West Lancs Auto Electrics Retail Ltd. Reviews

Name: West Lancs Auto Electrics Retail Ltd.
Address: Crossley House Ind. Est.Leyland Rd., ,, Penwortham Preston
Rating: 4.88

4.9 Rating 1,122 Reviews

98 %

of reviewers recommend West Lancs Auto Electrics Retail Ltd.

Company Reviews

Metrics

Info

4.9

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

441772369901

Email:

sales@westlancsautoelectrics.co.uk

Location:

Crossley House Ind. Est.Leyland Rd., ,
Penwortham Preston
PR1 9QP

West Lancs Auto Electrics Retail Ltd. 5 star review on 21st February 2024

Ron Williams

West Lancs Auto Electrics Retail Ltd. 5 star review on 24th January 2023

Mehmet Ibrahim

West Lancs Auto Electrics Retail Ltd. 5 star review on 15th October 2021

Roy Boykew

West Lancs Auto Electrics Retail Ltd. 5 star review on 10th April 2021

John Forshaw

West Lancs Auto Electrics Retail Ltd. 5 star review on 17th March 2021

Don Hapuarachchi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, product as described and prompt delivery with no issues whatsoever. Was dubious about buying car parts online but have confidence with this company.”

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Posted 4 years ago

Hi Duncan Thank you for the positive feedback which is always welcome. We are pleased you were happy with our goods and the service we provided

Posted 4 years ago

“Great service . item arrived on time and well packaged”

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Posted 4 years ago

Hi Christopher Thanks for the kind comments. We were happy to be of service to you

Posted 4 years ago

“worked realy well and priced at a competive price car running superb”

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Posted 4 years ago

Hi Alexander Thanks for the positive feedback. We always aim to please!

Posted 4 years ago

“Top service, excellent value for money, highly recommend”

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Posted 4 years ago

Hi Mark Thanks for the positive feedback. We were happy to be of service to you

Posted 4 years ago

“Sent me the wrong alternator and then I had to chase up my refund. still waiting a month later. Not a very good experience with this company. beware”

West Lancs Auto Electrics Retail Ltd. 1 star review on 4th March 2020

Helpful Report

Posted 4 years ago

Hi Deryck Sorry about your experience with our company was unsatisfactory. As an alternator supplier, our only references are application guides when you don't provide us with a part number from the old unit. In this case, sadly it was wrong. We obviously refund any credits ASAP but unfortunately, when items are returned without the necessary paperwork, it is difficult to trace where they have come from. We, therefore, have to wait for the customer to contact us so we can match up the return to that customer. Also, time taken for parcels to arrive, including weekends must also be factored in. Our policy is to refund ASAP, but the credit card companies can take up to 5-10 days to show the refund on your account. This is totally beyond our control. To prove the point, please see attached snaqpshot

Posted 4 years ago

“Very helpful indeed”

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Posted 4 years ago

Hi David Thanks for the kind and positive comment. We can only assume that in view of this the one-star rating you have given us is a mistake on your part.

Posted 4 years ago

“Very helpful and cheery staff. You can trust this company to supply the correct part for your vehicle. I would have no hesitation in using this company again or recommending them to others.”

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Posted 4 years ago

Hi Tom Thank you for the positive feedback which we always welcome. We are pleased you were happy with our service.

Posted 4 years ago

“Great customer service and value for money. The guys had the correct starter motor for my car, in stock and at less than half the price of one from the main dealer. Great communication and ease of purchase. They will be my first port of call in the next few weeks when I purchase a replacement alternator for my old Mitsubishi Pajero. Thanks again West Lancs Auto Electrics!”

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Posted 4 years ago

Hi there. Thanks for the positive feedback which we always appreciate. We are pleased you were happy with the goods and service we provided and that you intend to use us again in the future.

Posted 4 years ago

“Prompt ordering and receipt of item.Confusion, when ordering, was informed old alternator to be returned all info and labels supplied, but when opening package no return info was enclosed. Phoned company and told item purchased did not require old unit returning??”

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Posted 4 years ago

Hi Keith Thanks for the positive feedback. Sorry there was some confusion about the return of your old unit. sometimes we require a return and sometimes we don't. However, the matter was soon resolved with a quick phone call so all was well.

Posted 4 years ago

“Got the part i wanted at a good price and delivered within 2 days would use this company again.”

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Posted 4 years ago

Hi Richard Thanks for the positive feedback which we always welcome. We were happy to be of service to you.

Posted 4 years ago

“Enquired about an alternator for my Ford Focus which they had in stock, the price was good which included delivery and the return of the old alternator a 5 star service I couldn’t fault them .”

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Posted 4 years ago

Hi John Thanks for the kind comments. We always try our best and aim to please!

Posted 4 years ago

“Item arrived faulty and refund has not been processed some 21 days later. Avoid at all costs.”

West Lancs Auto Electrics Retail Ltd. 1 star review on 19th February 2020

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Posted 4 years ago

Hi Howard Firstly, we must correct your comment that the item arrived faulty when it actually arrived damaged. As our packing process is second to none, we can only assume that this damage occurred not in transit but when the item was unpacked. However, we did not press this point of view. Taking into account times in transit and processing by our accounts dept. plus the time taken by the credit card company (5-10 days) to show refunds on your statement, 21 days is not unusual for a refund. We do, however, try to process all returns ASAP.

Posted 4 years ago

“Fantastic! Very responsive, systems used give you upto date information about your order.”

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Posted 4 years ago

Hi Martyn Thanks for the positive feedback. We are pleased you were happy with the service we provided

Posted 4 years ago

“First class service, highly reccomendable”

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Posted 4 years ago

Hi Geoff Thanks for the kind comments. We were happy to help!

Posted 4 years ago

“Amazing service, puts everyone else to shame.”

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Posted 4 years ago

Hi Steve Thanks for the positive feedback and kind comments. We aim to please!

Posted 4 years ago

“Top Service Excellent price”

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Posted 4 years ago

Hi There Thanks for the comments. We were happy to help

Posted 4 years ago

“Prompt service and communication”

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Posted 4 years ago

Hi Kevin Thanks for the feedback. We always aim to please!

Posted 4 years ago

“Good Price, Good Service, Good Product, Easy transaction.... Definielty recommend A***”

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Posted 4 years ago

Hi there Thank you for the positive comments. We were happy to help

Posted 4 years ago

“West Lancs Auto Electrics Retail were extremely helpful in finding the right product, the price and warranty were very good value. The order was delivered within twenty four hours, to my home on the south coast. I would certainly recommend the company and their products.”

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Posted 4 years ago

Hi Peter Thank you for your positive feedback and kind comments. We are pleased you were happy with the goods and service we provided

Posted 4 years ago

“Slick operation! Very quick response by email with quote for starter motor. Easy to order the part using reference number in quote. Delivered very quickly by DPD - who keep you informed of your delivery date and time. Correct part (of course), car now starts! Excellent service - thanks”

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Posted 4 years ago

Hi Marion Thank you for your positive feedback which we always appreciate. We are pleased you were happy with the goods and services we provided. We always try our best.

Posted 4 years ago

West Lancs Auto Electrics Retail Ltd. is rated 4.9 based on 1,122 reviews