience with us, our staff will be delighted with your comments. You are most welcome Best wishes The Westbourne Centre

Posted 3 years ago

“I am a very anxious dental patient and I was referred here from my regular dentist. I cannot thank Dr McMillan and the dental nurse enough. They were patient and understanding and went through everything step by step to offer me reassurance. The Covid19 measures in place were also re-assuring. They have a one way system, reduce people waiting inside, temperature checks and covid questionnaire to ensure you are safe to be at your appointment. I personally found it hard to find the building, however when I phoned to advise I was lost and worried about being late, I again was reassured everything was fine, my appointment would wait and directions were given.”

Helpful Report

Posted 3 years ago

Hi Natalie, Thank you so much for your 5 star review. We are so glad we made your experience with us reassuring and took your anxious feeling away. We will of course pass your comments onto Mr McMillan and the team. Best wishes The Westbourne Centre

Posted 3 years ago

“From the minute I entered to the moment I left, Every aspect of the care I received whilst at the Westbourne Centre was excellent. Mr. Malahias was very friendly and approachable, his tone and manner was enlightening and understandable, together his staff nurses who also offered great support and care towards me. I could not commend the staff any more highly than to say keep up the excellent work, - Mary (Wednesday 17th February)”

Helpful Report

Posted 3 years ago

Hi Mary, Thank you so much for your wonderful 5 star review. We are really happy to hear you had a excellent experience with us. We will of course pass your comments onto Mr Malahias and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I had a cataract procedure performed by Mr Glover at the Westbourne Centre and was very impressed with the professional and caring way that I was treated both by Mr Glover and the other members of the staff. Communications were first class with a telephone conversation booking me in for my Covid test a few days before the procedure. Throughout my short time (about 2 hours) at the centre, i was looked after well and Mr Glover explained everything that he was doing during the operation. Drinks and biscuits were provided afterwards. Although the procedure itself is a bit uncomfortable, I now have the confidence to have my other eye done when the call comes. All comms after procedure have been answered quickly and efficiently.”

Helpful Report

Posted 3 years ago

Hi Anthony, Thank you so much for your wonderful 5 star review. We will of course pass your lovely comments onto Mr Glover and the rest of the team. Best wishes The Westbourne Centre

Posted 3 years ago

“I was made to feel very comfortable and all the staff are very friendly and helpful.”

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Posted 3 years ago

Hi Jess, Thank you for your 5 star review, we really appreciate your feedback. Best wishes The Westbourne Centre

Posted 3 years ago

“Been today for carpal tunnel surgery lovely staff and surgery was quick. I would recommend this hospital and operation.”

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Posted 3 years ago

Thank you for your lovely comments Maxine - we will pass your comments on to the rest of the team! Best wishes The Westbourne Centre

Posted 3 years ago

“Amazing care from start to finish the ladies on shift 16.02.2021 were 5 star. As was the surgeon who did my carpal tunnel. Cannot praise them enuf”

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Posted 3 years ago

Hi Debbie, Thank you so much for your 5 star review. We will be sure to pass on your comments to our surgeon and team :-) Best wishes The Westbourne Centre

Posted 3 years ago

The Westbourne Centre is rated 5.0 based on 276 reviews