West Lancs Auto Electrics Retail Ltd. Reviews

Name: West Lancs Auto Electrics Retail Ltd.
Address: Crossley House Ind. Est.Leyland Rd., ,, Penwortham Preston
Rating: 4.88

4.9 Rating 1,122 Reviews

98 %

of reviewers recommend West Lancs Auto Electrics Retail Ltd.

Company Reviews

Metrics

Info

4.9

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

441772369901

Email:

sales@westlancsautoelectrics.co.uk

Location:

Crossley House Ind. Est.Leyland Rd., ,
Penwortham Preston
PR1 9QP

West Lancs Auto Electrics Retail Ltd. 5 star review on 21st February 2024

Ron Williams

West Lancs Auto Electrics Retail Ltd. 5 star review on 24th January 2023

Mehmet Ibrahim

West Lancs Auto Electrics Retail Ltd. 5 star review on 15th October 2021

Roy Boykew

West Lancs Auto Electrics Retail Ltd. 5 star review on 10th April 2021

John Forshaw

West Lancs Auto Electrics Retail Ltd. 5 star review on 17th March 2021

Don Hapuarachchi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am always worried about online purchasing - especially when it involves technical detail. However on the two occasions I have purchased through West Lancs the web site provided the correct information and this was confirmed when I placed the order on the phone. I felt encouraged by the professional manner of the staff and am still impressed at the value for money that West Lancs achieves. I wholeheartedly recommend them and will use their service again.”

Helpful Report

Posted 6 years ago

Hi Robin Thank you for the positive feedback which we always appreciate.We are pleased you were happy with the goods and service we provided

Posted 6 years ago

“Needed to source a starter motor for my Diahatsu Sirion (2005), looked on the website, submitted my details via your e mail enquiry, received a texted response very quickly, supplied the additional information requested to enable you to match the part. Received a very competitive quote for a replacement part on an exchange basis. Part received together with prepaid label to cover the cost of returning the exchanged part. Very professional and efficient service. Subsequently received an e mail confirmation that the exchange part had been received.”

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Posted 6 years ago

Hi Andy We were happy to be of service to you and always welcome positive feed back. thank you very much

Posted 6 years ago

“Got hold of David (the boss) late on Friday afternoon 29th Dec - had the starter I needed for a customer on the shelf - took it directly to courier as they had already collected- starter delivered to farm By Saturday lunchtime - about 300 miles away - bloody good service and worth every penny - thank you very much :-)”

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Posted 6 years ago

Hi Phil Thanks for the kind comments. We were happy to be of service to you.

Posted 6 years ago

“West Lancs auto Got me a starter delivered within 2 days and even when i had taken off mine and found that a terminal was broken I phoned them and they said it was no problem.When I fitted the replacement it started 1st time.A great service.Many Thanks to them.”

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Posted 6 years ago

Hi there Thanks for the positive feedback which we always welcome.We are glad we were able to help

Posted 6 years ago

“Superb service, great product too.”

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Posted 6 years ago

Hi Jason. Thanks for the comments. Glad we could help

Posted 6 years ago

“Replacement Alternator sourced and sent out next day delivery. Being able to get the correct part from the description given was a credit to their staff. Dispatch and return with DPD worked perfectly with a pick up point within stumbling distance of my home. Top rating well deserved.”

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Posted 6 years ago

Hi Frank We are pleased you were happy with the goods and service we provided. Thanks for the positive feedback.

Posted 6 years ago

“Got a quote for a new alternator for £177. you were selling the same alternator on ebay which stated Condition was ''New: A brand-new, unused''. for £140. with shipping to Ireland it was still cheaper than price you quoted me. So i call up and ask is it better i purchase it through eBay and you said no we will do it for the same price. Just received alternator in the post today its a Reconditioned alternator with paint chipped and scratch marks all over not much good when it will be in a marine environment.”

Helpful Report

Posted 6 years ago

Hi Stephen Thank you for your review. We appreciate all feedback from our customers. The item on ebay is exactly the same alternator as the one you received. It is a 100% BRAND NEW genuine Prestolite alternator as fitted as original equipment. Painted alternators sometimes incur light scuff marks with general handling or in transit, however this is in no way detrimental to its use in any environment. In fact many marine alternators are not even painted at all. Ebay have preferential shipping rates with couriers for European destinations, but we do not. However as we matched the price you saw on ebay including shipping costs, we fail to see what point you are making. You have also sent us an email with a link to the item on ebay. If you look closely at the item images you can quite clearly see that none of the items are painted. This confirms our previous point about painted alternators and the superficial scuffing they might receive in handling. https://www.ebay.co.uk/itm/WA1656-Alternator-12v-60A-Volvo-Penta-Marine-AQ21-225-260-KAD32P-KAD44P/182593379438?hash=item2a8369dc6e:g:ofkAAOSwfpVZKETa Regards West Lancs

Posted 6 years ago

“A big thank you for the efficient and professional service i received when i ordered a starter motor for my mazda6.i would definitely recommend your company and use your 5 star service in the future. Norman”

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Posted 6 years ago

Hi Norman Thanks for the positive feedback. We were happy to be of service to you.

Posted 6 years ago

Hi Norman We were happy to be of service to you. Thanks for the positive feedback which we always appreciate

Posted 6 years ago

“I am just leaving my feedback to you for such an excellent service you provided for me. I ordered a Starter Motor from you on Friday 15th December in the afternoon and i received it on Saturday 16th Dec. I cannot thank you enough for such a prompt service i received. I am sure i will need other parts in the near future and i will be looking at your company to provide it for me. Rest assured i will be recommending you to all my other friends in the motor trade, Excellent service and excellent telephone manners. Once again thank you for a great service. David Willians”

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Posted 6 years ago

Hi David Thank you for the positive feedback which we always welcome. We are pleased you were happy with the goods and service we provided. We always aim to please!

Posted 6 years ago

Hi David Thank you for the kind words and positive feedback. We are glad you were happy with the goods and service we provided

Posted 6 years ago

“Provided exactly what we needed and very prompt service. Would highly recommend and will use again.”

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Posted 6 years ago

Hi Keith Thanks for the kind comments. We were happy to be of service to you.

Posted 6 years ago

Hi Keith Thanks for the positive feedback. We are happy to have been of service to you

Posted 6 years ago

“They sold me a good replacement alternator.”

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Posted 6 years ago

Hi John Thanks for your comment.We were happy to help.

Posted 6 years ago

Hi John. Thanks for the comments. glad we were able to help

Posted 6 years ago

“Good service as offered.”

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Posted 6 years ago

Hi Ernie. Glad to be of service. Thanks for the feedback.

Posted 6 years ago

Hi there Happy to help!

Posted 6 years ago

“your customer service was excellent delivery was very quick and instructions for return of old unit clear all round very good service”

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Posted 6 years ago

Hi Jeff We are pleased you were happy with the goods and service we provided.Thanks for the positive feedback which is always welcome.

Posted 6 years ago

Hi there Thanks for the positive feedback. We were happy to help

Posted 6 years ago

“5 stars and well earned i ordered a starter motor and was informed that there was a choice so i thought it would come wrong but they did there research andi got the correct one which i was pleased about as the car was already at the garage good price excellent service”

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Posted 6 years ago

Hi Keith Thanks for the positive comments. We are pleased you were happy with the goods and service we provided

Posted 6 years ago

“Great price great service great communication. Plus free haribos !!! Thanks guys.”

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Posted 6 years ago

Hi Geoff Thanks for the kind comments which are always welcome. We were happy to help

Posted 6 years ago

“Great company to deal with saves time searching the Web - these guys know there stuff would definitely use again plus prices are good”

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Posted 6 years ago

Hi Steve Thank you for the positive feedback which we always appreciate. We are pleased you were happy with the service we provided

Posted 6 years ago

“I was very pleased with my purchase and goods arrived as stated would defently use again.”

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Posted 7 years ago

Hi Robert Thank you for the kind comments. We were happy to be of service to you

Posted 6 years ago

“Really quick service came well wrapped nice and safe definitely use the them again”

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Posted 7 years ago

Hi Stephen Thanks for the positive feedback. We were happy to help

Posted 6 years ago

“Very prompt service..Really GOOD*****”

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Posted 7 years ago

Hi Phil Thanks for the 5star rating and kind words. We are happy to have been of service to you

Posted 6 years ago

“I have had an alternator from yourselves before (It wasn't fitted right and burnt out after about a year). I needed a new one and didn't hesitate to order from yourselves. A very good price and fast delivery.”

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Posted 7 years ago

Hi Barry Thank you for your feedback. We appreciate that you have bought from us again and that you are still happy with our goods and service.

Posted 6 years ago

West Lancs Auto Electrics Retail Ltd. is rated 4.9 based on 1,122 reviews