West Lancs Auto Electrics Retail Ltd. Reviews

Name: West Lancs Auto Electrics Retail Ltd.
Address: Crossley House Ind. Est.Leyland Rd., ,, Penwortham Preston
Rating: 4.88

4.9 Rating 1,122 Reviews

98 %

of reviewers recommend West Lancs Auto Electrics Retail Ltd.

Company Reviews

Metrics

Info

4.9

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

441772369901

Email:

sales@westlancsautoelectrics.co.uk

Location:

Crossley House Ind. Est.Leyland Rd., ,
Penwortham Preston
PR1 9QP

West Lancs Auto Electrics Retail Ltd. 5 star review on 21st February 2024

Ron Williams

West Lancs Auto Electrics Retail Ltd. 5 star review on 24th January 2023

Mehmet Ibrahim

West Lancs Auto Electrics Retail Ltd. 5 star review on 15th October 2021

Roy Boykew

West Lancs Auto Electrics Retail Ltd. 5 star review on 10th April 2021

John Forshaw

West Lancs Auto Electrics Retail Ltd. 5 star review on 17th March 2021

Don Hapuarachchi

Anonymous

Anonymous // 01/01/2019

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“Very helpful indeed”

Helpful Report

Posted 4 years ago

Hi David Thanks for the kind and positive comment. We can only assume that in view of this the one-star rating you have given us is a mistake on your part.

Posted 4 years ago

“Very helpful and cheery staff. You can trust this company to supply the correct part for your vehicle. I would have no hesitation in using this company again or recommending them to others.”

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Posted 4 years ago

Hi Tom Thank you for the positive feedback which we always welcome. We are pleased you were happy with our service.

Posted 4 years ago

“Great customer service and value for money. The guys had the correct starter motor for my car, in stock and at less than half the price of one from the main dealer. Great communication and ease of purchase. They will be my first port of call in the next few weeks when I purchase a replacement alternator for my old Mitsubishi Pajero. Thanks again West Lancs Auto Electrics!”

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Posted 4 years ago

Hi there. Thanks for the positive feedback which we always appreciate. We are pleased you were happy with the goods and service we provided and that you intend to use us again in the future.

Posted 4 years ago

“Prompt ordering and receipt of item.Confusion, when ordering, was informed old alternator to be returned all info and labels supplied, but when opening package no return info was enclosed. Phoned company and told item purchased did not require old unit returning??”

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Posted 4 years ago

Hi Keith Thanks for the positive feedback. Sorry there was some confusion about the return of your old unit. sometimes we require a return and sometimes we don't. However, the matter was soon resolved with a quick phone call so all was well.

Posted 4 years ago

“Got the part i wanted at a good price and delivered within 2 days would use this company again.”

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Posted 5 years ago

Hi Richard Thanks for the positive feedback which we always welcome. We were happy to be of service to you.

Posted 4 years ago

“Enquired about an alternator for my Ford Focus which they had in stock, the price was good which included delivery and the return of the old alternator a 5 star service I couldn’t fault them .”

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Posted 5 years ago

Hi John Thanks for the kind comments. We always try our best and aim to please!

Posted 4 years ago

“Item arrived faulty and refund has not been processed some 21 days later. Avoid at all costs.”

West Lancs Auto Electrics Retail Ltd. 1 star review on 19th February 2020

Helpful Report

Posted 5 years ago

Hi Howard Firstly, we must correct your comment that the item arrived faulty when it actually arrived damaged. As our packing process is second to none, we can only assume that this damage occurred not in transit but when the item was unpacked. However, we did not press this point of view. Taking into account times in transit and processing by our accounts dept. plus the time taken by the credit card company (5-10 days) to show refunds on your statement, 21 days is not unusual for a refund. We do, however, try to process all returns ASAP.

Posted 4 years ago

“Fantastic! Very responsive, systems used give you upto date information about your order.”

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Posted 5 years ago

Hi Martyn Thanks for the positive feedback. We are pleased you were happy with the service we provided

Posted 4 years ago

“First class service, highly reccomendable”

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Posted 5 years ago

Hi Geoff Thanks for the kind comments. We were happy to help!

Posted 4 years ago

“Amazing service, puts everyone else to shame.”

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Posted 5 years ago

Hi Steve Thanks for the positive feedback and kind comments. We aim to please!

Posted 4 years ago

“Top Service Excellent price”

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Posted 5 years ago

Hi There Thanks for the comments. We were happy to help

Posted 4 years ago

“Prompt service and communication”

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Posted 5 years ago

Hi Kevin Thanks for the feedback. We always aim to please!

Posted 4 years ago

“Good Price, Good Service, Good Product, Easy transaction.... Definielty recommend A***”

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Posted 5 years ago

Hi there Thank you for the positive comments. We were happy to help

Posted 4 years ago

“West Lancs Auto Electrics Retail were extremely helpful in finding the right product, the price and warranty were very good value. The order was delivered within twenty four hours, to my home on the south coast. I would certainly recommend the company and their products.”

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Posted 5 years ago

Hi Peter Thank you for your positive feedback and kind comments. We are pleased you were happy with the goods and service we provided

Posted 4 years ago

“Slick operation! Very quick response by email with quote for starter motor. Easy to order the part using reference number in quote. Delivered very quickly by DPD - who keep you informed of your delivery date and time. Correct part (of course), car now starts! Excellent service - thanks”

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Posted 5 years ago

Hi Marion Thank you for your positive feedback which we always appreciate. We are pleased you were happy with the goods and services we provided. We always try our best.

Posted 4 years ago

“Thank you for fast delivery and trust service”

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() - Posted 5 years ago

Hi Ivone Thanks for your positive feedback. We aim to please

Posted 4 years ago

“From order to delivery to quality everything was right. Well done and thanks.”

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Posted 5 years ago

Hi Tony Thanks for the positive comments. We always try our best.

Posted 4 years ago

“Ordered a new starter motor for my 25yr old Porsche 911. Despite it not being an 'every-day sort of car, West Lancs Auto Electrics (WLAE) found the right one. It arrived within 3 or 4 days of ordering it, and the courier delivered it during the hour I had been told to expect it. It's now on the car. I was recommended to WLAE by a fellow car-club member who had been impressed by the service and price. I agree with him wholeheartedly (having saved around £800 on the Main Dealer price) and would recommend this company to anyone.”

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Posted 5 years ago

Hi There. Thank you for the positive feedback and kind comments which we always appreciate. We are pleased you were happy with the goods and services we provided and we were happy to help.

Posted 5 years ago

“West Lancs Auto Electrics. Good service. Coustomer focused. I'm very happy with how I was treated”

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Posted 5 years ago

Hi Jose Thanks for the kind comments which we always welcome. We were happy to help.

Posted 5 years ago

“This is the second alternator I have purchased and have been very impressed with the product and service quality and a free packet of sweets 100% recommended”

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Posted 5 years ago

Hi Eddie Thank you for the positive feedback and kind comments. We are pleased you were happy with the goods and services we provided.

Posted 5 years ago

West Lancs Auto Electrics Retail Ltd. is rated 4.9 based on 1,122 reviews