West Lancs Auto Electrics Retail Ltd. Reviews

Name: West Lancs Auto Electrics Retail Ltd.
Address: Crossley House Ind. Est.Leyland Rd., ,, Penwortham Preston
Rating: 4.88

4.9 Rating 1,122 Reviews

98 %

of reviewers recommend West Lancs Auto Electrics Retail Ltd.

Company Reviews

Metrics

Info

4.9

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

441772369901

Email:

sales@westlancsautoelectrics.co.uk

Location:

Crossley House Ind. Est.Leyland Rd., ,
Penwortham Preston
PR1 9QP

West Lancs Auto Electrics Retail Ltd. 5 star review on 21st February 2024

Ron Williams

West Lancs Auto Electrics Retail Ltd. 5 star review on 24th January 2023

Mehmet Ibrahim

West Lancs Auto Electrics Retail Ltd. 5 star review on 15th October 2021

Roy Boykew

West Lancs Auto Electrics Retail Ltd. 5 star review on 10th April 2021

John Forshaw

West Lancs Auto Electrics Retail Ltd. 5 star review on 17th March 2021

Don Hapuarachchi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the item ordered was the right one for the job and works perfectly and a fast delivery service”

Helpful Report

(Preston) - Posted 8 years ago

Hi Robert Thanks for the positive feedback. We are happy to have been of service to you. Regards West Lancs

Posted 8 years ago

“When I made my first enquiry, West Lancs Auto handled my order faster than a Usain Bolt 100 metre sprint ! They delivered on everything they promised. I was unsure and skeptical about ordering a refurbished starter motor online so I was really happy ( and surprised ) with the speed of service and the ease for me to return the old item. Brilliant company which left me dead chuffed. I would order from them again and tell my mates to use their service.”

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(Preston) - Posted 8 years ago

Hi James Thanks for the positive feedback and kind comments which we always appreciate.We are so pleased you were happy with the goods and service we provided and that you would recommend us to others. Thanks again Regards West Lancs

Posted 8 years ago

“Excellent service all round, lowest price I had found (in fact I thought it must be reconditioned for the price but it was brand new), easy ordering, great communication, next day delivery and item exactly as required, Thank you”

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(Preston) - Posted 8 years ago

Hi Karen Thank you for your kind comments and positive feedback. We are pleased that you were happy with our goods and service. Regards West Lancs

Posted 8 years ago

“Took the hassle out of searching for and working out exactly what I needed and was posted to me very quickly at a great price many thanks”

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(Preston) - Posted 8 years ago

Hi Steve We are glad to have been of service to you and we are pleased you were happy with the service we provided Regards West Lancs

Posted 8 years ago

“They know their job and delivered on time.excellent service.”

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Posted 8 years ago

Hi John Thanks for the kind words. We were happy to be of service to you Regards West Lancs

Posted 8 years ago

“Brilliant price , fast delivery aaaaaand a complimentary packet of harribo's ! Will definitely be using this company again when the need arises ! Thank you Laurie King, Cornwall.”

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Posted 8 years ago

Hi Laurie Thanks for the positive feedback. Glad you enjoyed the sweets! Regards West Lancs

Posted 8 years ago

“Thank you for the alternator it was very responsible, fast and it was easy to work with you.”

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Posted 8 years ago

Hi Venko Thanks for the positive feedback. We are pleased you were happy with our service. Regards West Lancs

Posted 8 years ago

“Told it would be delivered today. Not so. Garage supposed to fit Monday”

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Posted 8 years ago

Hi Philip It is unfortunate when deliveries do not go as planned, but as you are well aware the Order was sent out from us on the Thursday for a Friday delivery. Due to unforseen circumstances with the courier this did not happen, but as the unit was delivered to you before nine on monday morning we trust you were still able to keep your appointment with the garage for fitting. We are sorry for any inconvenience caused by the couriers. Regards West Lancs

Posted 8 years ago

“Very quick and price right service,deff use again”

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Posted 8 years ago

Hi Paul Glad to have been of service to you. Thanks for the positive feedback. Regards West Lancs

Posted 8 years ago

“Thank you speedy delivery good battery”

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Posted 8 years ago

Hi Chris. Thanks for the positive comments. We are always happy to help. Regards West Lancs

Posted 8 years ago

“Great service. Great delivery time. Great price. Very pleased with my dealings with West Lancs Autos. Would recommend and will use again if the need arises.”

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Posted 8 years ago

Hi Colin Thank you for the positive feedback which we always welcome.We are pleased you were happy with the goods and service we provided. Regards West Lancs

Posted 8 years ago

“Really good customer service fast delivery , and very good alternator thank you”

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Posted 8 years ago

Hi Chris Thank you for the positive feedback which we appreciate. We were happy to be of service to you. Regards West Lancs

Posted 8 years ago

“I cannot praise this firm too much. They speedily found my part (at a good price) and despatched it the same day. It was delivered next day by courier within the advised time span. I will not hesitate to recommend them or use them in the future. John McGhee”

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Posted 8 years ago

Hi John Thank you for the positive feedback and kind words. We are pleased that you were happy with the goods and service we provided. Regards West Lancs

Posted 8 years ago

“Next day delivery kind and friendly on the phone and very good prices thank you :-)”

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Posted 8 years ago

Hi Jason. We were happy to have been of service to you. Thank you for the positive feedback which is always welcome. Regards West Lancs

Posted 8 years ago

“I paid for next day direct delivery but it never arrived and am waiting refund of cost. When the new starter did arrive from the manufacturers it was faulty! I had to return and await another which was refurbished not new as I thought I had paid for. I have not yet written a review on e-bay as I am awaiting the resolution of my problem(postage refund and discount on stater motor, which I was told would be sorted out when someone had returned from their holidays.) I await your reply on this matter. R.Ridley.”

Helpful Report

Posted 8 years ago

Mr Ridley In response to your comments, please allow us to present our perspective on the issue. We agree you purchased a starter motor on Thursday 18th August. We explained to you that we were temporarily out of stock of the item but that we could arrange for our suppliers to ship one directly to you for Friday delivery with you incurring the carriage costs. This you agreed to. Unfortunately, our suppliers neglected to send out your order on the Thursday. Subsequently when we were made aware that you had not received it, we of course apologized to you and then contacted our suppliers who blamed it on human error. We then arranged, at extra cost to ourselves, for them to ship it out to you on a Saturday delivery, which they did. Unfortunately, this is where the situation went from bad to worse! On fitting the brand new starter motor it was found to be faulty. This is extremely unusual , as our suppliers are the largest wholesale suppliers of starter motors in the UK. and are normally 100% reliable. You contacted us on the Monday and informed us of the situation, but unfortunately after trying to source a replacement for you we found that none of our suppliers (even though we deal with all the main ones ) had stock of a brand new starter motor for your vehicle. All that was available to us was a refurbished starter motor, still covered by the same warranty but at a higher cost price to ourselves. We offered you this replacement at no increase in cost to you and you appeared happy to accept. We also said we would credit the carriage you incurred for the failed Friday delivery and this has been done. As you are well aware, we have acted politely and professionally in this transaction. It is unfortunate that the problems which occurred were beyond our control. However you must agree that we rectified the issues, at further cost to ourselves, as quickly and efficiently as possible once we were made aware of them. Regards West Lancs

Posted 8 years ago

“Very fast service”

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Posted 8 years ago

Hi There Thanks for the kind comment. Regards West Lancs

Posted 8 years ago

“Very happy with my purchase alternator, couldn't of been easier! Even refunded for a deposit I put down for my exchange alternator. No hassels”

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Posted 8 years ago

Hi Terri We are pleased you were happy with our goods and service.Thanks for the positive comments Regards West Lancs

Posted 8 years ago

“1st class service I wouldn't hesitate to use them again.”

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Posted 8 years ago

Hi There. Thanks for the positive feedback. We are happy to have been of service to you Regards West Lancs

Posted 8 years ago

“Spoke to Matt on the phone. Great knowledgable guy. Helpful and polite. A great service. It wasn't the quickest delivery but that's not west lancs fault. Thankyou.”

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Posted 8 years ago

Hi Michael Thanks for the positive feedback and kind comments.We are pleased you were happy with the goods and service we provided Regards West Lancs

Posted 8 years ago

“Saved £80 on price in Chester for starter motor, fitted and fine. Thanks”

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Posted 8 years ago

Hi Trevor Thanks for the positive feedback. So glad we were able to help Regards West Lancs

Posted 8 years ago

West Lancs Auto Electrics Retail Ltd. is rated 4.9 based on 1,122 reviews