Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 609 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Metrics

4.5

Based on 609 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole installation process was very well and considerately carried out.”

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Posted 1 year ago

“Great now it is up and running. Only one thing stopped me giving 5* rating - lack of communication between teams - I had BT broadband before, taken by wires to my computer upstairs. The Wessex router was put downstairs due to the configuration of my house and I didn't know that I would need a wireless USB adapter for everything to work until the very nice final man came to connect me.”

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Posted 1 year ago

“All of your employees so far have been well trained and extremely polite and helpful. Our initial service has been a massive improvement on our past. Thank you Wessex Internet for coming to our rural community.”

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Posted 1 year ago

“At the moment it is very slow far worse than our previous provider.It might be early days for your system,but for us it is so frustrating and not the speeds we were led to believe we would be getting. The Hub tends to go blue I do not know whether this is normal or not.”

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Posted 1 year ago

Good afternoon. We’re sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we can get this resolved for you. Kind regards, The Wessex Internet Team.

Posted 1 year ago

“Installation done very quickly and professionally. Internet service fast - over 100 mB/s when first set up but dropped to around 30 mB/sec several weeks later. Still much better than the 1 mB/sec we had previously.”

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Posted 1 year ago

“Friendly, polite staff and excellent customer service. The Full Fibre 350 package is, as you'd expect, lightning quick!”

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Posted 1 year ago

“Quick to respond, turned up on time, worked in very heavy rain but still managed to leave everything clean. I was informed at every stage of the two stage fitting. First class staff and first class internet. Well I done team.”

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Posted 1 year ago

“Very personable and very efficient service.”

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Posted 1 year ago

“Fast Internet for the countryside. BT wouldn't listen so hopefully they will when customers desert them for this fast option.”

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Posted 1 year ago

“Really pleased. Highly responsive, very pleasant staff and it works. Marvellous.”

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Posted 1 year ago

“took a while to get me connected but happy with service provided they have left a bit of a mess when they had to dig electric cable trench to cabinet, needs some surface stone to tidy job up”

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Posted 1 year ago

“Installation and set up very straightforward as is billing. All very transparent and works as well as expected. Great team, polite and left no mess from either groundworks or indoors. Customer services first class, what more could anyone ask for with a service provider.”

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Posted 1 year ago

“In the initial stages the office were not good at getting back to one with asked information. Ground crew were magnificent likewise the engineers- since going live have had good speeds and I am delighted - on line billing all very simple,”

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Posted 1 year ago

“Great customer service, superfast reliable broadband. Very satisfied, highly recommend”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Very Happy with the speed offered. Invaluable service allowing me to work efficiently at home!”

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Posted 1 year ago

“Great service, quality product.”

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Posted 1 year ago

“Excellent service, always someone on the end of the phone to assist if needed. I have recently moved my landline to Wessex also. No hassle just a simple switch.”

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Posted 1 year ago

“My experience with Wessex Internet has been nothing short of superb! It started with Will (Hudson) paying me a visit, he was knowledgable, extremely patient with my many questions, professional and very polite. An asset to your company for sure! All the groups who came to work on my fibre installation were amazing. They were an absolute pleasure to have around and were so grateful for hot drinks and biscuits which I thought was the norm to give them but now have my doubts!! Great guys, Wessex Internet should be very proud to have them on board. A very grateful customer.”

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Posted 1 year ago

“Lack of response to queries, poor admin, very disappointed”

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Posted 1 year ago

Hi Ray, we’re sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you. Kind regards, The Wessex Internet Team

Posted 1 year ago

Wessex Internet is rated 4.5 based on 609 reviews