West Lancs Auto Electrics Retail Ltd. Reviews

Name: West Lancs Auto Electrics Retail Ltd.
Address: Crossley House Ind. Est.Leyland Rd., ,, Penwortham Preston
Rating: 4.88

4.9 Rating 1,122 Reviews

98 %

of reviewers recommend West Lancs Auto Electrics Retail Ltd.

Company Reviews

Metrics

Info

4.9

Based on 1,122 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

441772369901

Email:

sales@westlancsautoelectrics.co.uk

Location:

Crossley House Ind. Est.Leyland Rd., ,
Penwortham Preston
PR1 9QP

West Lancs Auto Electrics Retail Ltd. 5 star review on 21st February 2024

Ron Williams

West Lancs Auto Electrics Retail Ltd. 5 star review on 24th January 2023

Mehmet Ibrahim

West Lancs Auto Electrics Retail Ltd. 5 star review on 15th October 2021

Roy Boykew

West Lancs Auto Electrics Retail Ltd. 5 star review on 10th April 2021

John Forshaw

West Lancs Auto Electrics Retail Ltd. 5 star review on 17th March 2021

Don Hapuarachchi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a new alternator for a Boxer 2.2, they asked for a pic to determine correct one,..... All done quickly over phone & email. Arrived quickly, good value. Would use again.”

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Posted 5 years ago

Hi Roy Thanks for the positive feedback. We were happy to have been of service to you.

Posted 5 years ago

“Extremely reliable company, ordered a new starter motor for my husbands Toyota Avensis on Monday 29th, late in the afternoon, arrived as promised by DPD on Wednesday 31st, excellant!! I would most definately order from this company again, without a doubt and i would highy recommend them to anybody. Top marks! 1st rate company.”

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Posted 5 years ago

Hi Doretta Thank you for the positive feedback and kind comments. We always welcome your views. We are pleased you were happy with the goods and service we provided.

Posted 5 years ago

“Prompt service, a comforting guarantee, and reassuring assistance. Recommended.”

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Posted 5 years ago

Hi Paul Thnks for the kind comments. We were happy to help!

Posted 5 years ago

“I have an American car and they still had the correct starter motor for and delivered the next day, great service.”

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Posted 6 years ago

Hi Callum Thanks for the positive feedback. We were happy to be of service to you.

Posted 5 years ago

“Very prompt delivery, good price. Did not realise the alternator was a service exchange, but no matter, I re-used the delivery box and packing, applied the pre-paid label and dropped it into my local DPD pick-up point. All good.”

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Posted 6 years ago

Hi Alan Thanks for the feedback, which we always welcome. We were happy to help.

Posted 5 years ago

“Needed a new starter motor for my Ibiza mk4 tdi all I can say fast friendly service these guys know there stuff with fast delivery too.”

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Posted 6 years ago

Hi William Thanks for your kind comments. We are pleased you were happy with our service

Posted 5 years ago

“They sent an incorrect item, even after I asked for their replacement part specifications, which they would not send, and giving them my full vehicle details, they did not check the replacement item compatibility prior to them sending. After sending Pictures showing their incorrect item sent and why it is not compatible, they do not respond, they only responded after I wrote a negative review. On phoning they were aggressive and dictating, not interested in sorting out the item, more interested in making me change my negative comments. They received the item back on the 15 Oct, and to date, now 19 Oct, I have not received any reimbursements. They are Unprofessional, inconsiderate and unable to correspond in an appropriate manner and are trading against the current laws, which I have now served 14 days notice of pending court action, should I not receive a refund in full and my return postage cost as they promised. I have also found a replacement item much cheaper and better quality, I wish I never contacted them.”

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Posted 6 years ago

Roger We appreciate all feedback and would like to address your issues in an honest, straightforward way. We supplied the alternator as per the part number you gave us. This number was cross referenced from two of the leading alternator manufacturers within the UK. (We use two in order to confirm the correct part) However, once you received it you informed us that the mounting bracket was different to your original. You sent us pictures to confirm your findings on Wed 10th Oct @ 15-20 We explained to you on the phone at the time, that as we were working from a part number and as the part number corresponded to the alternator we supplied, there was something wrong. Either the two leading manufacturers have incorrect cross referencing systems or, more likely, you gave us the wrong part number. We also explained that because of the time needed to look into it and investigate further and because it was late afternoon we would report back to ASAP the following day when we had some information for you. However, for whatever reason, less than 24hrs later, before we were able to get back to you, you left your negative comments stating we were unprofessional, inconsiderate and unable to comprehend a vehicle being off the road. All these comments are TOTALLY UNTRUE as many hundreds of our satisfied customers confirm. You then go on to say you will report our actions to the necessary authorities including the credit companies. We have thought long and hard but are unable to understand exactly what it is you wish to report us for. When we did contact you, due to your totally obtuse, arrogant and quite frankly rude manner, we decided that the best option was for you to return the alternator and when received, we would offer a full refund.

Posted 6 years ago

“A great service provided by this company, who provide the exact alternator for my daughters car despite several different possibilities available for that year and model. It arrived the next day and the return process for the exchange unit was very simple. Highly recommend them”

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Posted 6 years ago

Hi David Thank you for the positive feedback which we always welcome. We are pleased you were happy with the goods and service we provided

Posted 6 years ago

“Great communication and product. Will definitely recommend”

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Posted 6 years ago

Hi Stuart Thanks for the feedback We were happy to help!

Posted 6 years ago

“REPLIED QUICKLY TO MY QUOTE REQUEST. REASONABLY PRICED, DELIVERED WITHIN 2 DAYS.”

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Posted 6 years ago

Hi Michelle Thanks for the positive feedback. We were happy to be of service to you.

Posted 6 years ago

“I placed an order for a starter motor for next day delivery. The next day I waited in all day and just before 5pm I phoned and asked why it has not arrived. The answer was 'well its been dispatched, if its not with you now it likely to be tomorrow'. I said I was really disappointed, but the representative acted as if the delivery timing had nothing to do with them! I decided to buy from West Lancs because they appeared to have a great write up. If I wanted a two day delivery I could have got it £15 cheaper. Perhaps I should have been concerned when I did not get a tracking number for the courier. I've had to change my plans for tomorrow as I do not have a car. I am hoping the starter motor will be okay, if and when it arrives!”

Helpful Report

Posted 6 years ago

Hi Derek We are sorry you did not receive your starter motor the day after you ordered it as we all expected. Unfortunately, although we say that deliveries are next working day, we cannot guarantee it and this was explained to you at the time. Once the goods have left our premises they are in the hands of the couriers (DPD) and sometimes, due to unforeseen circumstances, they incur hold ups which are totally beyond anyone’s control. With that in mind we never promise next day delivery, but if you read our numerous positive reviews you will see that this is what usually happens almost every time. You say you could have got the starter motor £15 cheaper if you hadn’t wanted next day delivery. This makes it sound as if we charged you £15 extra to provide this service, which we did not. We can only assume you mean you could have bought it cheaper elsewhere but went with us thinking a next day delivery was guaranteed, even though you were not told that would definitely happen. We think it is unfair and unjust that you have written such a negative review and only given us 1 star when the delay was clearly the courier’s fault. The starter motor left our premises on time and you were not promised next day delivery. We always say it is a 1-2 day delivery service with next day being the most likely outcome, all being well. You must appreciate we have no control over what happens to the goods once they are handed over to the courier, but once again we apologise for your inconvenience.

Posted 6 years ago

“Excellent, helpful and prompt service. Nice people and product was the correct part at a great price.”

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Posted 6 years ago

Hi Michael Thanks for the positive feedback and kind comments. We are pleased you were happy with the goods and service we provided.

Posted 6 years ago

“Very quick and efficient service very helpful and friendly would recommend”

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Posted 6 years ago

Hi David Thanks for the positive feedback. We were happy to be of service to you.

Posted 6 years ago

“Quick helpful service. Good value”

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Posted 6 years ago

Hi Leslie Thanks for the feedback, we were happy to help

Posted 6 years ago

“West lancs auto supplied me with an alternator for my MGB V8. They knew one to supply despite their being several to choose from. Delivery was very quick and it works fine.”

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Posted 6 years ago

Hi Gerald Thanks for the kind comments. We are pleased you were happy with our goods and service

Posted 6 years ago

“Quick, helpful, knowledgeable and very efficient with delivery. Excellent product. Thank you very much.”

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Posted 6 years ago

Hi Andrew So glad you were happy with our goods and service. Thanks for the positive feedback

Posted 6 years ago

“I had no previous knowledge of this techical driven outfit known as West Lancs Auto Electrics Retail Ltd. I had the fortune to know the company via Google Search. Upon first telephone contact to the customer service team, they ensured my enquiry and the material requested would be despatched within 48hrs upon payment, Followed up emails were communicated to me by Mathew and Daniel leading up to the material been delivered less than 48hrs. I have voluntarily vouched to write this testament. Kind regards, Kingsley”

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Posted 6 years ago

Hi Kingsley Thank you for the kind words and positive feedback which we always welcome. We were happy to be of service to you and we are pleased you were happy with the goods and service we provided.

Posted 6 years ago

“Great service”

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Posted 6 years ago

Hi there Thanks for the feed back. Glad we could help.

Posted 6 years ago

“great service highly reccommended”

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Posted 6 years ago

Hi Roy Thanks for the comments. We were happy to help

Posted 6 years ago

“Excellent service, received alternator in less than 24 hours!”

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Posted 6 years ago

Hi Peter Thanks for thr feedback. Glad we could help

Posted 6 years ago

West Lancs Auto Electrics Retail Ltd. is rated 4.9 based on 1,122 reviews