The Westbourne Centre Reviews

Name: The Westbourne Centre
Address: The Westbourne Centre, 53 Church Road, Edgbaston, Birmingham
Rating: 4.96

5.0 Rating 276 Reviews

99 %

of reviewers recommend The Westbourne Centre

Company Reviews

Metrics

Info

5.0

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01214560880

Email:

carly.dalton@westbournecentre.com

Location:

The Westbourne Centre, 53 Church Road, Edgbaston
Birmingham
B15 3SJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came here for a wisdom tooth removal and I was really really nervous about it. But everyone made me feel at ease! It wasn’t as bad as I thought it was going to be ☺️ not so scared for the second now. Mr.Attard is a professional and was very understanding of my nerves.”

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Posted 1 year ago

Hi Carla, Thank you for leaving us your lovely feedback. We will of course pass your comments onto Mr Attard and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“Having a wisdom tooth out may not seem like such a big deal, but when you've never had a tooth out before you don't know what to expect and can make you feel quite anxious. I can honestly say from the minute we walked through the door we had such a warm, friendly greeting from the reception team (Thank you) which instantly puts you at ease. The clinical team were brilliant, took the time to speak to us about the procedure and aftercare, were so kind and caring, talked us through every step of what was happening and how it might feel throughout the extraction. Turned out it wasn't half as bad as what i expected it to be. Hope i wont need anymore teeth out but if i do, i would want to come back here, Thank you to all for looking after me so well.”

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Posted 1 year ago

Hello, We would like to thank you for taking the time to leave us your fantastic feedback. We will pass your lovely comments onto our dental team. Best wishes The Westbourne Centre

Posted 1 year ago

“I had my surgery with Dr Katerinaki who has the most incredible bedside manner, professionalism, is calm, kind and confident. She allowed me to express my concerns and didn’t push me into anything that I didn't want (I had heard from friends other surgeons doing this) She really listened to what I wanted and did exactly as I’d asked - I’m thrilled. I had my surgery under twilight (I had searched for a surgeon offering this for years due to my fear or being sick) and I couldn’t have wished for a better recovery - For me, it was a breeze. I also addressed concerns prior to my surgery with the anaesthetist (again, about being sick) and he assured me he would give me extra anti sickness - I never felt sick once the whole time. I actually write this review with my tail between my legs.. it has been 2 years now since my surgery and I’m ashamed to say that I failed to make a 2nd follow up appointment as Dr Katerinaki had invited me to do. I had all intentions to make this appointment but I was absolutely happy as I was and life got in the way.. by the time I’d considered rebooking too much time had then passed and I didn’t feel taking up her time for nothing was appropriate. The clinic was very busy that particular day of my surgery. I visited during the height of covid when things were a little strange. Despite this, the care I received was next to none. Many many people were involved in my care and I’m forever grateful to every single one of them. I honestly felt like nothing less than each and every one of their priorities that day. Thank you all x”

Helpful Report

Posted 1 year ago

Hi Hayley, Wow what a fantastic review. We are delighted that you have took the time to leave us your very valuable feedback! We are so pleased that you have had such a great experience here for your surgery with Mrs Katerinaki. We will of course pass your wonderful comments onto Mrs Katerinaki and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“I had the option via the NHS Choose & Book service, of being seen at the Westbourne Centre. I must admit first impressions are so important. Mine was being 'welcomed' by an officious member of reception staff who made it quite clear I needed to wear a mask and sanitise my hands! This despite her and her colleague sitting behind a screen without a mask. As if this was not bad enough, I found the building far too oppressive with heating on what felt like, full blast. The initial consultation came through within three weeks and I saw Feriern Wu. He took time to examine my hand and explained the case for surgery. I had surgery at the end of February. After being greeted civilly at Reception, the whole process from explanation of what would happen during surgery, the surgery itself and after care felt very thorough and professional from surgeons and nursing staff alike.”

Helpful Report

Posted 1 year ago

Hi Mr Wright, Thank you for taking the time to leave your valued feedback. We're sorry to hear that your initial experience didn't reflect the usual high standards we pride ourselves on. We are delighted to hear your experience with Mr Wu and our nursing team went well for your procedure. Best wishes The Westbourne Centre

Posted 1 year ago

“I have had a brilliant experience at The Westbourne Centre from my first consultation till my discharge today. I was under Dr Glover for Ophthalmology and had a Tear duct Surgery which has been successful. He explained everything very patiently and calmly to me. The staff members and nurses were all very kind, caring and helpful, always smiling. Thank you everyone at the Westbourne Centre. I highly recommend this place.”

Helpful Report

Posted 1 year ago

Hi Fahiza, We would like to thank you for leaving us your wonderful review. We are so pleased to hear you have had a brilliant experience with us on your patient journey. We will pass your wonderful comments onto Mr Glover and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“Mr Hiroshi Nishikawa is an excellent, confident surgeon who knows exactly what you need. I had a face lift, with facial fat graft, which I am very happy with and he said he will do a further facial fat graft free of charge if I needed it. I did require a further graft which he duly completed free of charge. Customer services is excellent as are the team of professional nursing staff. I would highly recommend Mr Nishikawa.”

Helpful Report

Posted 1 year ago

Hi KK, Thank you for your kind feedback regarding your surgery here with Mr Nishikawa. We are so glad to hear you are happy with your results and your experience at the centre. We will of course, pass your review onto Mr Nishikawa and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“Had a tooth extracted 18th January by Miss Grant, who I had seen previously for consultation. On both occasions Miss Grant and her nurse Rachel were professional and friendly. The procedure was explained in a detailed and manner I could understand. Would definitely recommend”

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Posted 1 year ago

Hi Bev, Thank you for taking the time to leave us your lovely feedback! We will pass your comments onto Mrs Grant and Rachel. Thank you for recommending us in the future. Best wishes The Westbourne Centre

Posted 1 year ago

“I had my teeth removed at the Westbourne Centre. I was seen by Mr Evans and his assistant who was so lovely. I was so nervous this was only a review appointment teeth extraction to follow however I was in pain with my teeth and Mr Evans kindly fitted the procedure of the extraction. I am very grateful. Mr Evans was absolutely fantastic, made me feel calm and relaxed about the procedure. The procedure was explained step by step, putting me at ease. The procedure was seamless. I would highly recommend Mr Evans and his team at the Westbourne Centre.”

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Posted 1 year ago

Hi Abida, Thank you for your lovely review! We are so glad to hear you where put at ease for your treatment and that you would recommend us to your family and friends. We really appreciate your feedback. We will pass your comments onto Mr Evans the and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“Had recent appointments at The Westbourne Centre with the superb eye surgeon, Mark Wevill. Superb treatment and follow up with him. So kind and professional and would highly recommend him. Staff at the Westbourne were welcoming and efficient.”

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Posted 1 year ago

Hi Julie, Thank you for taking the time to leave us your lovely feedback! We will of course pass your lovely comments onto Mr Wevill. Best wishes The Westbourne Centre

Posted 1 year ago

“Excellent service. Mr Monaghan removed my wisdom tooth with care and without any pain. It was all over so quickly. I was kept informed of everything by both Mr Monaghan and the nurse. It couldn't have gone better. Would definitely recommend.”

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Posted 1 year ago

Hi Julie, Thank you for taking the time to leave us your lovely review. We will of course pass your comments onto Mr Monaghan and the rest of the dental team. Best wishes The Westbourne Centre

Posted 1 year ago

“My dentist referred me to The Westbourne Centre for an extraction of a painful wisdom tooth. My Dental Surgeon Mr Evans was professional, informative explained procedures from start to finish a lovely team of professional. Thank you Mr Evans and your nurse”

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Posted 1 year ago

Hi Cheryl, We really appreciate your time to leave us a lovely review. We will of course pass your comments onto Mr Evans and the rest of the dental team. Best wishes The Westbourne Centre

Posted 1 year ago

“This place is amazing, really welcoming as you walk in. All the staff are very friendly and reassuring. Ross who removed my wisdom tooth was really friendly and kept me busy so I don’t think about what was happening and it was so quick!! I really didn’t feel a thing.”

Helpful Report

Posted 1 year ago

Hi Hafeeza, Thank you for taking the time to leave your lovely feedback! We are so pleased you had an amazing experience with us. We will pass your feedback onto Mr Elledge and the rest of the team. Best wishes The Westbourne Centre

Posted 1 year ago

“I had a lower facelift earlier this year, performed by Mr Nishikawa. My whole experience from start to finish was fantastic. The process was explained really well by Mr Nishikawa and he always had plenty of time for any questions/concerns, also with post-operative appointments. The result of the procedure was very pleasing and I would highly recommend anyone considering this surgery to book a consultation. All the staff at the Westbourne were so helpful, particular praise to Anja, Mr Nishikawa’s secretary. Thank you very much.”

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Posted 1 year ago

Hi Fiona, Thank you for your wonderful review. Its great to hear you are pleased with your results! We will of course pass your lovely comments onto Mr Nishikawa and his secretary Anja. Thank you for choosing us to have your surgery. Best wishes The Westbourne Centre

Posted 1 year ago

“I attended as an NHS patient to have a broken double tooth root removed. the dentist Jamie was very excellent and it only took 15 mins . I wish she was my usual dentist”

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Posted 1 year ago

Hi Phil, Thank you for attending your appointment. We are so pleased to hear you had an excellent experience with us. We will pass your lovely comments onto Jaime. Best wishes The Westbourne Centre

Posted 1 year ago

“I attended as an NHS patient for a wisdom tooth extraction. I was a little anxious about the procedure but was quickly put at ease. The dental surgeon, Mr Evans, was very pleasant with a calm and reassuring manner. Lots of relevant information was given, before and during the procedure which filled me with confidence that I was in safe hands. Thank you to all involved.”

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Posted 2 years ago

Hi Lee, Thank you for your lovely comments. We will of course, pass your lovely feedback onto Mr Evans on and the rest of the team. Best Wishes The Westbourne Centre

Posted 2 years ago

“They made me feel valued and explained in detail was was going to happen and explained how to look after myself after the dental treatment.”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to leave us your 5 star review. We will pass your comments onto our dental team. Best wishes The Westbourne Centre

Posted 2 years ago

“All the staff were friendly and welcoming. Mr Tim Martin inspired me with confidence and explained what was happening with my tooth extraction, as well as telling me how it would feel. He was calm and reassuring. I wish he could be my regular dentist!”

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Posted 2 years ago

HI Jane, Thank you so much for taking the time to leave us your kind review. We will of course pass your lovely comments onto Mr Martin and the rest of the team for you. Best wishes The Westbourne Centre

Posted 2 years ago

“Received an excellent service when I came in to have my wisdom tooth removed. Tracy and Dr. Evans were excellent and both made me feel so at ease and made the whole experience lighthearted, painless and really looked after me. I will definitely be coming back here for any other treatment that I need. What a wonderful team!”

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Posted 2 years ago

Hi Tauri, Thank you kindly for leaving us your lovely feedback. We are so glad you were put at ease for your treatment. We will of course pass your details onto Mr Evans and the rest of the team. Best wishes The Westbourne Centre

Posted 2 years ago

“Excellent service this week. Dentist and nurse were brilliant - made the whole experience much bearable than I’d imagined”

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Posted 2 years ago

Hi James, Thank you for leaving us a five star review. We are really pleased to hear you had an excellent experience with us. Best wishes The Westbourne Centre

Posted 2 years ago

“brilliant group of people here at the westbourne i had a papilloma removed from my groin area no problems at all on the saturday 29-10-2022 very happy hopefully i won,t be back soon but i know if i have too i will be really looked after well top class all round great team and great surgeon mr mangta manu a merry xmas to you all keep up the great work you do best wishes for 2023 john delaney & family”

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Posted 2 years ago

Hi John, We really appreciate you taking the time to leave us your lovely feedback! We will of course, pass your comments onto Mr Manu and the rest of the team. Best wishes The Westbourne Centre

Posted 2 years ago

The Westbourne Centre is rated 5.0 based on 276 reviews