West Lancs Auto Electrics Retail Ltd. Reviews

Name: West Lancs Auto Electrics Retail Ltd.
Address: Crossley House Ind. Est.Leyland Rd., ,, Penwortham Preston
Rating: 4.88

4.9 Rating 1,122 Reviews

98 %

of reviewers recommend West Lancs Auto Electrics Retail Ltd.

Company Reviews

Metrics

Info

4.9

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

441772369901

Email:

sales@westlancsautoelectrics.co.uk

Location:

Crossley House Ind. Est.Leyland Rd., ,
Penwortham Preston
PR1 9QP

West Lancs Auto Electrics Retail Ltd. 5 star review on 21st February 2024

Ron Williams

West Lancs Auto Electrics Retail Ltd. 5 star review on 24th January 2023

Mehmet Ibrahim

West Lancs Auto Electrics Retail Ltd. 5 star review on 15th October 2021

Roy Boykew

West Lancs Auto Electrics Retail Ltd. 5 star review on 10th April 2021

John Forshaw

West Lancs Auto Electrics Retail Ltd. 5 star review on 17th March 2021

Don Hapuarachchi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service”

Helpful Report

Posted 9 years ago

Hi Bernard Thanks for your comment. Glad we were able to help Regards West Lancs

Posted 9 years ago

“Very impressed with the speed and delivery of the Corolla alternator My mechanic said he hasd been offerred one for £180 because as a very old car (K Reg) it's not easy to find. Yours cost £71 less and my mechanic now has your website address for the future. And I too know where to come. Brilliant Thanks”

Helpful Report

Posted 9 years ago

Hi Ernie Thanks for your positive feedback. We are glad you were happy with our service and the price of your alternator. We always try our best to please! Regards West Lancs

Posted 9 years ago

“You can use this company with complete confidence. Good product, identical to original, fast deliver and fast old unit returns system. Coupled with a very good price you won't go far wrong using them Peter Renton”

Helpful Report

Posted 9 years ago

“couldnt ask for anything more, good on price, delivery, and quality thanks for helping me out, the only problem was fitting it!”

Helpful Report

Posted 9 years ago

Hi There Glad you were happy with the service we provided. Thank you for your positive feedback which we always appreciate. Regards West Lancs

Posted 9 years ago

“Excellent advice and service a simple pre-arranged service - Check price prooved honest pricing”

Helpful Report

Posted 9 years ago

Hi Steve Thanks for your kind words and positive feedback. We are glad you were pleased with our service. Regards West Lancs

Posted 9 years ago

“Thanks very much for your help and good service i will recommend you and use you again ( do you want the old unit back )”

Helpful Report

Posted 9 years ago

Hi Dave Thanks for your positive feedback. Glad we were able to help. We do not want the old unit back in this instance. Regards West Lancs

Posted 9 years ago

“Easy people to deal with.good communication.they care about their feedback and it shows.cheapish price,starter motor in stock and arrived when they said it would.its how you wanna do business.no hassle. Will trade with again.”

Helpful Report

Posted 9 years ago

Hi Mr Briggs Thanks for your kind words and positive feedback. We aim to please and we are glad you were happy with the service we provided. Regards West Lancs

Posted 9 years ago

“1st class, starter works marvellous, couldn't be better. I'll be back. Robert.”

Helpful Report

Posted 9 years ago

Hi Robert Thanks for your positive feedback. Glad we were able to help. Regards West Lancs

Posted 9 years ago

“I read some good reviews on this company so decided to order a starter motor.a cheaper price than localy and arrived when i was told it would.good communications with this company and ive fitted the motor and am back on the road.its how business should be done.no hassle.il order from them anytime.cheers”

Helpful Report

Posted 9 years ago

Hi Mr Briggs So glad we were able to help and that you were happy with our service. Thanks for the positive feedback which is always appreciated. Regards West Lancs

Posted 9 years ago

“Super helpful guys, really quick service and good products. I would certainly use this company again in the future. Top notch!”

Helpful Report

Posted 9 years ago

Hi There Thanks for your positive feedback which we are grateful for. We are glad you were happy with our service as we always aim to please! Regards West Lancs

Posted 9 years ago

“Service second to none,alternator I purchased not a common item to find.Service department extremely helpful,prompt delivery and pick up of old unit. Plus 18 month warranty,will use this company again.Thank you very much.”

Helpful Report

Posted 9 years ago

Hi Vivian Thanks for your positive feedback which is always appreciated. We are very glad you were happy with the service we provided. Regards West Lancs

Posted 9 years ago

“The alternator failed on my Jag and after a lot of searching i found this company. Their price was very good and their review are good too. Sent the make and model to them and they replied quickly with a good price. Called them and the purchase was easy and arrived next day. It was well packed and the returns process for the old unit was easy. I will use them again (Hopefully not too soon (:< )”

Helpful Report

Posted 9 years ago

Hi Andrew Thanks for your kind comments and positive feedback. We always appreciate it. We are glad that you were happy with the service we provided. We always try our best. Regards West Lancs

Posted 9 years ago

“Good company. Delivery took a while.”

Helpful Report

Posted 9 years ago

Hi David Thanks for your positive feedback which is always appreciated. We always try to offer a reliable and prompt service and we are sorry if your delivery took a little longer than expected. Unfortunately this can happen occasionally when we are let down by the couriers and we are sorry if you were inconvenienced. Regards West Lancs

Posted 9 years ago

“I contacted the company and they could not have been more efficient/helpful. They got the item I needed to my mechanic's garage in double quick time, and living on the Isle of Wight that's never a given. The item was well priced. I had to send the old one back and that was painless, I used the enclosed labelling and the carriers just collected it on my arranged date. Great experience throughout.”

Helpful Report

Posted 9 years ago

Hi David Thanks for your kind words and positive feedback which is most appreciated. We are glad you were happy with our service as we always try to please! Regards West Lancs

Posted 9 years ago

“Very helpful staff, part came next day as stated. Would highly recommend West Lancs.”

Helpful Report

Posted 9 years ago

Hi Kelly Thanks for your positive review. We are happy to be of service and aim to please! Regards West Lancs

Posted 9 years ago

“Good service and quick delivery”

Helpful Report

Posted 9 years ago

Hi Arthur Thanks for your positive comments which we always appreciate. We are glad you were happy with our service. Regards West Lancs

Posted 9 years ago

“Orderd a starter moter got it next day great service thanks”

Helpful Report

Posted 9 years ago

Hi Dodgy Glad you were happy with our service. Thanks for the positive feedback. we always appreciate it. Regards West Lancs

Posted 9 years ago

“Thanks for the speedy delivery, the alternator works perfectly & will use your services again. Kind Regards B Crowley.”

Helpful Report

Posted 9 years ago

Hi Barry. Thanks for your positive feedback. Glad you were happy with our service. Regards West Lancs

Posted 9 years ago

“Whilst l received the appropriate item, l had called the company several times to confirm, query or just to ask something in general. However, each time l called and spoke to it seems the same man he was basically each time quite rude, not wanting to answer anything, taking calls to other customers at length keeping me waiting whilst l was trying to make the payment. Further, saying 'its all in the email' etc, no answering me. From this l did tell him he was both really rude and has no idea about customer service considering l was PAYING CUSTOMER. Equally, l noticed several discrepancies in the emails received from the company. Whether this feedback is used or not l would NEVER use this company again, awful...”

Helpful Report

Posted 9 years ago

Hi Mr Campbell We are pleased we were able to supply you with the correct part at the right price. Also thanks for the feedback which is always appreciated whether good or not so good. However we are sorry that your dealings with us on the phone were not to your satisfaction. As your review was from a sale made 3 weeks ago, unfortunately no one can recall any conversations with you, but all members of staff should at all times be polite and helpful when dealing with customers queries. If this was not the case we can only apologise to you. As you can clearly see from our other reviews this is not the norm for us. Sometimes during busy periods our telesales staff are extremely busy with calls. Occasionally it is necessary to put customers "on hold" before addressing any queries. Our email communications are clearly structured, set responses, which in the main cover most queries. Once again we are sorry that in your opinion our customer service was not 100% satisfactory, but would like to assure you this is most unusual, as our other reviews verify. Regards West Lancs

Posted 9 years ago

“Excellent, hassle free service - well done!”

Helpful Report

Posted 10 years ago

Hi Rick Thanks for the positive feedback. We always appreciate your comments. Regards West Lancs

Posted 9 years ago

West Lancs Auto Electrics Retail Ltd. is rated 4.9 based on 1,122 reviews