West Lancs Auto Electrics Retail Ltd. Reviews

Name: West Lancs Auto Electrics Retail Ltd.
Address: Crossley House Ind. Est.Leyland Rd., ,, Penwortham Preston
Rating: 4.88

4.9 Rating 1,122 Reviews

98 %

of reviewers recommend West Lancs Auto Electrics Retail Ltd.

Company Reviews

Metrics

Info

4.9

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

441772369901

Email:

sales@westlancsautoelectrics.co.uk

Location:

Crossley House Ind. Est.Leyland Rd., ,
Penwortham Preston
PR1 9QP

West Lancs Auto Electrics Retail Ltd. 5 star review on 21st February 2024

Ron Williams

West Lancs Auto Electrics Retail Ltd. 5 star review on 24th January 2023

Mehmet Ibrahim

West Lancs Auto Electrics Retail Ltd. 5 star review on 15th October 2021

Roy Boykew

West Lancs Auto Electrics Retail Ltd. 5 star review on 10th April 2021

John Forshaw

West Lancs Auto Electrics Retail Ltd. 5 star review on 17th March 2021

Don Hapuarachchi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wrote a review some time ago giving a high rating, unfortunately I have had a series of disappointing experiences.Sorry West Lancs, you were always good in the past. but lately your products have been less reliable and your telephone service a bit down on previous experience. Hopefully this is all because you are getting busier and will get back on course.”

Helpful Report

Posted 8 years ago

“Sadly your service has been let down by the courier DPD. They text my phone to tell me the delivery would be between 12.30 -13.30. At half past two I tried to track, finally speaking to a human being to be told that it had been refused at the wrong address ! Well they had my contact number, so why not contact me? And get the right address ?So the customer help says they'll deliver tomorrow . I don't believe they attempted delivery just poor excuse, and equally poor explanation.this part was ordered Friday ! Please review your postal service!”

Helpful Report

Posted 8 years ago

Hi Ashley We are sorry you were disappointed by the service provided by the courier DPD that we use for delivery. DPD are usually very reliable and your bad experience is certainly not typical. However we always take on board our customer comments and appreciate your feedback. We will be looking into the matter as we always aim to maintain our high standards of customer service. Once again we can only apologize for the inconvenience you were caused by the courier. Regards West Lancs

Posted 8 years ago

“I would highly recommend buying from this company! Instant quote received by email at a very reasonable price. Ordered an alternator Thursday afternoon - received it 8am Friday morning by Courier. And it came with an 18 month warrantee! Excellent customer service - spoke to David who was really helpful. Will definitely go back to them again when I need another car part.”

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Posted 8 years ago

Hi there Thank you for the kind words and positive feedback which we always appreciate. We are pleased you were happy with our goods and the service we provided. We look forward to dealing with you again in the future should the need arise. Regards West Lancs

Posted 8 years ago

“Hi, I ordered my alternator which arrived very promptly. The whole order was hassle free, and also very easy when returning the exchange unit. The sweets too were a nice touch, which went down very well. I would recommend to others. Thanks”

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Posted 8 years ago

Hi John Thanks for your positive feedback which is always welcome. We are glad you were happy with our service and that you enjoyed the sweets! Regards. West Lancs

Posted 8 years ago

“My old alternator was still attached to my car (partially working) and due to the different models available for my car,the only way I could get a view or part number for this was to use inspection mirrors, which I photographed and sent to West Lancs Auto Electrics, who were able to get the correct part, sent out within a day and arrived at my address, where I promptly fitted it and returned the old unit. Great support and knowledge especially working from my photographs and prompt delivery, I would highly recommend this company. thank you.”

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Posted 8 years ago

Hi Ken So glad we were able to help you. Thanks for taking the time to send your positive feedback which is always welcome. We were happy to be of service. Regards West Lancs

Posted 8 years ago

“Despite mix up with postcode and delay in dispatch alternator arrived within days of initial quote. Very competitive price and high standard of refurbishment. Return process quick and simple no headaches. 10/10 would use again”

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Posted 8 years ago

Hi Nicholas Thank you for the kind comments which we always appreciate. We are glad you were happy with the goods and service we provided. Regards West Lancs

Posted 8 years ago

“Received item next day... Thank you for excellent service....”

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Posted 8 years ago

Hi David Thank you for the positive comments. Glad to be of help to you. Regards West Lancs

Posted 8 years ago

“Difficult to locate bits for American car, but they had the alternator I was after in stock! Great price, prompt efficient delivery and friendly service over the phone and internet. Highly recommended.”

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Posted 8 years ago

Hi Phil Thanks a lot for your kind comments as they are much appreciated. We are glad to have been able to help and are pleased you were happy with our service. Regards West Lancs

Posted 8 years ago

“Good price and delivered quickly, quick response to quote request”

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Posted 8 years ago

Hi there Thanks for the positive feedback. Glad we were able to help.Regards West Lancs

Posted 8 years ago

“I purchased an alternator for my MGTF160. Ordering was simple, the staff were helpful and the alternator arrived the next day. It comes with an 18 month warranty and all I need to do is fit it!”

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Posted 8 years ago

Hi Stefan Thank you for the positive feedback which is always welcome. We were glad to be of service to you. Regards West Lancs

Posted 8 years ago

“Very friendly, efficient service and part I purchased which was BRAND NEW was cheaper than any quote received. Even from car breakers. Hopefully won't have to call upon them in the near future, but definitely keeping their contact details and telling friends about this Company.”

Helpful Report

Posted 8 years ago

Hi there Thank you for the kind words and positive feedback which we welcome. We are pleased you were happy with the goods and service that we provided. Please feel free to tell your friends! Regards West Lancs

Posted 8 years ago

“Very quick response , competitive prices ,excellent service ,long warranty , I highly recommend them .”

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Posted 8 years ago

Hi Najlaa Thank you for your positive feedback. We are pleased that you were happy with the goods and service we provided.Regards West Lancs

Posted 8 years ago

“The service & knowledge shown to my enquiry was second to none”

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Posted 8 years ago

Hi Victor Thank you for your positive feedback which we always welcome. We are glad we were able to be of service to you Regards West Lancs

Posted 8 years ago

“Having been an Engineer for 25 years I look for good quality products to repair my car and I will say you will not be disappointed with the starter motors they supply. Also a great service and fast to arrive. I would recommend to anyone.”

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Posted 8 years ago

Hi Leon Thank you for your kind comments and positive feedback. We are glad to be of help and we are pleased you were happy with the goods and service we provided. Regards West Lancs

Posted 8 years ago

“Very helpful ,good price quick service. Was able to have alternator d delivered to garage direct to be fitted, would recomend this company .”

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Posted 8 years ago

Hi Carl Thanks for the positive comments which we always appreciate. We are glad that you were happy with the service we provided. We aim to please! Regards West Lancs

Posted 8 years ago

“Polite and efficient. No problems.”

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Posted 8 years ago

Hi James Thanks for the positive comments. We were happy to be of service to you. Regards West Lancs

Posted 8 years ago

“Excellent service from start to finish. Would highly recommend.”

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Posted 8 years ago

Hi James Thank you for the positive feedback. We are glad you were pleased with the service we provided. Regards West Lancs

Posted 8 years ago

“Everything that was said was done . Ten out of ten.”

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Posted 8 years ago

Hi there Thanks for the positive comments. Glad to have been of service to you. Regards West Lancs

Posted 8 years ago

“Loads of help Identifying the correct Alternator for my grandsons Nissan Micra from West Lancs Auto. Really good price for new not Recon. and delivered in 2 days from Preston to South Coast, Excellent Service thank you.”

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Posted 8 years ago

Hi Raymond Thank you for your kind words and positive feedback which is always welcome. We are glad you were happy with the goods and service we provided Regards West Lancs

Posted 8 years ago

“Excellent service from start to finish. Would highly recommend.”

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Posted 8 years ago

West Lancs Auto Electrics Retail Ltd. is rated 4.9 based on 1,122 reviews